Ok, I work the desk at a hotel. We're part of a major chain, and customers can book through the brand website. This happened tonight (friday):
I get to work and notice we have 4 reservations for the same customer. All booked through the website *oh god, I hope I'm wrong*, all with different confirmation numbers *nope, I was right* (different confirmation numbers means they were made individually. One at a time)
I should take this moment to mention that on Fri and Sat we have a 24hr 4pm cancellation policy. After 4pm on Thu, you cannot cancel.
Customer shows up at 11pm for his 1 reservation. Yep, he just kept hitting the button when his computer didn't IMMEDIATELY respond the first time. I explain that we have 4 reservations for him, and that I cannot cancel. He says it's ok because he already cancelled them through Customer Service. Thinking this sounds weird I look at my cancellations for that day and find 4 MORE reservations that customer service had cancelled for him. So that's 8 reservations this guy made, trying to make 1.
I hope he really likes that 1 room, cause he's paying for the other 3.
Sometimes my job makes me feel bad for doing this. Not this time
I get to work and notice we have 4 reservations for the same customer. All booked through the website *oh god, I hope I'm wrong*, all with different confirmation numbers *nope, I was right* (different confirmation numbers means they were made individually. One at a time)
I should take this moment to mention that on Fri and Sat we have a 24hr 4pm cancellation policy. After 4pm on Thu, you cannot cancel.
Customer shows up at 11pm for his 1 reservation. Yep, he just kept hitting the button when his computer didn't IMMEDIATELY respond the first time. I explain that we have 4 reservations for him, and that I cannot cancel. He says it's ok because he already cancelled them through Customer Service. Thinking this sounds weird I look at my cancellations for that day and find 4 MORE reservations that customer service had cancelled for him. So that's 8 reservations this guy made, trying to make 1.
I hope he really likes that 1 room, cause he's paying for the other 3.
Sometimes my job makes me feel bad for doing this. Not this time
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