Internet Orders

[Delislave]

This is a relatively minor thing I know, but it's just so infuriating because it happens on every shift and slows down a line like you wouldn't believe.


Usually, I'm wandering around the [pizza] store, doing my thing, when the store is suddenly flooded with people all wanting their orders at the same time. During peak time, there is usually at least 6 orders in the 'hotbox,' as well as around 6 in the oven.

I take the first person in line.

"I placed an order online."

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Oh really? That's all you're going to say? I need a name. Number of pizzas? Anything!!


Placing an order online is not a special event. The order isn't delivered to us by a fat man in gold body paint, there is no way to distinguish it from the other orders, internet or otherwise.


That's right, there's other internet orders too! As in; more than one! Other people have access to the website also. In fact, most of our orders are placed online! Yet you all seem to think you're the only ones?


This is especially fun when you're wife/husband/spouse/girlfriend/cat/boyfriend placed the order and you don't know what name they used so the obvious solution is to whip out your phone and call them, holding up the line even more. Here's a suggestion; give me their name! You must surely know it, they trust you to pick up their pizza after all.


And now there's a pizza missing on your internet order.

The one you placed online.

Yourself

No I can't give you a pizza for free to make up for your "missing" pizza. And do you know why? Because we actually haven't messed up your order. You messed up your order. No, we haven't hacked into your order and deleted that pizza. Why the hell would we?



Sidenote: I'm sorry that the local [pizza competition] has closed. I really am, it means double the customers. But that still doesn't mean we have anchoves. Or stuffed crust, or any other offer that [pizza competition] had.

[Slayer]

No mind readers available to hire? lol

Anytime I pick up an order of anything, it's always some variant of "Hi. I placed an order earlier. The name's Slayer."

I do get people like that at work especially with the Christmas items. They're people I see every year but I'm so bad with faces that I just can't remember them haha. Usually someone has to do something epic or else it goes right out my brain.

Quite different when people expect the same thing when you've /never/ interacted with them like in your case. *shudders*

[Racket_Man]

aHHHHHH YES. the wonders of Internet ordering. then throw in delivery into the mix and

let's see:
1. oh its an apt building but NO apt number

2. OH its another apt building (acutally a house chunked up into up to 6 units) with the apt number BUT the apts are NOT labeled on the doors and you FORGOT to tell us which doo to go to

3. OH you used an OLD nonworking phone number and no one is answering the door

4. OH you are ordering from a LARGE business but fail to tell us WHAT the business name is and there is no apparent addresses on the WHOLE BLOCK of businesses. added bonus there are several "places" to go in said business for delivery. now I have to wander around asking various people if they KNOW who ordered the DAMN pizza.

5. OH you order from a business after hours BUT failed to indicate a WAY to either get into said business or CONTACT you in person since you left a number that goes STRAIGHT to voice mail or you use the general main number to the business

6. OH you ordered something and wanted something special for that order but failed to put that special thing somewhere where we can find it.

[Andara Bledin]

I, as a consumer who can think well enough to be considered "smart," love Internet ordering.

I've only had my order messed up once, and before I called to complain, I checked my order (gotta love that email receipt and history page) to determine that, "Oh, hey, I was a chucklenut and screwed up the order, not the pizza place," and saved myself a lot of time and embarrassment.

^-.-^

[KMCA]

I've messed up on internet and phone orders. If I discover this I sigh theatrically and tell the delivery driver I'm an idiot. Then I thank them and use my shame as a dipping sauce.

[Sparky]

This is a relatively minor thing I know, but it's just so infuriating because it happens on every shift and slows down a line like you wouldn't believe.


Usually, I'm wandering around the [pizza] store, doing my thing, when the store is suddenly flooded with people all wanting their orders at the same time. During peak time, there is usually at least 6 orders in the 'hotbox,' as well as around 6 in the oven.

I take the first person in line.

"I placed an order online."

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...

...

...

Devil's advocate here, sorry, but this is almost the kind of thing I would do. Why? Because I don't know if you need to go to a different screen, or to look in a different pile or something. If I don't say anything more, I'm waiting for a response from you.
Of course, not being a total idiot, and realizing I am not the only customer in the world with a computer, I would probably start with "I placed an order online. Name is Sparky."

So maybe these customers are waiting for you to ask something. Name? Phone number? Email address? They don't know what you need.

Of course if they refuse to give you this information and still just say "online" then they're stupid as well as sucky.

[Racket_Man]

aHHHHHH YES. the wonders of Internet ordering. then throw in delivery into the mix and

let's see:

<snip>

sorry for quoting my own reply post but....

7. make sure you are checking the correct boxes when placing an internet order. DO NOT be very baked or impaired when placing an internet order. pay attention to the confirmation e-mail.

place an internet order for DELIVERY. delivery driver gets to your location. person there tells the driver they ordered for CARRYOUT and that the person is already on their way to the store. person at location also SHOULD call other person to tell them to STAY AT THE STORE so the driver can return with said order but does NOT. driver goes back to the store and finds original pickup person has ALREADY left to go back to the house. NOW delivery driver has to go back to location to deliver the order with some angry words to driver on the side and to collect that 13 cent tip. delivery driver now has wasted 30 minutes and missed out on 2 other deliveries.

[Mr Hero]

I love ordering online. I've had the rare messed up order and even rarer it's on my fault. It's just nice to have something in writing without playing the he said/she said bullshit.