Tweet
This is my sixth holiday season working at a games store and it's funny to me that inevitably I deal with the same stupid stuff over and over, year after year...
The dumb questions
Do you sell Leappad/Leapfrog?
Do you sell Laptops?
Can you tell me if there are any non-violent shooting games?
Do you have Super Mario on 360?
Will 3DS games work in a regular DS?
Ok, we made a mistake, get over it.
SC: My son was in here earlier and he paid for a $60 game and you gave him this piece of crap instead!
(He wanted the newest sequel and got the prior game in the series instead...it happens, especially when seasonal employees are involved)
Me: Sorry about that, mistakes happen this time of year. I'll go ahead and get you the right game.
SC: No. I want a refund. Now.
Me: I can certainly do that, but are you sure he doesn't want the game.
Boy: Actually I-
SC: (cuts him off) NO. He doesn't want the game. Just give me my money back. In fact, I think I deserve some compensation for your screw up.
Me: You're getting your money back in full, there's not much else that needs to be done.
SC: That's wrong. First you try to screw my son over, now you're trying to screw me over.
Me: I don't really think we or I have screwed over anyone ma'am.
SC: Well you have...and you need to make it right. I want a $15 gift card.
Boy: But-
SC: Be quiet. (to me) Well?
Me: (to myself: must resist tearing into this stupid lady...) I'll have to get a manager. One moment.
So can you guess how this one ended?
Well the good news is she didn't get a $15 gift card.
The bad news is she got a $10 one instead.
The man of 1000 holds
There's this guy that's been calling constantly for the past little while to see if we have whatever and without fail, he asks us to hold it for him every single time, even if it's an uncommon item or we have limited stock. He usually comes to pick up whatever we're holding, but not always. In general we don't do holds for anyone but we've bent the rules a bit for this guy because he's spent a fair bit of money with us.
There are limits though.
M1000: Hey, do you have [rare PS3 system bundle]?
Me: Yes, we have one left. If you get here quick it's yours. (here it comes...
M1000: Any chance you can hold it for me, I really need this.
(sidenote: He uses the exact same line verbatim, every time)
Me: Unfortunately not. We will hold some items, but this is a hot item right now and we're required to sell them first come, first serve.
M1000: Oh come on, I promise you'll I'll be there within the hour.
(He's done this before and never once made it on time)
SC: I'm sorry sir, we just can't hold this for you. We have a very strict policy on hot items.
M1000: Come on man, I spend a ton of money with you guys, help me out here...
SC: I know you spend a lot here. I see you all the time and we have been more than gracious in seriously bending our holds policy to accommodate you. However, we can't do it this time.
M1000: This is so stupid. Can I speak to a manager please?
Manager got on the phone with him and surprisingly shot him down, saying he's sick and tired of holding stuff for the guy.
Death to gift cards - 2011 edition
Ok Mr. SC, let me answer your questions one at a time:
1) No, I don't know why your Visa gift card doesn't have as much on it as you think it does.
2) No I won't call the number to find out for you.
3) No I won't give you a discount to make up the difference
4) I don't know if you can sue Visa over it, I'm not a lawyer
5) Why are you threatening to never shop here again? Although I certainly wouldn't mind if you followed through, we had absolutely nothing to do with this.
War of the Roses
We had a used copy of Legend of Zelda: Skyward Sword. A customer asked us about it and a CW of mine found the game disc for her, but not the case. We looked everywhere for the case but no luck.
It turned out another customer who was in the store already picked up the case with intent to buy the game.
So this presents an interesting dilemma: Who gets the right to buy the game?
We decided that the customer who had the case should be able to buy the game, since that person didn't have any reason to believe we didn't have it in stock.
Upon hearing this, the first lady blows her top, accusing us of ripping her off and demanding we sell the game to her instead.
We refuse and she continues ranting, a manager gets involved and graciously offers to discount a new one to the used price to placate her, but she's still pissed and raging.
I couldn't tell you why really, a new one at the used price is BETTER than what she wanted originally IMO.
So after blowing her stack for another few minutes, she finally accepts the offer (which I'm actually surprised that my manager didn't withdraw) and leaves.
Moments later, the second customer (who had the case) comes up to buy the game and stuns us by saying this:
"I'm sorry, she gets like that sometimes."
Turns out these two ladies were SISTERS.
