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Stuck-up woman gets OWNED
Okay. So you know how some people, you just *know* as soon as they call in and open their mouth, that they are just going to be trouble?
Yeah. This was one of those calls.
Me -
SC - Mrs stuck up snob idiot woman
Me - Thanks for calling [opening spiel], how can I help you?
SC, in a very snotty tone - Yes, I'm calling in for something but I'm afraid it is quite a negative call
Me
- Okay ma'am, how can I assist you today?
SC - Well. I recently joined your health fund, but I'm starting to think I made a terrible mistake!
*silence*
Me - Okay ma'am. What seems to be the problem?
SC - My previous health fund just debited my bank account!
Me - Okay. Well, when you joined us, did you organise with your previous to stop your payments and to cancel your policy prior to joining this fund, or had you asked us to do that on your behalf?
SC - I filled in the form for you to do it, but you have failed to do so, they took money out. I am very dissapointed and feel I am being left with no choice but to cancel my policy with your fund, you are proving to be quite incompetent already. I must say, it seems as though your staff are all nothing more than trainees, my dear
NOTE - at this stage I already know what's happened
Me
- Okay ma'am, I'll just bring up your policy and take a look, one moment please
*I bring up her policy and put her on hold for about 30 seconds while I sit here and eat chocolate and stare out the window, because as soon as I open the policy I can see it right there...*
Me - Thanks for waiting ma'am
SC - Yes, now surely you can see your error there on my policy? Who do I speak to to organise compensation for this? And please ensure it is something with half a brain, no offence love but you don't seem very bright yourself
Me - Well ma'am. I can certainly put you through to a manager afterwards if you like. But I can see here that last week when we spoke with you when you signed up over the phone, we told you very clearly that the process for us to contact your previous fund to cancel your policy with them for takes approximately 3 weeks from the time we receive back that form, and we only received that form you a few days ago. And we had advised you that if you had any payments due to come out with them in the meantime, you would need to contact them yourself to get them stopped. We have it noted here that you said you understood and agreed to this.
SC - Well... I mean... okay. Well, what do I do from here?
Me - You will need to contact your previous fund yourself and request a refund of the amount they debited, it will be up to that fund it they refund you or not. They should receive our request to cancel that policy on your behalf over the next week or two, so again I advise you ask them to request directly with them that they put a stop on any future payments you have scheduled there
SC - Oh, okay then
Me - Now, did you still want to speak to a manager ma'am, or is that all for you today?
SC, her voice now quiet with no snobby undertones at all - Uh, no, no that's all . Um, thanks for your help *CLICK*
Yeah
I have no probs at all with people calling in and querying things, completely A-ok. But when you come in with that kind of snotty attitude from the get go, and you are in the wrong, you better believe that I am going to make sure you feel like the ass-clown that you are
Yeah. This was one of those calls.
Me -
SC - Mrs stuck up snob idiot woman
Me - Thanks for calling [opening spiel], how can I help you?
SC, in a very snotty tone - Yes, I'm calling in for something but I'm afraid it is quite a negative call
Me
- Okay ma'am, how can I assist you today?SC - Well. I recently joined your health fund, but I'm starting to think I made a terrible mistake!
*silence*
Me - Okay ma'am. What seems to be the problem?
SC - My previous health fund just debited my bank account!
Me - Okay. Well, when you joined us, did you organise with your previous to stop your payments and to cancel your policy prior to joining this fund, or had you asked us to do that on your behalf?
SC - I filled in the form for you to do it, but you have failed to do so, they took money out. I am very dissapointed and feel I am being left with no choice but to cancel my policy with your fund, you are proving to be quite incompetent already. I must say, it seems as though your staff are all nothing more than trainees, my dear
NOTE - at this stage I already know what's happened
Me
- Okay ma'am, I'll just bring up your policy and take a look, one moment please*I bring up her policy and put her on hold for about 30 seconds while I sit here and eat chocolate and stare out the window, because as soon as I open the policy I can see it right there...*
Me - Thanks for waiting ma'am
SC - Yes, now surely you can see your error there on my policy? Who do I speak to to organise compensation for this? And please ensure it is something with half a brain, no offence love but you don't seem very bright yourself
Me - Well ma'am. I can certainly put you through to a manager afterwards if you like. But I can see here that last week when we spoke with you when you signed up over the phone, we told you very clearly that the process for us to contact your previous fund to cancel your policy with them for takes approximately 3 weeks from the time we receive back that form, and we only received that form you a few days ago. And we had advised you that if you had any payments due to come out with them in the meantime, you would need to contact them yourself to get them stopped. We have it noted here that you said you understood and agreed to this.
SC - Well... I mean... okay. Well, what do I do from here?
Me - You will need to contact your previous fund yourself and request a refund of the amount they debited, it will be up to that fund it they refund you or not. They should receive our request to cancel that policy on your behalf over the next week or two, so again I advise you ask them to request directly with them that they put a stop on any future payments you have scheduled there
SC - Oh, okay then
Me - Now, did you still want to speak to a manager ma'am, or is that all for you today?
SC, her voice now quiet with no snobby undertones at all - Uh, no, no that's all . Um, thanks for your help *CLICK*
Yeah
I have no probs at all with people calling in and querying things, completely A-ok. But when you come in with that kind of snotty attitude from the get go, and you are in the wrong, you better believe that I am going to make sure you feel like the ass-clown that you are
And quite right, too! When are people going to learn not to be nasty to those who are trying to help them? You attract more bees with honey than with battery acid.
(Disagreeing would get me in trouble!)
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