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When I have customers that knowingly do this, I will take my sweet ass time on their order and let the customers behind them make all the comments. works every time.
"Failure is not an option. It comes bundled with your software."
When I have customers that knowingly do this, I will take my sweet ass time on their order and let the customers behind them make all the comments. works every time.
Thank you! And by the management allowing customers to go through the express line with more than the maximum number of items, they're just shooting themselves in the foot. There's no need to have it fall on the shoulders of the cashier either.
Next time it happens, the management needs to be instructed to remove the sign so it's no longer express or remove that time so it won't count against the cashier when management allows customers to break the rules so that the employee gets penalized. Advise them that they can have either one but not both. Management needs to know that when they allow one customer to get away with it, it hurts the other customers in line, and that's favoritism, not customer service at all.
It's Gary Glitter, a glam rocker from days of yore.
I'm not sure where you are globally, but you might want to review his exploits of the last decade or so... He's not someone most people would want to be compared to!
This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie
He's not someone most people would want to be compared to!
I am aware ^_^ Which is why I simply listed his name and not a wikilink It was more for the glitter part than anything else. (referring to my prior comments - my holiday cards tend to be glittery. As in, "Dammit Eric! I just cleaned this desk!" glittery. )
"For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad") "The difference between an amateur and a master is that the master has failed way more times." - JoCat "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005) Acts of Gord – Read it, Learn it, Love it!
"Our psychic powers only work if the customer has a mind to read." - me
We don't have dedicated express lanes; cashiers just switch back and forth as an FEM tells them to. Which also creates a problem, as I've seen SCs with a cartload of crap dart over to a now-express lane as the cashier is turning on the express light and whine "But it wasn't express when I decided to come here!". Dedicated lanes seem like they would solve that problem, or at least let the cashiers chew them out.
Slayer, at my store you have to get lottery tickets at the customer service desk up front (which also creates some small problems relating to lines the way the counter is laid out--you have lottery addicts taking up all the space meant for money order/loyalty card customers).
Last edited by Dreamstalker; 11-08-2011, 12:39 PM.
"I am quite confident that I do exist."
"Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor
I hated people who would come to the Express line at the wholesale club (8 items or less) with a full cart or flatbed (or multiples of either)-- and like the OP and others, I could not turn them away-- and then, because it takes longer to scan large orders like that, they say something like "I thought this was supposed to be the Express line!"
J2K: "If you'll look at the actual light on the register, you'll see it's 8 items or less."
SC: "Well, I need cigarettes and don't want to write two checks."
J2K: "Even so, if you come to the Express line with a lot more than 8 items, you really can't complain about how long it takes me to scan."
And it was the way I said it-- in a joking, 'you should know better, dear' tone-- that let me get away with saying such things without getting complaints.
PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.
There are only Four Horsemen of the Apocalypse because I choose to walk!
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