Man I'd hate to be at that Christmas Dinner!
The dumb questions
Do you sell Leappad/Leapfrog?
Do you sell Laptops?
Can you tell me if there are any non-violent shooting games?
Do you have Super Mario on 360?
Will 3DS games work in a regular DS?
Ok, we made a mistake, get over it.
SC: My son was in here earlier and he paid for a $60 game and you gave him this piece of crap instead!
(He wanted the newest sequel and got the prior game in the series instead...it happens, especially when seasonal employees are involved)
Me: Sorry about that, mistakes happen this time of year. I'll go ahead and get you the right game.
SC: No. I want a refund. Now.
Me: I can certainly do that, but are you sure he doesn't want the game.
Boy: Actually I-
SC: (cuts him off) NO. He doesn't want the game. Just give me my money back. In fact, I think I deserve some compensation for your screw up.
Me: You're getting your money back in full, there's not much else that needs to be done.
SC: That's wrong. First you try to screw my son over, now you're trying to screw me over.
Me: I don't really think we or I have screwed over anyone ma'am.
SC: Well you have...and you need to make it right. I want a $15 gift card.
Boy: But-
SC: Be quiet. (to me) Well?
Me: (to myself: must resist tearing into this stupid lady...) I'll have to get a manager. One moment.
So can you guess how this one ended?
Well the good news is she didn't get a $15 gift card.
The bad news is she got a $10 one instead.
The man of 1000 holds
There's this guy that's been calling constantly for the past little while to see if we have whatever and without fail, he asks us to hold it for him every single time, even if it's an uncommon item or we have limited stock. He usually comes to pick up whatever we're holding, but not always. In general we don't do holds for anyone but we've bent the rules a bit for this guy because he's spent a fair bit of money with us.
There are limits though.
M1000: Hey, do you have [rare PS3 system bundle]?
Me: Yes, we have one left. If you get here quick it's yours. (here it comes...
M1000: Any chance you can hold it for me, I really need this.
(sidenote: He uses the exact same line verbatim, every time)
Me: Unfortunately not. We will hold some items, but this is a hot item right now and we're required to sell them first come, first serve.
M1000: Oh come on, I promise you'll I'll be there within the hour.
(He's done this before and never once made it on time)
SC: I'm sorry sir, we just can't hold this for you. We have a very strict policy on hot items.
M1000: Come on man, I spend a ton of money with you guys, help me out here...
SC: I know you spend a lot here. I see you all the time and we have been more than gracious in seriously bending our holds policy to accommodate you. However, we can't do it this time.
M1000: This is so stupid. Can I speak to a manager please?
Manager got on the phone with him and surprisingly shot him down, saying he's sick and tired of holding stuff for the guy.
Death to gift cards - 2011 edition
Ok Mr. SC, let me answer your questions one at a time:
1) No, I don't know why your Visa gift card doesn't have as much on it as you think it does.
2) No I won't call the number to find out for you.
3) No I won't give you a discount to make up the difference
4) I don't know if you can sue Visa over it, I'm not a lawyer
5) Why are you threatening to never shop here again? Although I certainly wouldn't mind if you followed through, we had absolutely nothing to do with this.
War of the Roses
We had a used copy of Legend of Zelda: Skyward Sword. A customer asked us about it and a CW of mine found the game disc for her, but not the case. We looked everywhere for the case but no luck.
It turned out another customer who was in the store already picked up the case with intent to buy the game.
So this presents an interesting dilemma: Who gets the right to buy the game?
We decided that the customer who had the case should be able to buy the game, since that person didn't have any reason to believe we didn't have it in stock.
Upon hearing this, the first lady blows her top, accusing us of ripping her off and demanding we sell the game to her instead.
We refuse and she continues ranting, a manager gets involved and graciously offers to discount a new one to the used price to placate her, but she's still pissed and raging.
I couldn't tell you why really, a new one at the used price is BETTER than what she wanted originally IMO.
So after blowing her stack for another few minutes, she finally accepts the offer (which I'm actually surprised that my manager didn't withdraw) and leaves.
Moments later, the second customer (who had the case) comes up to buy the game and stuns us by saying this:
"I'm sorry, she gets like that sometimes."
Turns out these two ladies were SISTERS.
Man I'd hate to be at that Christmas Dinner!
Comment