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My friend received this email about their restaurant.
"I asked an employee to talk to the offending person but he said there was nothing he could do as he hadn't heard what the customer said. So I went up to the man who had used the foul language on his cell phone and asked that perhaps he should go outside to talk. He looked at me like I was being rude and then went back to talking on his phone, but now he was talking ABOUT ME! I couldn't believe what I was hearing. I had only asked him nicely not to swear while other's were around who might get offended but then he has the nerve start complaining about me to whoever was on the other end of the phone.
I walked up to the counter and demanded to speak with the manager. He came out and I explained to him what was happening. The manager looked over my shoulder at the gentleman and when I turned around to see his reaction, he was laughing, Laughing at me and making cuckoo bird noises while pointing. I was so upset I stormed out, completely embarassed at the way I was treated and for the fact that the manager never stepped in once to say this wasn't approriate behavior in his store. I will not return."
While I agree that swearing repeatedly isn't the best behavior, I also don't understand why it's someone else's fault, like our manager's, when they act that way. Yeah lady, like it's our fault how a customer acts around you. If we really had control over that, wouldn't our time be better served exerting our will power on them to all be nice to us?? Stupid marches on
"I asked an employee to talk to the offending person but he said there was nothing he could do as he hadn't heard what the customer said. So I went up to the man who had used the foul language on his cell phone and asked that perhaps he should go outside to talk. He looked at me like I was being rude and then went back to talking on his phone, but now he was talking ABOUT ME! I couldn't believe what I was hearing. I had only asked him nicely not to swear while other's were around who might get offended but then he has the nerve start complaining about me to whoever was on the other end of the phone.
I walked up to the counter and demanded to speak with the manager. He came out and I explained to him what was happening. The manager looked over my shoulder at the gentleman and when I turned around to see his reaction, he was laughing, Laughing at me and making cuckoo bird noises while pointing. I was so upset I stormed out, completely embarassed at the way I was treated and for the fact that the manager never stepped in once to say this wasn't approriate behavior in his store. I will not return."
While I agree that swearing repeatedly isn't the best behavior, I also don't understand why it's someone else's fault, like our manager's, when they act that way. Yeah lady, like it's our fault how a customer acts around you. If we really had control over that, wouldn't our time be better served exerting our will power on them to all be nice to us?? Stupid marches on
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