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Yesterday, a SC was looking at the Christmas merchandise we have out trying to find a specific decoration that we sold last year. She tracked me down when she couldn't find it and told me that she found a similar item (Item A) but she wanted me to tell her when we would be getting in the one she wanted (Item B). I told her that Item B is unavailable and was being replaced with Item A.
I may as well have slapped her, and with the look on her face, you'd have thought I had. Cue the whining about how she really NEEDS item B that she loves it but one was broken and she just has to have another to replace it and am I sure and positive and certain that we don't have them in the back and can't find them and can I check with the manager or email our warehouse or something???
I tell her I am the manager and I don't need to check with distribution because we already have notice from the company to REPLACE B with A.
Cue catbutt. She tells me "You just don't want to help me. You don't care that I'm desperate here. I hope you know you have RUINED my Christmas!!"
Well, I just told her to have a real nice day and turned to walk from her. She called me Scrooge and left, telling her friend how she's never ever ever coming back here again.
I may as well have slapped her, and with the look on her face, you'd have thought I had. Cue the whining about how she really NEEDS item B that she loves it but one was broken and she just has to have another to replace it and am I sure and positive and certain that we don't have them in the back and can't find them and can I check with the manager or email our warehouse or something???
I tell her I am the manager and I don't need to check with distribution because we already have notice from the company to REPLACE B with A.
Cue catbutt. She tells me "You just don't want to help me. You don't care that I'm desperate here. I hope you know you have RUINED my Christmas!!"
Well, I just told her to have a real nice day and turned to walk from her. She called me Scrooge and left, telling her friend how she's never ever ever coming back here again.
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