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  • #1

    Impossible requests.

    What you requested and signed to on the contract months ago:
    - standard print resolution images
    - to be shrunken and printed with black borders

    What you're emailing me to request a week before this is due:
    - double that print resolution
    - extra 'bleed' area, aka the images are bigger so that the edges can be cropped without any white around them
    - which would require that I add another half inch border of art. around. every. file.

    The likelihood of this happening is approximately zero.

    Sigh.
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  • #2
    Gahhhh. And it wouldn't be so bad if you explained to them that it's much too late to make those changes now and they said "Oh, OK"...that would be more like a brain burp. Somehow, though, I think they'll just get totally sucky and start whining and asking how hard it could possibly be...
    "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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    • #3
      Ah, joy. Now is the moment to deploy the "f*ck-off price", because you have them over a barrel. Either they pay your outrageous "Late Change Fee", in which case you'll do it while gloating over your bank balance, or they they STFU and accept what was originally agreed. And you'll have taught them a lesson, to the benefit of all the rest of us.

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      • #4
        I would argue that a Late Change Fee AND an extension in time (at least by a month) are in order. If they still want it by, say, a week or two from the original date? Add a massive RUSH fee, as well, as doing what they ask sound like it would take up an inordinate amount of time that could be used on other projects where the clients actually have their shite together.
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        • #5
          Time to give the customer the 2-of-3 choice: Fast. Good. Cheap. Pick two. They already want it fast, so their choices now are "good", which means it won't be cheap, or "Cheap", which means it might look like crap. I'd love to hear the follow up on this one.

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          • #6
            Quoth emax4 View Post
            Time to give the customer the 2-of-3 choice: Fast. Good. Cheap. Pick two. They already want it fast, so their choices now are "good", which means it won't be cheap, or "Cheap", which means it might look like crap. I'd love to hear the follow up on this one.
            Oh, I'll definitely be following up on this one.

            This is supposed to be going to print, and I don't know what their arrangements are with the printer, but they may be stuck just printing as-is. I'm not sure I can even offer to do it on time with a huge rush fee if they already have a set printing deadline, because I have finals for the next 2-3 weeks and didn't budget the time to deal with this sort of thing.

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