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In the 20 or so years I have worked night audit at various hotels I think I have seen it all. I have submitted several accounts of people behaving badly so I thought I would do another.
One night security found two guys in the hotel kitchen making their own grilled cheese sandwiches. What???!!!! Why do people think they can do whatever they want.
One time we had a women try to check in with a credit card and it was declined. Her second card was declined and yet again her third card was declined. The auditor who was trying to check her in had already handed her a keycard so when the woman walked away mad we made another key for the room (which cancels out the first one) Sure enough security found the key laying outside of the room. This woman had actually tried going up to the room anyway.
Speaking of credit cards - we had a 16 year old girl try checking in one night with her dad's card. The clerk got suspicious so after taking down the guest's address and phone number she went in the back and called the dad. He was surprised his daughter was there and said we should check her in to hold her there - because (get this) the dad called the cops and had her arrested. I walked into work that night at 11pm to a lobby full of kids and the cops. What a night that was.
I had a woman at another hotel check in. She asked if we had saved her a really good room considering her husband was a member of the rewards club. I said we had not because the reservation had been made in her name and the rewards number was not on the reservation. Boy did she go crazy. She kept insisting this was not true despite the evidence in front of me. After the initial yelling was over we looked at what rooms were available and I knew that there would be more yelling. The only rooms we had left were near ice machines or elevators. Yep, she went crazy some more. Finally, we found an acceptable room. She and her hubbie go up to the room only to return a few minutes later because the sink wa leaking. They left swearing they would never be back (promise?)
When one hotel I worked at decided to make all the rooms non smoking we had a few complaints but most applauded our efforts. One night I had a noise complaint about one of our suites and when I went up to the room to give the warning I found the room full of kids and yep they were sitting in the hot tub smoking. Why????? Dumbasses got charged 250 bucks for that.
We had some guests leave burning candles in room and go down to dinner. Something fell on one of the candles and started a small fire. Yikes.
One night security found two guys in the hotel kitchen making their own grilled cheese sandwiches. What???!!!! Why do people think they can do whatever they want.
One time we had a women try to check in with a credit card and it was declined. Her second card was declined and yet again her third card was declined. The auditor who was trying to check her in had already handed her a keycard so when the woman walked away mad we made another key for the room (which cancels out the first one) Sure enough security found the key laying outside of the room. This woman had actually tried going up to the room anyway.
Speaking of credit cards - we had a 16 year old girl try checking in one night with her dad's card. The clerk got suspicious so after taking down the guest's address and phone number she went in the back and called the dad. He was surprised his daughter was there and said we should check her in to hold her there - because (get this) the dad called the cops and had her arrested. I walked into work that night at 11pm to a lobby full of kids and the cops. What a night that was.
I had a woman at another hotel check in. She asked if we had saved her a really good room considering her husband was a member of the rewards club. I said we had not because the reservation had been made in her name and the rewards number was not on the reservation. Boy did she go crazy. She kept insisting this was not true despite the evidence in front of me. After the initial yelling was over we looked at what rooms were available and I knew that there would be more yelling. The only rooms we had left were near ice machines or elevators. Yep, she went crazy some more. Finally, we found an acceptable room. She and her hubbie go up to the room only to return a few minutes later because the sink wa leaking. They left swearing they would never be back (promise?)
When one hotel I worked at decided to make all the rooms non smoking we had a few complaints but most applauded our efforts. One night I had a noise complaint about one of our suites and when I went up to the room to give the warning I found the room full of kids and yep they were sitting in the hot tub smoking. Why????? Dumbasses got charged 250 bucks for that.
We had some guests leave burning candles in room and go down to dinner. Something fell on one of the candles and started a small fire. Yikes.
) in my room, with the door closed, with a small votive candle burning. It was sitting on a piece of aluminum foil ... which was sitting on one of those cheap pressboard (or possibly pressed cardboard) bedside tables. Woke up the next morning to a puddle of melted wax. 
The thing I was most grateful for? Well, yeah, that nothing had been set on fire ... but even more than that, that my mom hadn't walked in at some point while the candle was still burning ...
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