Quoth emax4
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What I meant was, how can it be "too heavy" when they were able to see the item, identify it as being large, grab on to it, and physically lift it from the place it's been resting, and finally place it into their cart? If it's "heavy", that doesn't imply that they cannot lift it. If it's "too heavy", that tells me that they cannot lift or move it from its place to begin with, or that they can lift it but not carry it for a comfortable period of time. (I think I'm just hung up on verbage). So, if a gallon of milk and only a gallon of milk is placed in a single bag, and they claim that it's "too heavy", I would want to ask them how they were able to move it in the first place if it's too heavy for them, and why they didn't bother getting a smaller package, knowing it was too heavy for them. 
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