Tweet
In my customer’s defense, I was really tired yesterday and so I know I was blowing things out of proportion. Small things that normally wouldn’t have bugged me where causing me to almost lose it. On the other hand, it also seemed like since I hadn’t gotten many sucky customers lately they all decided to come in yesterday. It wasn’t even only for my shift. Later that day as I was counting my deposit in the office I overheard a horrible customer telling my coworker off. Then even later I went to KFC and saw another customer telling off the manager there for something stupid as well. (I’ll include these stories.) So at least they weren’t just coming after me.
Regular Sauce
Guy order a Double Quarter Pounder with Cheese. Just the sandwich, nothing else. Tells the cashier that it is to stay. I put the sandwich on the tray and tell him his food is ready. Let me clarify that when I say snotty voice I mean the snottiest voice a 60 year old man can muster.
SC *snotty voice* It was to go!
Me *grabs a bag, puts sandwich in bag.* Okay, there you go, sir.
SC “Did you put my sauce in there?”
Me “What kind of sauce would you like?”
SC *cattbutt face* “The regular sauce.”
Me *look of confusion*
SC “The sauce you NORMALLY give people!!!!”
Me “……ketchup?”
SC *thinks about it for a moment* Sure.
What the hell is regular sauce? Just off the top of my head I have ketchup, mustard, mayo, bbq, sweet and sour, hot sauce, mild sauce, big mac sauce, tartar sauce, hot mustard, sweet chili, ranch, honey, butter, hot cake syrup, grape jam, strawberry jam, honey mustard, buffalo, and chipotle bbq. If he had fries I would think he meant ketchup, but usually people don’t ask for ketchup to put on their sandwich.
Someone mentioned to me that maybe he forgot the word for ketchup, which happens. Sometimes I do that. I just forget the word for something really common. However, I don’t decide that the person I’m talking to should just KNOW what I mean. I certainly don’t give an attitude about it.
I was really tempted to just get a random assortment of sauces and dump them in the bag and say “There you go, that’s the normal sauces we give people.”
Rant about trays
When people decide to stay and eat their food in the lobby we pull out a tray, set it on the counter, and then put the receipt and drink cups on it. Sometimes people will grab their drink cups while they are waiting. My BIGGEST pet peeve is the people that take the whole tray with them! The good is not going to hover over to you. I need the tray to put your food on. When you take the tray I have to either put out another tray, making you look like an idiot when you now have two (my preferred method), or to wait until you return with your tray which makes your wait longer. Yesterday we had a large group of people come in at the same time (but they weren’t together, just a bunch of people had McD’s cravings all at once) and I swear every other person took their tray with them. I kind of had a minor freak out after the sixth person to do this and I was saying to my coworker “Why is everyone TAKING the trays!!!” and I think I said it loud enough for them to hear, because one guy brought his back.
Another small thing that bugged me (probably because of the crankiness) was at one point I had a tray sitting there waiting for the food and I put the food on it and called it out for the customer to come get it. The guy that was in line still ordering his food decides to push the tray further over to the right for no apparent reason. Again, this normally would not have bugged me, but I just felt like he had no right to touch this other person’s tray of food. Especially because it wasn’t in his way or anything. He just decided it would be better six inches to the right.
I’m not a mind reader
I may have had this rant before, but I also hate when we are taking an order on drive thru and the customer decides MID-SENTENCE to stop their order and say “Hello?!” or “Are you there?!” The only indication of that we are not there is that we aren’t talking and if we were talking we would be interrupting you! Idiots. This happens quite a few times a day too. An example:
Order Taker “Go ahead and order whenever you are ready.”
SC “Ok, I would like a sausage bis---Hello?!”
OT “Yes, I’m here.”
SC “Oh ok, just a sausage biscuit.”
*pulls up to pay window, pays*
Me “Your change is XX.XX. Thank you.”
SC *looks at me like I’m stupid.* “I wanted all ones for my change.” (Has anyone noticed where she mentioned this? Me neither.)
Bonus Sightings
So as I mentioned I was counting my deposit in the office when I overheard this one. Now I feel I must add that I don’t know what the original complaint was or if it had any validity. This woman may have been justified in her anger, but this part of the conversation was not.
