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Had a customer talk to me today. I'll call him Mister Liquid, for reasons you'll see.
Mr. Liquid said he'd picked up his wife's computer the day before and nothing had been fixed on it and that it had gotten to the point where a manager had stepped in. At that point he paused and I really picked up on that. I can only assume he didn't want to admit to causing a scene. Still it was enough to set my "suspicion radar" turning a bit.
Then Mr. Liquid went on to say that he'd called the corporation, lodged an "official" complaint about us, and that they had told him to bring it back and that we would fix everything free of charge. Completely free you say... Ok now my "suspicion radar" was at maximum scanning. I was going to open the old log anyway to see what happened but after that I really wasn't going to take his word on anything.
The notes the service center had entered in was that ... the unit was too costly to repair, due to the fact that it had liquid damage. Or rather liquid damage to ..."every single component"
(what the fuck did they do, take a bath with it? spill an *entire* drink all over it, several times?)
Anyway, I talked to a tech and he remembered Mr. Liquid and said he'd get the New Manager. (he's no longer new I need to give him a nickname, so I'll call him George). I pulled the physical paperwork knowing George would want to see it anyway, and then went back to doing other work as George and one of the techs reviewed the paperwork and made some calls about it.
Later... A coworker told me that Mr. Liquid had been trying to get it fixed under the manufacturer's warranty - which explains why he kept going on about how the only problem with it was the mouse. Considering how offended he had been the day before... I can only assume he knew he was trying to pull a fast one on us.
I mean... sure the manufacturer's warranty will cover defects but... Completely *soaking* your computer to the point where it's not worth fixing is NOT a defect. Well, not one with the manufacturer at least!
Mr. Liquid said he'd picked up his wife's computer the day before and nothing had been fixed on it and that it had gotten to the point where a manager had stepped in. At that point he paused and I really picked up on that. I can only assume he didn't want to admit to causing a scene. Still it was enough to set my "suspicion radar" turning a bit.
Then Mr. Liquid went on to say that he'd called the corporation, lodged an "official" complaint about us, and that they had told him to bring it back and that we would fix everything free of charge. Completely free you say... Ok now my "suspicion radar" was at maximum scanning. I was going to open the old log anyway to see what happened but after that I really wasn't going to take his word on anything.
The notes the service center had entered in was that ... the unit was too costly to repair, due to the fact that it had liquid damage. Or rather liquid damage to ..."every single component"
(what the fuck did they do, take a bath with it? spill an *entire* drink all over it, several times?)Anyway, I talked to a tech and he remembered Mr. Liquid and said he'd get the New Manager. (he's no longer new I need to give him a nickname, so I'll call him George). I pulled the physical paperwork knowing George would want to see it anyway, and then went back to doing other work as George and one of the techs reviewed the paperwork and made some calls about it.
Later... A coworker told me that Mr. Liquid had been trying to get it fixed under the manufacturer's warranty - which explains why he kept going on about how the only problem with it was the mouse. Considering how offended he had been the day before... I can only assume he knew he was trying to pull a fast one on us.
I mean... sure the manufacturer's warranty will cover defects but... Completely *soaking* your computer to the point where it's not worth fixing is NOT a defect. Well, not one with the manufacturer at least!
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