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Just a few from tonight.
Canada Sucks
...at least, according to this guest.
SC walks in
Me:
"Welcome! How may I help you?"
SC ignores me and instead closely inspects our poster advertising locations "In US and Canada"
Me:
"Er...hello, sir?"
SC: "Locations in Canada?!?! Hah!"
Me: "Yes sir, Canada."
SC: *glares at me* "Then I need your Corporate number!"
Me:
SC: "We just drove all over that damn country and didn't see a single [Our Brand], and we sure as hell needed one!"
Me: "Well, they're mostly out East...we don't have any in BC."
SC: "WELL YOU DAMN WELL NEED TO GET SOME UP THERE! Their rooms are so damn expensive (ed. note: true) and the people up there are MEAN! (ed. note: not so true) We were spending $159 a night to stay in a DUMP"
Me: "Well, true, the lodging is more expensive up there...maybe they'll find someone who'll open up a [Our Brand] franchise someday. Who knows?"
SC: *goes on more Anti-Canadian rant. Sounds sort of like this: http://www.youtube.com/watch?v=iRjurRdep_Q
Okay, a few things. (1) I can't magically open up an [Our Brand] location up there. (2) Even if [Our Brand] had a location in BC, it would still be $159 a night because they base the rates off whatever the local market is. And (3) maybe the people up there wouldn't be so mean if you'd quit bashing their country.
NEED a room NOW!
Had a guest tonight come in with no reservation and throw her ID and CC at me.
SC: "I NEED a room now!"
O...kay. No "I'd like a room, please," or "Do you have any rooms left tonight?" Nope. Just barking orders. Whatevs.
As I'm checking her in,
Me: "Coffee is out here in the morning, checkout is at noon..."
SC: "Oh, I'll be gone before then. I have a job..."
...yes. That's very nice. I have a job, too. Two, actually, one of which I'm performing right now. Aren't we both speshul?
Making a request fail
I'm checking in a reservation. Two beds, smoking. No special requests noted.
SC1: "Do you have anything downstairs?"
Me: "I don't have anything in smoking."
SC1: "Okay, we'll take nonsmoking if it's downstairs."
Me: "Okay. I have this one. There's one parking spot in front of it, a couple more over here *indicates on map*, and a whole bunch around the corner."
SC2: "We have a lot of stuff. We need to park in front of it!"
Me: "...okay, well that's what I have left with two beds downstairs. We're not too busy tonight, though, so that spot should be open right now."
SC1: "Thank you."
Yeah, if you'd told me you needed parking in front of the room back around oh, say, when you booked the room? I could have made sure that was possible. I could have maybe even gotten you into a smoking room. (We have exactly one two-bed smoking room downstairs, and only a handful of two-bed nonsmoking rooms with parking in front...most of them only have one bed.) If you need something that badly, let me know ahead of time! (Hopefully no one else will take up that parking spot while the SCs are out tonight...I don't want to deal with the whining!)
Just not listening.
Me: "Okay, your total is $xx.xx. Would you like to pay cash or credit?"
SC: "If I pay with AARP I get a discount, right."
Me: "Yes, that's already been applied. It's $xx.xx. Cash or credit?"
SC: "Um...do I pay with AARP card? I get a discount with AARP, right? How much if I pay cash?"
Me: "The discount has already been applied. If you pay cash it's $xx.xx. It doesn't matter how you pay, the total is the same. That total is with the discount."
SC: "...but what about my AARP discount?"
Me:
lather, rinse, and repeat a few more times
Then later,
SC: "Do you have WiFi?"
Me: "We do, it's an extra $3 for 24-hours. Would you like to get that?"
SC: "I have to pay for it?"
Me: "Yes."
SC: "But the phone rep said you had WiFi."
Me: "We do. It's an extra $3. Would you like to purchase that?"
SC: "...no WiFi?"
Me: "Only if you pay for it."
SC: "Um...no thanks."
Interruptus SC-us
Just as I'm finishing up with the above guest,
SC2: *pokes head through the doorway and shouts* "YEAH, WHERE'S THE ICE?"
Me: "Right over there, ma'am."
SC2: "OK THANK YOU!"
I was right in the middle of a sentence with another guest. To SC2, next time, shut up and wait your turn in line!
