No receipt, no return

[allynn]

I hate people who do that, I would feel soo embarassed if I brought a receipt from like 5 yrs ago. I feel like why do we even have a 90 day return policy when we just return everything and anything anyways and then corporate bitches and complains that we don't make our numbers, well if you wouldn't let people return crap all the time that's against policy, maybe we would be doing better. I swear they're like dogs with their tail between their legs, trembling with fear that the customer was going to go to another store. Please! You know how many times I've heard a customer say I'm never coming back here, just to see them in again the next day. When I was in returns and I had an iffy situation I'd always call an MOD to get an answer on what I should do and inside I was always hoping so badly that they would tell me to tell the customer no. I have literally no problem telling a customer no, but at my store we're all forced to bend over and take it.

[simplyanother]

Today, I had this older woman (not THAT old, my mothers age, so baby boomer aged), who had a return. It was for cash. I explained the whole "before I can give you your money back, I'll need to enter your ID into the system".

She then shouted at me "THAT'S WHY I HATE SHOPPING AT GLITTER HELL!", in the most evil, bitchy tone possible "but I have to, because there is NO competition!".

I happily pointed out the competition, and told her where it was (30-45 minutes away), and hope to hell she starts shopping there from now on. Or the internet. No need to be such a fucking bitch, over a few bucks.

She kept on complaining, and I said the standard "I realize this, but these aren't my rules, they're corporate, I just have to follow them", she said something about us making it up as we go along.

Bah, if I were making shit up as I go along, then it'd fall on the lazy side of things. Entering ID's is just a PITA.


And holy fuck, I'm going to start smacking check writers. TEN DAYS. TEN DAYS people. TEN TEN TEN! TEN. I don't care if Walmart lets you do it the next day, I don't care, I don't care, I DONT CARE. It will reject your return from the system, and not allow me to process it, unless it's been 10+ days. STILL. Stop yelling at me. Stop it, stop it, stop it. Here's a hint: If a store doesn't give you your check back after you've written it, then there is a good chance that there is a 10 day waiting period. If you get it back, then that means that they electronically debited it already, and well, you probably don't have to wait ten days. Maybe. I don't actually know.

Gah. I know the check rant is just a repeat, but damn, today was teh stoopid.

[Cretin75]

I work at Glitter Hells competition (Do you Sell Fabric hell) and we have the same return policy

They always bitch that they're going to Glitter Hell instead, but then I see them again the following week. MORONS.

We've got our Valentines and spring flowers out now. Ooooooooh the bitching, the bitching haha

[Kristev]

Would you care for some cans of Shopper B Gone?

[simplyanother]

I work at Glitter Hells competition (Do you Sell Fabric hell) and we have the same return policy

They always bitch that they're going to Glitter Hell instead, but then I see them again the following week. MORONS.

We've got our Valentines and spring flowers out now. Ooooooooh the bitching, the bitching haha

Woman yelled at me because we didn't have any fabric. "WHY'D YOU STOP CARRYING IT?!?!", we've NEVER carried it. There used to be a fabric store across the street, in another shopping center.

10+ years ago.

And holy shit, the nearest fabric stores are all... NOT here. They're...what, 35, 40 minutes to the east. I didn't put them there!