Legilimency is required

[Racket_Man]

OH THAT Coupon!!!

last delivery order of the night. I take the call.

DI1 - Dense Idiot
me - why can't I learn????? someone please tell me????

me - <openning spiel>
DI1 - yes I want to use a coupon for pizza and wings
me - <gets phone number> (sees it is one of the idiots at a factory. I have dealt with him before when using coupons. he like to think the coupon is not really necessary but still wants the discount>
me - <takes order and gives the total AND makes sure I tell him he NEEDS to have the coupon when the order is delivered>
DI1 - No problem I will have it


I deliver the order. I get there and guess what .........

anyone????? ANYONE????? Buler.....???? BULER.......??????

I get let in by a co-worker, who askes how much the order is. I tell him. he then asks how much the order will be without the coupon (about $5 more).

see where this is going??????

yup DI1 has NO COUPON. I AGAIN (this is NOT the first time he has tried to pull this) explain to the mental giant that WE MUST HVE THE PHYSICAL paper coupon he is trying to use. our Corp office likes to yell at us for not getting the paper coupon and we can get written up for this.

he tried to pull the old "WELL I order like 5 or 6 times a week (with a subtext of gimme a discount thing) " routine, but I am not budging. esp as I lokk at the ticket and see this is ONLY his 4th order (and I have now delivered 3 of them).

CUE much bitching and complaining.

Sorry but our mind reading CSR has the day off

Tail #1

other closing driver related this one

phone rings and he answers it with standard greeting
woman on the other end just states :" One large pan pepperonia pizza please" and then hangs up.

Tail #2

same other closing driver.

he answers the phone with standard greeting

OD - other driver
HCO - hotel customer with a Master's in Occulumency

HCO - yeah I want a pizza delivered
OD - <attempts to get the customers information>
HCO - well I am at a hotel, but I do not know which one (we have at least 40 hotels in our city and 25 in our delivery area alone)

OD and HCO go round and round with HCO finally just hanging up casue we could not tell him what hotel he was in.

[sms001]

HCO - well I am at a hotel, but I do not know which one.

Seriously? Wow. I can think of three ways right off the bat to figure out which hotel I'm in while on the phone, even (VERY generously) assuming I travel so much that I don't KNOW right off hand.

Sad.

[Mr Hero]

On defense of the first guy, I guess it depends on the pizza place. The ones around here punch in the coupon, but most drivers don't ask for the physical coupon. Of course, since you explained to him that he needs the physical coupon, he was an ass for acting all surprised.

About the final story, the hotel I work at has all sorts of swag in the room that identifies the hotel. Off the top of my head, I can think of pens, a business card, and a small pad of paper. The last two of which have this particular hotel's name and address. Hell, if that doesn't work, call the front desk.

[Jetfire]

The first guy, ugh... I know at least one of the local pizza places in my area doesn't need coupons, but the first few times I ordered with them I did try and have it just in case.

As for the second guy, considering how hotels tend to brand their rooms, you just know this guy is on the phone, staring at a note pad saying <HOTELNAME>, a binder of local information with <HOTELNAME> branded on every page and the front, a few pens with <HOTELNAME>, the TV on the first channel it powers up to with the <HOTELNAME> local information, and probably looking out the window at the big sign shining into his room with <HOTELNAME> on it... but of course SC's don't read so he still has no idea what hotel he is in.

[Pixilated]

The first guy, ugh... I know at least one of the local pizza places in my area doesn't need coupons, but the first few times I ordered with them I did try and have it just in case.

As for the second guy, considering how hotels tend to brand their rooms, you just know this guy is on the phone, staring at a note pad saying <HOTELNAME>, a binder of local information with <HOTELNAME> branded on every page and the front, a few pens with <HOTELNAME>, the TV on the first channel it powers up to with the <HOTELNAME> local information, and probably looking out the window at the big sign shining into his room with <HOTELNAME> on it... but of course SC's don't read so he still has no idea what hotel he is in.

Is the second SC even sure of what city he's in ... ?

As for the first guy, did he finally pay full price for the pizza or did you have to take it back with you? If it's the latter, and he's making a habit of this, can you eventually get him banned? Because if that's the case, he's wasting your food and your time.

Nice to meet another Potter fan.

[Duncan MacLeod]

Awesome Potter reference! Offtopic - I am on my 4th go at the series. Jim Dale is pure magic!

[barainga]

I think I have just discovered why the local pizza place always gets me my pizza piping hot.
Im always nice to them. I tip as well, but its probably just nice to have someone not bitching at them. Theyve only messed up one order, and I think with all the pizza I have ordered thats an exceptpional track record. They didnt get the fix quite right (wrong crust) but I wasnt about to be upset cause at least they tried and I got to keep the original mess up which was only missing one topping. As far as I was concerned they made and honest effor to fix it and Ive gotten some sweet deals from them in the past when some one prank ordered. Once got three large pizzas for five bucks.. literally all three five bucks. The manager was just trying to make back some of the food costs. I had to put some in the freezer.

[thehuckster]

woman on the other end just states :" One large pan pepperonia pizza please" and then hangs up.

It's hilarious how on one hand the human race has accomplished detecting neutrinos travelling faster than the speed of light and engineering rovers that can roam other planets, and on the other hand we have people who cannot grasp the simple concept of placing a pizza order.

[dalesys]

Is the second SC even sure of what city he's in ... ?

... I just walked around my horse ... B. Bathurst

[laborcat]

I've not tried it anywhere else, mostly because I don't usually stay overnight in hotels anywhere else, but in Cincinnati if you call from the hotel phone most of the pizza places already know what hotel you are in. It's kinda cool, because all you need is your room number.

[Racket_Man]

I should have mentioned in my OP that my store (and all the others in my franchies) do NOT have Caller ID. . most of the the other chains and some indies DO have Caller ID. yes this would make things A LOT eaiser but we think it is because the corp office does random "mystery shop" calls and the number would not match and we would be able to detect a mystery shop survey call.

yes I agree that all of the hotels in my area have loads to stuff in each and EVERY room identifying WHO they are (as in what chain) so I am not sure what the 3 story's guy's problem was.

as for the coupon thing --- our franchise is really anal about the paper coupons. yes a driver or server CAN get written up for not getting the coupon. I guess they really do not trust us to NOT give away discounted stuff yet they give out enough FREE shit to nullifiy that arguement.

[Food Lady]

Coupons are a way to keep track. Customers don't get that businesses keep track of stuff: money, waste, inventory. I shudder to think how people like this would run a business into the ground.