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I've never been particularly fond of customers who come in with rainchecks, mainly because they take a bit of time to process, but it's part of the job so I'm not that bothered by it.
But some customers just make the process of handling rainchecks difficult, like this one customer did yesterday.
She came to my checkout line with five bags of frozen shrimp and a raincheck that said she could get them for $5.00 each. They were selling for $13.49 but were on special for $10.49 with the store's club card.
So, per the directions all cashiers are given for handling rainchecks, I scanned the item and calculated the difference between the club card price ($10.49) and the raincheck price ($5.00). Then, I hit the store coupon button, typed in $5.00, and scanned the product.
I admit, I'm not the best at doing mental math, so I didn't immediately realize I should have done a store coupon for $5.49. Up to this point, the customer had been fairly quiet, watching what I was doing without a complaint. But the minute she saw that I had only taken $5.00 off, she lost control.
Cue a slew of "Wait, you didn't take enough off!" "You're supposed to take off more!" "It should be $5.49, not $5.00!" She just wouldn't stop, even when I acknowledged that I made a mistake and said I would correct it. I wasn't too bothered by this, because well, she just wanted to make sure she got her products at the right price. But if that was the only problem, then I wouldn't be doing this write-up.
I then tried doing the mental math, multiplying the 49 cents by 5, but my progress was impeded by this lady's continued diatribe, which grew louder and louder by the second.
I really need to concentrate when doing math in my head, and unfortunately, I didn't have a calculator at my disposal. So I was just standing there, working on the multiplication with this lady cawing variants of "You didn't take off enough money!"
There was no way I was going to successfully do the math and have it be accurate, so I just gave up and did a store coupon for 49 cents five times, instead of $2.45 once.
When she finally left, I sighed in relief. How difficult was it for her to hold off on talking so I could correct the price? I realize it was my mistake, but it bugged me that she kept going on about it, even after I acknowledged the error.
But some customers just make the process of handling rainchecks difficult, like this one customer did yesterday.
She came to my checkout line with five bags of frozen shrimp and a raincheck that said she could get them for $5.00 each. They were selling for $13.49 but were on special for $10.49 with the store's club card.
So, per the directions all cashiers are given for handling rainchecks, I scanned the item and calculated the difference between the club card price ($10.49) and the raincheck price ($5.00). Then, I hit the store coupon button, typed in $5.00, and scanned the product.
I admit, I'm not the best at doing mental math, so I didn't immediately realize I should have done a store coupon for $5.49. Up to this point, the customer had been fairly quiet, watching what I was doing without a complaint. But the minute she saw that I had only taken $5.00 off, she lost control.
Cue a slew of "Wait, you didn't take enough off!" "You're supposed to take off more!" "It should be $5.49, not $5.00!" She just wouldn't stop, even when I acknowledged that I made a mistake and said I would correct it. I wasn't too bothered by this, because well, she just wanted to make sure she got her products at the right price. But if that was the only problem, then I wouldn't be doing this write-up.
I then tried doing the mental math, multiplying the 49 cents by 5, but my progress was impeded by this lady's continued diatribe, which grew louder and louder by the second.
I really need to concentrate when doing math in my head, and unfortunately, I didn't have a calculator at my disposal. So I was just standing there, working on the multiplication with this lady cawing variants of "You didn't take off enough money!"
There was no way I was going to successfully do the math and have it be accurate, so I just gave up and did a store coupon for 49 cents five times, instead of $2.45 once.
When she finally left, I sighed in relief. How difficult was it for her to hold off on talking so I could correct the price? I realize it was my mistake, but it bugged me that she kept going on about it, even after I acknowledged the error.
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