At the point that this took place there were 5 people on staff. One doing drive thru, one doing counter, two making food, and the manager who is preparing and handing out all the orders for drive thru and counter. They got SUPER busy for the amount of people they had. Multiple orders on both drive thru and counter and the people making food were having a hard time catching up. This lady was upset about something or other and was waiting on her food and while I couldn’t make out a lot of what she was saying I could tell from the sheer volume of her voice that she was unhappy. I did catch this part though.
SC (on the phone with someone) “Yeah, we’re just waiting on our food here and it is taking FOREVER! The manager is just standing around talking. I don’t know about you, but when I’m at work I WORK!”
WTF? The manager was running her ass off. She wasn’t talking to anybody except for things like “How long on nuggets?” and “Hey, I need this sandwich now please.”
The manager told me later that when she handed the lady her food that she complained that they had remade the wrong order for her. The manager was upset because she had verbally confirmed with the lady which order she needed and that was the order the lady told her to remake.
KFC sighting
As mentioned I went to KFC last night and when I was walking in there was a SC complaining to the manager. From what I gathered of it the SC was given the a receipt that had some item on it that was mistakenly put in the register, but then taken off and the SC wasn’t smart enough to realize that he wasn’t being charged for the item in question. He was going ON and ON about it even though he understood the explanation that he wasn’t being charged. The manager I could tell was losing patience with him, because she had already explained it to him, apologized multiple times, and offered to speak with the employee, but SC just kept bitching. The manager even said, “I wish there was more I could do for you.” Which we all know is code for “I don’t even know why you’re still complaining.”
He even dropped some of these gems:
“I had to drive 10 miles to come back here to get this fixed.” WHAT?!!? There is no reason you would have to drive 10 miles to find a KFC in this town. Are you stupid? Did you miss the other 5 on your way to this one? Do you like this one because you feel like they take your bullying better? No one has to drive 10 miles to get anything in this town. In fact, I don’t think this town is even 10 miles long. If you drove from another city to get to this KFC that is even more stupid, because you should bother the KFC in the town you live in. The only time I ever have to drive ten miles to get somewhere is when I go to school, because it is in a different city.
Manager “You can always call us and we would be more than happy to explain your receipt to you.”
SC “Well, you can’t refund me over the phone.”
Manager “True, you would have to come in in that case, but you weren’t overcharged so there would be no reason to have to come down here. “
SC “Well, I did call.”
Manager “Yes, I remember. I was the one that spoke to you. I informed you that you were not overcharged, but you insisted that you show me your receipt.”
And it just got more stupid from there….
Regular Sauce
Guy order a Double Quarter Pounder with Cheese. Just the sandwich, nothing else. Tells the cashier that it is to stay. I put the sandwich on the tray and tell him his food is ready. Let me clarify that when I say snotty voice I mean the snottiest voice a 60 year old man can muster.
SC *snotty voice* It was to go!
Me *grabs a bag, puts sandwich in bag.* Okay, there you go, sir.
SC “Did you put my sauce in there?”
Me “What kind of sauce would you like?”
SC *cattbutt face* “The regular sauce.”
Me *look of confusion*
SC “The sauce you NORMALLY give people!!!!”
Me “……ketchup?”
SC *thinks about it for a moment* Sure.
What the hell is regular sauce? Just off the top of my head I have ketchup, mustard, mayo, bbq, sweet and sour, hot sauce, mild sauce, big mac sauce, tartar sauce, hot mustard, sweet chili, ranch, honey, butter, hot cake syrup, grape jam, strawberry jam, honey mustard, buffalo, and chipotle bbq. If he had fries I would think he meant ketchup, but usually people don’t ask for ketchup to put on their sandwich.
Someone mentioned to me that maybe he forgot the word for ketchup, which happens. Sometimes I do that. I just forget the word for something really common. However, I don’t decide that the person I’m talking to should just KNOW what I mean. I certainly don’t give an attitude about it.
I was really tempted to just get a random assortment of sauces and dump them in the bag and say “There you go, that’s the normal sauces we give people.”
Rant about trays
When people decide to stay and eat their food in the lobby we pull out a tray, set it on the counter, and then put the receipt and drink cups on it. Sometimes people will grab their drink cups while they are waiting. My BIGGEST pet peeve is the people that take the whole tray with them! The good is not going to hover over to you. I need the tray to put your food on. When you take the tray I have to either put out another tray, making you look like an idiot when you now have two (my preferred method), or to wait until you return with your tray which makes your wait longer. Yesterday we had a large group of people come in at the same time (but they weren’t together, just a bunch of people had McD’s cravings all at once) and I swear every other person took their tray with them. I kind of had a minor freak out after the sixth person to do this and I was saying to my coworker “Why is everyone TAKING the trays!!!” and I think I said it loud enough for them to hear, because one guy brought his back.