That's all from tonight (so far).
Canada Sucks
...at least, according to this guest.
SC walks in
Me:
"Welcome! How may I help you?"SC ignores me and instead closely inspects our poster advertising locations "In US and Canada"
Me:
"Er...hello, sir?"SC: "Locations in Canada?!?! Hah!"
Me: "Yes sir, Canada."
SC: *glares at me* "Then I need your Corporate number!"
Me:
SC: "We just drove all over that damn country and didn't see a single [Our Brand], and we sure as hell needed one!"
Me: "Well, they're mostly out East...we don't have any in BC."
SC: "WELL YOU DAMN WELL NEED TO GET SOME UP THERE! Their rooms are so damn expensive (ed. note: true) and the people up there are MEAN! (ed. note: not so true) We were spending $159 a night to stay in a DUMP"
Me: "Well, true, the lodging is more expensive up there...maybe they'll find someone who'll open up a [Our Brand] franchise someday. Who knows?"
SC: *goes on more Anti-Canadian rant. Sounds sort of like this: http://www.youtube.com/watch?v=iRjurRdep_Q
Okay, a few things. (1) I can't magically open up an [Our Brand] location up there. (2) Even if [Our Brand] had a location in BC, it would still be $159 a night because they base the rates off whatever the local market is. And (3) maybe the people up there wouldn't be so mean if you'd quit bashing their country.
NEED a room NOW!
Had a guest tonight come in with no reservation and throw her ID and CC at me.
SC: "I NEED a room now!"
O...kay. No "I'd like a room, please," or "Do you have any rooms left tonight?" Nope. Just barking orders. Whatevs.
As I'm checking her in,
Me: "Coffee is out here in the morning, checkout is at noon..."
SC: "Oh, I'll be gone before then. I have a job..."
...yes. That's very nice. I have a job, too. Two, actually, one of which I'm performing right now. Aren't we both speshul?
Making a request fail
I'm checking in a reservation. Two beds, smoking. No special requests noted.
SC1: "Do you have anything downstairs?"
Me: "I don't have anything in smoking."
SC1: "Okay, we'll take nonsmoking if it's downstairs."
Me: "Okay. I have this one. There's one parking spot in front of it, a couple more over here *indicates on map*, and a whole bunch around the corner."
SC2: "We have a lot of stuff. We need to park in front of it!"
Me: "...okay, well that's what I have left with two beds downstairs. We're not too busy tonight, though, so that spot should be open right now."
SC1: "Thank you."
Yeah, if you'd told me you needed parking in front of the room back around oh, say, when you booked the room? I could have made sure that was possible. I could have maybe even gotten you into a smoking room. (We have exactly one two-bed smoking room downstairs, and only a handful of two-bed nonsmoking rooms with parking in front...most of them only have one bed.) If you need something that badly, let me know ahead of time! (Hopefully no one else will take up that parking spot while the SCs are out tonight...I don't want to deal with the whining!)
Just not listening.
Me: "Okay, your total is $xx.xx. Would you like to pay cash or credit?"
SC: "If I pay with AARP I get a discount, right."
Me: "Yes, that's already been applied. It's $xx.xx. Cash or credit?"
SC: "Um...do I pay with AARP card? I get a discount with AARP, right? How much if I pay cash?"
Me: "The discount has already been applied. If you pay cash it's $xx.xx. It doesn't matter how you pay, the total is the same. That total is with the discount."
SC: "...but what about my AARP discount?"
Me:
lather, rinse, and repeat a few more timesThen later,
SC: "Do you have WiFi?"
Me: "We do, it's an extra $3 for 24-hours. Would you like to get that?"
SC: "I have to pay for it?"
Me: "Yes."
SC: "But the phone rep said you had WiFi."
Me: "We do. It's an extra $3. Would you like to purchase that?"
SC: "...no WiFi?"
Me: "Only if you pay for it."
SC: "Um...no thanks."
Interruptus SC-us
Just as I'm finishing up with the above guest,
SC2: *pokes head through the doorway and shouts* "YEAH, WHERE'S THE ICE?"
Me: "Right over there, ma'am."
SC2: "OK THANK YOU!"
I was right in the middle of a sentence with another guest. To SC2, next time, shut up and wait your turn in line!
That's all from tonight (so far).
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