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b/g i work for a major energy supplier in the UK, in theory i deal with people moving home and similar calls only. In relaity i deal withh a bit of everything.
I'm not psychic
There are certain questions which you will be asked when you call me up and say you have moved house, none of the following should be a surprise, yet people actually ask me why they have to tell me these things.
The old address
The new address
Their name
When they moved
How did you think the call was going to go?
SC: I have moved
Me: Thanks, bye.
Hitler started small
When a bill is of a very small amount we will let it roll over to the next period rather than chasing for payment. we still have to send the bill out however. So we are not "like Hitler" for sending you a bill for 19p, we are simply informing you of the facts.
It will catch up
Similarly the amounts will not roll over for ever. the £1.57 bill you have is for the last 9 months, you haven't paid the 2 previous bills of 47p & 92p, this does not mean we can write the bill off.
Scamming Fail
Another attempt to gain access to someone elses accounts by claiming to work for "energy company", lets count the ways you failed.
1) You spoke to me on an inbound call, unlike every single line used by people who actually work here.
2) You gave yourself a job title that doesn't exist
3) Even if it did exist, then the job you are claiming to do wouldn't need the information you want.
4) You are claiming to be calling from our "new supplies" department in Durham, despite the fact that there is no "new supplies" specific department with that name.
5) Similarly there is no call centre in Durham.
6) Simililarly you are calling on a mobile number.
7) Similiarly i can hear your tv behind you.
8) You want to speak to my supervisor? wrong job title for my manager.
Amazingly enough he didn't get anywhere.
How not to get help
i have an opening spiel which ends with, can i get your name please?
SC: No you don't need it under data protection laws, you will get them to call me back in the next hour or i will sue. *hang up*
Sure, i'll get right on it. i don't know who you are, what address you're calling from, why your calling who you want to speak to or what number they should call you back on....next call
Big Brother is watching
Part of our job is to get as much information from the customer as possible, so when i had a customer who would only give me his surname, the fact he was married and his mobile number all whilst screaming obsenities i decided to use my detective skills.
2 minutes later, i had his full name, his wifes full name, their main address, their phone numbers, both DOBs, the name of the company they run, their email addresses and bank information, all legally and all part of my job.
I can't wait till he calls back.
You can't keep my records
You lived at 7 Liverpool street from 01/01 to 09/09, you bills were.....(you get the idea)
this is stuff we keep records of, we are not going to destroy the records which proof that you lived their, we supplied you and you paid the bill.
It's not against the law to keep these details, it's against the law to lose them.
Reason #2548 why i love Manchetser
Wlaking down the road the other day and other side was a full size Dalek trundling along, so advertisements or anything nearby to explain it just a random dalek,
i love this city.
I'm not psychic
There are certain questions which you will be asked when you call me up and say you have moved house, none of the following should be a surprise, yet people actually ask me why they have to tell me these things.
The old address
The new address
Their name
When they moved
How did you think the call was going to go?
SC: I have moved
Me: Thanks, bye.
Hitler started small
When a bill is of a very small amount we will let it roll over to the next period rather than chasing for payment. we still have to send the bill out however. So we are not "like Hitler" for sending you a bill for 19p, we are simply informing you of the facts.
It will catch up
Similarly the amounts will not roll over for ever. the £1.57 bill you have is for the last 9 months, you haven't paid the 2 previous bills of 47p & 92p, this does not mean we can write the bill off.
Scamming Fail
Another attempt to gain access to someone elses accounts by claiming to work for "energy company", lets count the ways you failed.
1) You spoke to me on an inbound call, unlike every single line used by people who actually work here.
2) You gave yourself a job title that doesn't exist
3) Even if it did exist, then the job you are claiming to do wouldn't need the information you want.
4) You are claiming to be calling from our "new supplies" department in Durham, despite the fact that there is no "new supplies" specific department with that name.
5) Similarly there is no call centre in Durham.
6) Simililarly you are calling on a mobile number.
7) Similiarly i can hear your tv behind you.
8) You want to speak to my supervisor? wrong job title for my manager.
Amazingly enough he didn't get anywhere.
How not to get help
i have an opening spiel which ends with, can i get your name please?
SC: No you don't need it under data protection laws, you will get them to call me back in the next hour or i will sue. *hang up*
Sure, i'll get right on it. i don't know who you are, what address you're calling from, why your calling who you want to speak to or what number they should call you back on....next call
Big Brother is watching
Part of our job is to get as much information from the customer as possible, so when i had a customer who would only give me his surname, the fact he was married and his mobile number all whilst screaming obsenities i decided to use my detective skills.
2 minutes later, i had his full name, his wifes full name, their main address, their phone numbers, both DOBs, the name of the company they run, their email addresses and bank information, all legally and all part of my job.
I can't wait till he calls back.
You can't keep my records
You lived at 7 Liverpool street from 01/01 to 09/09, you bills were.....(you get the idea)
this is stuff we keep records of, we are not going to destroy the records which proof that you lived their, we supplied you and you paid the bill.
It's not against the law to keep these details, it's against the law to lose them.
Reason #2548 why i love Manchetser
Wlaking down the road the other day and other side was a full size Dalek trundling along, so advertisements or anything nearby to explain it just a random dalek,
i love this city.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Why on earth would High End Home Store have your SSN on file and why are you so blase' about giving it out?? Hell, we can't even see your full credit card number, nor the security code...just the last 4 digits and the expiration date. (Oh, and some people get mad because we can't place a new order with a card number they used before just by pulling it up...yeah, we kinda take your security seriously, we're weird that way.)
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