Another small thing that bugged me (probably because of the crankiness) was at one point I had a tray sitting there waiting for the food and I put the food on it and called it out for the customer to come get it. The guy that was in line still ordering his food decides to push the tray further over to the right for no apparent reason. Again, this normally would not have bugged me, but I just felt like he had no right to touch this other person’s tray of food. Especially because it wasn’t in his way or anything. He just decided it would be better six inches to the right.
I’m not a mind reader
I may have had this rant before, but I also hate when we are taking an order on drive thru and the customer decides MID-SENTENCE to stop their order and say “Hello?!” or “Are you there?!” The only indication of that we are not there is that we aren’t talking and if we were talking we would be interrupting you! Idiots. This happens quite a few times a day too. An example:
Order Taker “Go ahead and order whenever you are ready.”
SC “Ok, I would like a sausage bis---Hello?!”
OT “Yes, I’m here.”
SC “Oh ok, just a sausage biscuit.”
*pulls up to pay window, pays*
Me “Your change is XX.XX. Thank you.”
SC *looks at me like I’m stupid.* “I wanted all ones for my change.” (Has anyone noticed where she mentioned this? Me neither.)
Bonus Sightings
So as I mentioned I was counting my deposit in the office when I overheard this one. Now I feel I must add that I don’t know what the original complaint was or if it had any validity. This woman may have been justified in her anger, but this part of the conversation was not.
At the point that this took place there were 5 people on staff. One doing drive thru, one doing counter, two making food, and the manager who is preparing and handing out all the orders for drive thru and counter. They got SUPER busy for the amount of people they had. Multiple orders on both drive thru and counter and the people making food were having a hard time catching up. This lady was upset about something or other and was waiting on her food and while I couldn’t make out a lot of what she was saying I could tell from the sheer volume of her voice that she was unhappy. I did catch this part though.
SC (on the phone with someone) “Yeah, we’re just waiting on our food here and it is taking FOREVER! The manager is just standing around talking. I don’t know about you, but when I’m at work I WORK!”
WTF? The manager was running her ass off. She wasn’t talking to anybody except for things like “How long on nuggets?” and “Hey, I need this sandwich now please.”
The manager told me later that when she handed the lady her food that she complained that they had remade the wrong order for her. The manager was upset because she had verbally confirmed with the lady which order she needed and that was the order the lady told her to remake.
KFC sighting
As mentioned I went to KFC last night and when I was walking in there was a SC complaining to the manager. From what I gathered of it the SC was given the a receipt that had some item on it that was mistakenly put in the register, but then taken off and the SC wasn’t smart enough to realize that he wasn’t being charged for the item in question. He was going ON and ON about it even though he understood the explanation that he wasn’t being charged. The manager I could tell was losing patience with him, because she had already explained it to him, apologized multiple times, and offered to speak with the employee, but SC just kept bitching. The manager even said, “I wish there was more I could do for you.” Which we all know is code for “I don’t even know why you’re still complaining.”
He even dropped some of these gems:
“I had to drive 10 miles to come back here to get this fixed.” WHAT?!!? There is no reason you would have to drive 10 miles to find a KFC in this town. Are you stupid? Did you miss the other 5 on your way to this one? Do you like this one because you feel like they take your bullying better? No one has to drive 10 miles to get anything in this town. In fact, I don’t think this town is even 10 miles long. If you drove from another city to get to this KFC that is even more stupid, because you should bother the KFC in the town you live in. The only time I ever have to drive ten miles to get somewhere is when I go to school, because it is in a different city.
Manager “You can always call us and we would be more than happy to explain your receipt to you.”
SC “Well, you can’t refund me over the phone.”
Manager “True, you would have to come in in that case, but you weren’t overcharged so there would be no reason to have to come down here. “
SC “Well, I did call.”
Manager “Yes, I remember. I was the one that spoke to you. I informed you that you were not overcharged, but you insisted that you show me your receipt.”
And it just got more stupid from there….
Also, EricKei, 
. That's one of my favorite skits.
Comment