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I feel like I am posting too much here 
What can I say - I take calls the entire day, and the majority of the people I spoke to and idiots, or rude, or crazy, or all of the above!
I promise to cut back on the posts though
BG - as previously mentioned...call centre, health insurance industry
Just had this happen
This guy called asking where the money from his claim was, I tell him we posted him his cheque yesterday, so he just has to wait for it to arrive in his mailbox. He should have it in a day or two, he lives in a main city where the post is usually good. We have been going in circles for about 10 minutes at this stage...
SC - You've told me that you mailed this cheque yesterday afternoon, I shoudl have it by now! WHERE IS MY MONEY!
Me - Sir, as advised, we put your cheque in the mail yesterday afternoon. From there it goes to the post office this morning. They generally then dispatch that mail to your location within 1 or 2 working days, at the most. The cheque should be in your mailbox tomorrow or the day after, at the very latest, depending on when the post office next does a mail run to your area
SC - But WHY don't I have it now if you mailed it yesterday? it doesn't take weeks to send a cheque!
Me - No sir it doesn't. It takes a few working days. I've already explained the process, this is now in the hands of the post office, and you need to allow for their standard delivery times
SC - I'm sick of talking to you, you don't know anything, you're wasting my time
Me - I'm sorry to hear that sir, I'm simply providing you with the facts of the situation...
*interrupting me*
SC - Nonononono stop, just STOP talking. I don't want to talk to you anymore. NO MORE. This conversation is over. I want you to hang up. Seriously, just hang up the phone, this conversation is finished and I don't want to speak to you anymore
Me - Okay sir. Well thanks for calling, and you should receive that cheque in the mail in the coming days
*CLICK*
A few minutes later I got called over by a colleague
Colleague - Hey Tilly, I've got this guy on the phone wanting to speak to a manager to complain, he says you just hung up on him?
I look at the policy, sure enough, it's this guy
Me - Yeah I just spoke to him a few minutes ago. He told me to hang up the phone, so I did what he asked
Colleague - Hahahahaha , oh THAT guy, we were just listening in on that call, it was hilarious! Yeah no worries Tilly, don't worry about it
Seriously, what did he expect me to do
He says ok convo over, please hang up the phone
So I should have said "Oh no, NO, no sir PLEASE no, I want to keep talking to yu! PLEASE! Let me redeeem myself! I've developed a deep and meaningful connection with you and if this call ends, my life as I know it will crumble around me. Please NOOOOOO stay on the phone with me, TALK to me sir, dont make me go!
What can I say - I take calls the entire day, and the majority of the people I spoke to and idiots, or rude, or crazy, or all of the above!
I promise to cut back on the posts though
BG - as previously mentioned...call centre, health insurance industry
Just had this happen
This guy called asking where the money from his claim was, I tell him we posted him his cheque yesterday, so he just has to wait for it to arrive in his mailbox. He should have it in a day or two, he lives in a main city where the post is usually good. We have been going in circles for about 10 minutes at this stage...
SC - You've told me that you mailed this cheque yesterday afternoon, I shoudl have it by now! WHERE IS MY MONEY!
Me - Sir, as advised, we put your cheque in the mail yesterday afternoon. From there it goes to the post office this morning. They generally then dispatch that mail to your location within 1 or 2 working days, at the most. The cheque should be in your mailbox tomorrow or the day after, at the very latest, depending on when the post office next does a mail run to your area
SC - But WHY don't I have it now if you mailed it yesterday? it doesn't take weeks to send a cheque!
Me - No sir it doesn't. It takes a few working days. I've already explained the process, this is now in the hands of the post office, and you need to allow for their standard delivery times
SC - I'm sick of talking to you, you don't know anything, you're wasting my time
Me - I'm sorry to hear that sir, I'm simply providing you with the facts of the situation...
*interrupting me*
SC - Nonononono stop, just STOP talking. I don't want to talk to you anymore. NO MORE. This conversation is over. I want you to hang up. Seriously, just hang up the phone, this conversation is finished and I don't want to speak to you anymore
Me - Okay sir. Well thanks for calling, and you should receive that cheque in the mail in the coming days
*CLICK*
A few minutes later I got called over by a colleague
Colleague - Hey Tilly, I've got this guy on the phone wanting to speak to a manager to complain, he says you just hung up on him?
I look at the policy, sure enough, it's this guy
Me - Yeah I just spoke to him a few minutes ago. He told me to hang up the phone, so I did what he asked
Colleague - Hahahahaha , oh THAT guy, we were just listening in on that call, it was hilarious! Yeah no worries Tilly, don't worry about it
Seriously, what did he expect me to do
He says ok convo over, please hang up the phone
So I should have said "Oh no, NO, no sir PLEASE no, I want to keep talking to yu! PLEASE! Let me redeeem myself! I've developed a deep and meaningful connection with you and if this call ends, my life as I know it will crumble around me. Please NOOOOOO stay on the phone with me, TALK to me sir, dont make me go!
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