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I had this women come through my line today that was just being a complete b**ch today. She brings up a pair of $24.99 reading glasses and loudly screams those are supposed to be $9.99. I knew she was wrong but I called our floor staff person and asked her to help the customer find the glasses that were supposed to be $9.99. There were no actual glasses on sale for $9.99. There were accessories for $9.99. My co-worker explains this to her. She explains the prices and helps the customer find two pairs of $24.99 glasses that are buy one get one half off. The screamer gets back in line. Hands me one of the two pairs and starts screaming at me that they should be buy 1 get 1 half off. She will not give me the 2nd pair of glasses to scan and has decided to start swearing at me and calling me stupid because she would not give me the 2nd item to scan. I got sick of listening to her tirade so I just scanned the item I had in my hand already as the 2nd pair. She would not shut-up and pay for her stuff. I was getting a line that included some kids so I called for a manager. The SM responds to my page. She calmly tells the customer this is your total how do you wish to pay. This customer still will not shut up. I stepped over and just let my boss deal with her. My co-worker who was trying to help her on the floor could hear her screaming and had already started ringing up other customers on our back-up register. She finally throws a credit card at my manager so the transaction gets done. I really had to bite my tongue with this one because I wanted to tell her that I can not ring up items I do not have and that she should learn how to read.
After she leaves our Assistant Store manager comes up to me and lets me know to page him immediately if I ever see this customer again. He will ban her from the store if she comes back and acts like that again.
I later found out that she had also cussed out the photo supervisor in Spanish when my floor co-worker asked him for help because it seemed like maybe she did not understand English. I was too busy trying to get rid of the customer to notice that our photo technician had already warned the SM about how she treated him. I will definitely let the Assistant Store Manager tell her off if she comes back. He had told the manager she might want to go up front. I guess she thought I would be able to get the customer to calm down. Most of the time I can but this one was impossible.
After she leaves our Assistant Store manager comes up to me and lets me know to page him immediately if I ever see this customer again. He will ban her from the store if she comes back and acts like that again.
I later found out that she had also cussed out the photo supervisor in Spanish when my floor co-worker asked him for help because it seemed like maybe she did not understand English. I was too busy trying to get rid of the customer to notice that our photo technician had already warned the SM about how she treated him. I will definitely let the Assistant Store Manager tell her off if she comes back. He had told the manager she might want to go up front. I guess she thought I would be able to get the customer to calm down. Most of the time I can but this one was impossible.
I'd have cut her some slack for getting things wrong (I've had to try to read little price tags without my reading glasses a few times, it can be impossible). But only if she'd behaved herself and acted like a proper human being not some harpy from H*ll. Nope, no justification for acting like that without either a written statement from doctor/psychiatrist (in which case she needs a new one that can find her some better-working meds 
) or proof she has a bomb strapped onto her body by someoe who told her he'd blow everyone up remotely unless she screeched the place to a halt 
If all stores did this, trust me, these assholes wouldn't be able to shop anywhere anymore, and they will change their tune. They won't have a choice if they want to be able to go somewhere and shop.
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