So here I will attempt to list some of the stupid customers that I get probably 3-4 times daily. Now that its Christmas time, its more like 3-4 times hourly. Plant your butt and grab some cookies, here we go:
The illiterate literate.
SC: - swipes debit card in machine-
SC: It just says 'Could not read, Please swipe again'. What am I supposed to do? (Customer almost always wears that 'deer caught in headlights' look)
Me: Um, just swipe your card again.
SC: Oh ok
Like the description above says, this actually happens quite a lot. Far too much in my opinion. Like, these people are able to read words, but are somehow unable to decipher their meaning. To be fair, our debit machine is sorta picky, but really people, how did you finish school?
The Starers.
SC: - walks up to the counter, comes to a stop, and then just stares at our lottery board-
Me: ......Would you like a scratch ticket?
SC: Yeah (gives me the "of course I did idiot" look)
This particular brand of customer is 50% an elderly person, and the rest of the time any random age. I find this to be particularly rude, especially when the person isn't a regular. If I don't say anything, sometimes they will keep standing and staring. I know, I've tried it. All you have to do is say "I would like a scratch ticket", or even belt out "Scratch ticket!" as some others do. Come on people, manners.
The late signers.
SC: - comes up to the counter after a long wait in line-
SC: Hold on one second, I'm just going to sign my scratch tickets.
SC: - proceeds to pull out their own pen and stand there, signing away-
I'm not sure about anyone else, but the lottery rules for Ontario Canada state that a scratch ticket must be signed before I put it in my checking machine. Its the law. However, when you have your own pen, and you know these rules, why on earth are you waiting until you get to my counter to sign all those things? Its just a huge waste of time for everyone. Sign them when you scratch it or even in line!
The ones who must have cold drinks
Me: - filling the pop cooler, which I do the last hour of every night-
SC: - walks up -
SC: Is this one cold?
Me: Yup.
Ok so this one might take a little bit of explaining. I admit I let this bother me a lot more than I should, but let me explain why this bothers me. I bring out a rather large cart filled with pop to fill both of our pop coolers. I put a cold drink in front of every row of drinks I fill, so that if someone comes along, they can get a cold one. Its very unlikely that more than one person will want a drink since its the last hour of the day. However, putting a cold one in the front seriously reduces my productivity and probably makes me go .25 times slower. I do this for you people, so you can have coldness.
However, I get sort of ticked when people bother me every ten minutes with an "is this one cold?" because its sort of like saying to me "are you doing your job properly?" Imagine if your superviser hovered over you and as you were working they would say "are you slacking yet?" every ten minutes.
I fully admit that I may be blowing this way out of proportion though. Years of customer service have made me bitter, hollow man. Tell me if I am justified in getting annoyed at this, I'm not sure if I am.
Thank you for taking the time to listen to my insane ranting. Have yourselves a great day!
The illiterate literate.
SC: - swipes debit card in machine-
SC: It just says 'Could not read, Please swipe again'. What am I supposed to do? (Customer almost always wears that 'deer caught in headlights' look)
Me: Um, just swipe your card again.
SC: Oh ok
Like the description above says, this actually happens quite a lot. Far too much in my opinion. Like, these people are able to read words, but are somehow unable to decipher their meaning. To be fair, our debit machine is sorta picky, but really people, how did you finish school?
The Starers.
SC: - walks up to the counter, comes to a stop, and then just stares at our lottery board-
Me: ......Would you like a scratch ticket?
SC: Yeah (gives me the "of course I did idiot" look)
This particular brand of customer is 50% an elderly person, and the rest of the time any random age. I find this to be particularly rude, especially when the person isn't a regular. If I don't say anything, sometimes they will keep standing and staring. I know, I've tried it. All you have to do is say "I would like a scratch ticket", or even belt out "Scratch ticket!" as some others do. Come on people, manners.
The late signers.
SC: - comes up to the counter after a long wait in line-
SC: Hold on one second, I'm just going to sign my scratch tickets.
SC: - proceeds to pull out their own pen and stand there, signing away-
I'm not sure about anyone else, but the lottery rules for Ontario Canada state that a scratch ticket must be signed before I put it in my checking machine. Its the law. However, when you have your own pen, and you know these rules, why on earth are you waiting until you get to my counter to sign all those things? Its just a huge waste of time for everyone. Sign them when you scratch it or even in line!
The ones who must have cold drinks
Me: - filling the pop cooler, which I do the last hour of every night-
SC: - walks up -
SC: Is this one cold?
Me: Yup.
Ok so this one might take a little bit of explaining. I admit I let this bother me a lot more than I should, but let me explain why this bothers me. I bring out a rather large cart filled with pop to fill both of our pop coolers. I put a cold drink in front of every row of drinks I fill, so that if someone comes along, they can get a cold one. Its very unlikely that more than one person will want a drink since its the last hour of the day. However, putting a cold one in the front seriously reduces my productivity and probably makes me go .25 times slower. I do this for you people, so you can have coldness.
However, I get sort of ticked when people bother me every ten minutes with an "is this one cold?" because its sort of like saying to me "are you doing your job properly?" Imagine if your superviser hovered over you and as you were working they would say "are you slacking yet?" every ten minutes.
I fully admit that I may be blowing this way out of proportion though. Years of customer service have made me bitter, hollow man. Tell me if I am justified in getting annoyed at this, I'm not sure if I am.
Thank you for taking the time to listen to my insane ranting. Have yourselves a great day!
Comment