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So, I got a complaint from one of my rooms (@ 12:30AM) that there was a dog barking next door. I checked, and I heard it as well. I called the room, and the guests cell phone and received no answer (but I left a VM).
Per my manager, I locked them out, because the dog had to be out of the room, because it had made such a disturbance (there were other complaints before I got to work).
When I spoke to the guest, I told them that the dog had to be out of the room. They insisted that it wasn't their room that the barking came from, because they had the dog out by 11:30PM (despite the fact I stood RIGHT OUTSIDE THE DOOR and heard it distinctly from their room). I told them that the dog had to be out per management, and yes, they would still be assessed the pet fee due to the dog having been in the room. (this was at ~3AM)
So, not even 20 minutes later, I get a complaint about the noise in the parking lot (including a mention of a guy with a dog).
I go out there and say "You guys need to go to bed. I have a complaint about the noise, it's after 3AM, you need to go to bed." I then backed away, to keep an eye on them, and the guest with the dog laughed and said "We're leaving tomorrow anyway."
Me: When you signed the reg card, there was clause that stated you could be charged for any room that complained about you. You need to go to bed right now, or I will talk to the manager in the morning and see to it that you are charged for EVERY room that complained."
I then turned and walked away.
5 minutes later the guests supervisor came down, apologized for his workers beligerence, and said he sent them all to bed.
Hopefully this is just like a fairy tale, and ends with this happy ending.
SC
Per my manager, I locked them out, because the dog had to be out of the room, because it had made such a disturbance (there were other complaints before I got to work).
When I spoke to the guest, I told them that the dog had to be out of the room. They insisted that it wasn't their room that the barking came from, because they had the dog out by 11:30PM (despite the fact I stood RIGHT OUTSIDE THE DOOR and heard it distinctly from their room). I told them that the dog had to be out per management, and yes, they would still be assessed the pet fee due to the dog having been in the room. (this was at ~3AM)
So, not even 20 minutes later, I get a complaint about the noise in the parking lot (including a mention of a guy with a dog).
I go out there and say "You guys need to go to bed. I have a complaint about the noise, it's after 3AM, you need to go to bed." I then backed away, to keep an eye on them, and the guest with the dog laughed and said "We're leaving tomorrow anyway."
Me: When you signed the reg card, there was clause that stated you could be charged for any room that complained about you. You need to go to bed right now, or I will talk to the manager in the morning and see to it that you are charged for EVERY room that complained."
I then turned and walked away.
5 minutes later the guests supervisor came down, apologized for his workers beligerence, and said he sent them all to bed.
Hopefully this is just like a fairy tale, and ends with this happy ending.
SC
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