Yes everyone still in vacation rentals but been busy so I havent had a chance to post. Here is another lovely guest I had to deal with.
Guest: Dave, I am renting a certain home and I need a complete inventory of the kitchen
Me: we actually dont have that but they all pretty much have the same things
Guest: thats not sufficient, Dave. I need something more specific
Me: I'll have to let you talk to the property manager but she is out so I can put you into her voicemail
Guest: You mean there isnt someone I cant talk to now?
Me: well she should be back shortly
Guest: I am not asking for the info shortly, I am asking for it right now
Me: well I'm very sorry
Guest: sorry doesnt answer my questions. I want to speak to the owner of the company right this minute.
Me: he is gone for the day
Guest: I wanna speak to him RIGHT NOOOOOOOOOOOOOOOOW
Me: I am sorry but he isnt here
Guest: well I am a customer. You can get a hold of him
Me: He has gone home
Guest: well call him there
Me: no ma'am
Guest: Well I am very upset and will be telling him you refused to help me. Very poor service. Shame on you. Shame on you.
Guest: Dave, I am renting a certain home and I need a complete inventory of the kitchen
Me: we actually dont have that but they all pretty much have the same things
Guest: thats not sufficient, Dave. I need something more specific
Me: I'll have to let you talk to the property manager but she is out so I can put you into her voicemail
Guest: You mean there isnt someone I cant talk to now?
Me: well she should be back shortly
Guest: I am not asking for the info shortly, I am asking for it right now
Me: well I'm very sorry
Guest: sorry doesnt answer my questions. I want to speak to the owner of the company right this minute.
Me: he is gone for the day
Guest: I wanna speak to him RIGHT NOOOOOOOOOOOOOOOOW
Me: I am sorry but he isnt here
Guest: well I am a customer. You can get a hold of him
Me: He has gone home
Guest: well call him there
Me: no ma'am
Guest: Well I am very upset and will be telling him you refused to help me. Very poor service. Shame on you. Shame on you.




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