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This happened a few months back, but it's become one of my favourite WTF? story to tell all the new hires at my store. This one still nearly made my brain short circut at the incredible amount of stupidity and just plain balls for even trying to pull off this scam.
BG/
I work in a liquor store in a bad area. All the staff know to keep an eye out for every customer, as you never know who might by trying to shoplift, scam us, or are just plain underage and shouldn't even be there.
We also have two ends to the store where you can pay. Some people choose to pay at one end then walk through the store to exit from the other end. They (mostly) know to keep their receipt on them when doing this.
Also, we are not required to wear a uniform, so we can often be mistaken for customers unless we actively identify ourselves.
/END BG
I was supervising during a semi-busy Saturday night shift. We close at 11pm, and it was about 10.50pm when this all went down.
Most doors were closed except for 1 door at each end of the store (reduces the risk of a late night snatch and run).
Due to labour time cuts, there was only myself and 2 other workers on. To save time when I closed, I had cashed out one of the remaining tills, leaving only 1 open at the back of the store. All customers were sent to this till to pay.
Two women in their mid 20's, SC1 and SC2, came into the store and proceeded to buy a 6pk of beer between them. With bag and receipt in hand, they walked back through the store to exit through the front entrance.
My coworker (CW1) was hanging around the front of the store straightening up the shelves and keeping an eye on the floor.
Just before the door, SC1 removed the beer from the bag and left the store. SC2 kept the bag and the receipt and turned back around, heading to the beer cooler. CW1 witnessed all this, and decided to follow SC2 to see what was going on.
SC2 grabbed two 6 packs of beer from the cooler, 1 of the same kind she had just purchased, and 1 of a different kind (but still the same price). She then proceeded to the back till.
Understandably, CW1 was very suspicious at this time and came up to me and relayed everything that had happened. I was hoping that SC2 couldn't possibly be that blatant about what she was doing, but then I guess I wouldn't be on this site.
Here's the fun part;
When SC2 got to the front of the line, she dumped both 6 packs on the counter, whipped out her receipt, and demanded an exchange.
I quite politely declined, and basically let her know that we had seen everything she had done.
SC2 declared her friend, SC1, had stolen the beer from her.
I let her know that unfortunately, that wasn't our problem.
SC2 told us that it wasn't her problem that the beer had been stolen from her, and that we should honour her exchange regardless.
I let her know that her unfortunate choice in friends was not our fault.
SC2 yelled at us for being rude and unhelpful, then picked up one of the 6 packs of beer turning to leave the store with it.
I politely reminded her that all the beer she had brought up to the till were ours, and that if she tried to leave with it, we wouldn't hesitate to have her arrested for theft.
SC2 demanded a manager.
I let her know that she could ring the store on Monday when a manager was available if she chose to, but until then, the beer stayed with us.
SC2 exclaimed that she was being falsely accused of trying to steal.
I reminded her of CW1's testimony, and pointed out all of the security cameras fitted throughout the store. If she was certain of her innocence, I would happily review the footage tomorrow and get back to her if she left her name and number.
SC2 ranted and raved for another minute before finally stomping out of the store, but not before letting us know that she was having us all fired.
After closing the store, and once we stopped laughing, I had both CW1 and CW2 fill out an incident report to be left on the managers desk.
And if this wasn't funny enough, SC2 actually did call a manager 2 weeks later, trying to get me fired.
Unfortunately for her, the manager had actually read out report and had reviewed the footage of the incident (this actually shocked me).
SC2 apparently did not appreciate being laughed at over the phone.
She's vowed to never shop here again.
BG/
I work in a liquor store in a bad area. All the staff know to keep an eye out for every customer, as you never know who might by trying to shoplift, scam us, or are just plain underage and shouldn't even be there.
We also have two ends to the store where you can pay. Some people choose to pay at one end then walk through the store to exit from the other end. They (mostly) know to keep their receipt on them when doing this.
Also, we are not required to wear a uniform, so we can often be mistaken for customers unless we actively identify ourselves.
/END BG
I was supervising during a semi-busy Saturday night shift. We close at 11pm, and it was about 10.50pm when this all went down.
Most doors were closed except for 1 door at each end of the store (reduces the risk of a late night snatch and run).
Due to labour time cuts, there was only myself and 2 other workers on. To save time when I closed, I had cashed out one of the remaining tills, leaving only 1 open at the back of the store. All customers were sent to this till to pay.
Two women in their mid 20's, SC1 and SC2, came into the store and proceeded to buy a 6pk of beer between them. With bag and receipt in hand, they walked back through the store to exit through the front entrance.
My coworker (CW1) was hanging around the front of the store straightening up the shelves and keeping an eye on the floor.
Just before the door, SC1 removed the beer from the bag and left the store. SC2 kept the bag and the receipt and turned back around, heading to the beer cooler. CW1 witnessed all this, and decided to follow SC2 to see what was going on.
SC2 grabbed two 6 packs of beer from the cooler, 1 of the same kind she had just purchased, and 1 of a different kind (but still the same price). She then proceeded to the back till.
Understandably, CW1 was very suspicious at this time and came up to me and relayed everything that had happened. I was hoping that SC2 couldn't possibly be that blatant about what she was doing, but then I guess I wouldn't be on this site.
Here's the fun part;
When SC2 got to the front of the line, she dumped both 6 packs on the counter, whipped out her receipt, and demanded an exchange.
I quite politely declined, and basically let her know that we had seen everything she had done.
SC2 declared her friend, SC1, had stolen the beer from her.
I let her know that unfortunately, that wasn't our problem.
SC2 told us that it wasn't her problem that the beer had been stolen from her, and that we should honour her exchange regardless.
I let her know that her unfortunate choice in friends was not our fault.
SC2 yelled at us for being rude and unhelpful, then picked up one of the 6 packs of beer turning to leave the store with it.
I politely reminded her that all the beer she had brought up to the till were ours, and that if she tried to leave with it, we wouldn't hesitate to have her arrested for theft.
SC2 demanded a manager.
I let her know that she could ring the store on Monday when a manager was available if she chose to, but until then, the beer stayed with us.
SC2 exclaimed that she was being falsely accused of trying to steal.
I reminded her of CW1's testimony, and pointed out all of the security cameras fitted throughout the store. If she was certain of her innocence, I would happily review the footage tomorrow and get back to her if she left her name and number.
SC2 ranted and raved for another minute before finally stomping out of the store, but not before letting us know that she was having us all fired.
After closing the store, and once we stopped laughing, I had both CW1 and CW2 fill out an incident report to be left on the managers desk.
And if this wasn't funny enough, SC2 actually did call a manager 2 weeks later, trying to get me fired.
Unfortunately for her, the manager had actually read out report and had reviewed the footage of the incident (this actually shocked me).
SC2 apparently did not appreciate being laughed at over the phone.
She's vowed to never shop here again.
With so many scammers, the idea that store staff are morons has got to be projection.
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