Free refill on same visit only =/= Refills whenever

[notlovinit]

So I get an SC who comes in with an empty McDs cup and wants a refill of sweet tea, which is behind the counter. I tell her the price.

SC *catbutt face* "Oh, you're charging me?"
Me "Yes..."
SC "I thought refills were free."
Me "Refills are free only on the same visit."*points to sign that says this*
SC "This IS the same visit. I bought this, went home, and now I'm back."
Note: She had even cleaned the cup.

She got a good talking to about how leaving the store does not equal same visit.

[Nemesis44UK]

Ha! The nerve of some people!

[notlovinit]

I know. I love how she didn't even try and lie about having been there the whole time. Wouldn't have worked since the cup was clean and I watched her walk in, but still would have been better than her readily admitting to leaving and still expecting a refill.

[Sheldonrs]

So if she goes to the bathroom in the morning does she think going later in the day is the same "visit" too?

[dalesys]

So if she goes to the bathroom in the morning does she think going later in the day is the same "visit" too?

Yep. She's still full of the same shit.

[Dreamstalker]

Starshmucks used to give refills whenever as long as you had their cup; dad used to 'abuse' this policy (I would always make sure to leave a tip if I was tagging along). He stopped one day after the cup he had been toting around for I-don't-know-how-long finally failed at the seam (luckily he wasn't holding the cup when this happened). The manager at the next store we stopped at gave us a few coupons (unasked-for) and two free drinks right there.

When dad found out they had stopped the 'anytime refill' policy, he was a slight SC about it (didn't claim 'same visit', just was a bit puzzled) but accepted the explanation the first time.

I've walked into DD with my travel mug and only been charged for a refill (50 cents); I didn't even know they had a refill option.

[LillFilly]

At my old movie theater we'd have people bring in their large popcorn bags from eons ago to get them filled again; some would even dig a bag out of the lobby garbage...right where we were watching! It helped that we rotated the color of our bags

[ShinyGreenApple]

some would even dig a bag out of the lobby garbage...right where we were watching!

And we wonder why there are so many diseases and viruses going 'round. Lovely.

[Kristev]

The in-house McDonalds at my Little Shop of Horrors actually put up a sign that declared that if you leave the restaraunt, you don't get refills anymore. They also took the water away because so many consumers would come in and order a water for free, then fill it up with soda. It was disgusting.

Now I've left the in-house McDonalds and then come back and kept getting refills. But I left my stuff at the table, and I only went to the bathroom. The staff there understood that.

[Shalom]

Yep. She's still full of the same shit.

Best followup of the week.