This SC couple made me SNAP.

[XCashier]

C: You shut your mouth you old coot. You're rude, and the cashier is right. From what I heard, I wouldn't want you to come back either. So leave. You're holding up the line.
SCH: *Says nothing and leaves with his wife.*

W00T! Good Customer,

We need more Good Customers to stand up to the bullies in the world.

People like this, when called out on their behavior, reveal themselves to be cowards.

Yes, they are. They're looking for a fight they can easily win, to make themselves look like big shots. When things don't go their way, they crawl back under their bridge and lick their "wounds" for a while, then go looking for another fight they can easily win. They never learn.

[Lace Neil Singer]

Yeah; that kind of person will only pick a fight with a cashier, wait staff etc; ie, someone who is unable to call them on their shit and tell them to fuck off.

[Blade]

(little bit of language)

*I continue to scan and SCH kept rambling about how bad the service is here and how incompitent the CW's are.

Well, at least YOU did everything right so there's no way they could get you in trouble if they had the balls to try to complain about you... 8-\


This reminded me of working Christmas last year- most people were pretty nice.... most.
(Side note: man they seemed a lot crabbier this year, I think people are just a lot more worn down in general.)

I was ringing up one woman who stepped off to the side for a minute to pick up one more last-minute item, right next to the register; there wasn't a line, and I was still scanning her items, so it wasn't an issue.

As I was standing there, clearly taking items from the counter, scanning them, and bagging them, a guy came up and did the classic "catbuttface/ drop everything on the counter/ rudely shove it at me" move I just love.

"I'm sorry sir, I'm still ringing up this lady here, but if you'd like to step right over there (point to completely open register directly across from me and just right behind him), that gentleman will be able to help you right away." (Sometimes it creeps ME out how .... customer servicy I get when they're pissin' me off.. ~grin~ )

He GLARES at me for a minute, and I tell him that if he prefers he can certainly stay there and I'll help him, as soon as I finish ringing up the lady whose items I'm in the middle of scanning.

He snatches up his stuff, manages to stomp the whole 3 steps over to the other, empty register, still glaring and muttering, then stomps out the door, giving me the evil eye and muttering slightly louder. The customer I was just finishing up with turns to me, shocked, and asks "did you hear what he said?"

Yeah, apparently because I wouldn't drop everything I was doing, cancel out the entire order I was in the middle of and have to re-do it, and rudely forced him to get help at a register that had no other people at it, he had to throw a stompy hissy fit and snarled "fuckin' bitch!" at me on the way out.

The part that made it almost funny was how shocked the other customers were that I *wasn't* shocked. Aww, you guys never worked retail, did you? So cute! ;-)


When I run across people just THAT completely unnecessarily and just.. bizarrely unpleasant and nasty, all I can think is either how lonely they must be or how horrible the lives of anyone who lives with them must be. Then I just feel bad for 'em.

(I may be working retail and dealing with people like YOU, but when I go home? MY day gets better.)

[XCashier]

The customer I was just finishing up with turns to me, shocked, and asks "did you hear what he said?"

...The part that made it almost funny was how shocked the other customers were that I *wasn't* shocked. Aww, you guys never worked retail, did you? So cute! ;-)

Well, it's true. Generally nice people who have never worked in customer service are frequently shocked at how nasty SCs can be, because they themselves would never behave that way.

When I was working at the Drug Store From Hell at 19, and would tell my parents about the SCs I had to deal with, they couldn't believe it. They didn't think I was lying, per se, they just couldn't wrap their heads around the fact that some people really are that vicious to customer service workers. They would never behave that way towards anybody, so it never really occured to them that someone else would. I'm guessing the nice customer you were working with is much the same way.

[BeenThereDoneThat]

Good for you and for Cool Customer!! I can see why that couple is together...

[AccountingDrone]

What a stupid little asswipe! He expects you to ABANDON your register to carry his shit to his car as if you're his dainty little servant? With an attitude like his, I wouldn't accept less than $300 for having to deal with his grumbling in the parking lot AND facing a write-up from the managers for leaving my register without authorization.

In my job(pushing carts, etc.), doing carry-outs is also part of my daily tasks, but I've never had a customer who acted like that to me. Frankly, they're all so grateful for the extra help from me that they wouldn't want to push their luck as well! But this guy, it seems like if he talked down to me like that in a carry-out, I'd take his crap and drop-kick it across the parking lot!

Hell now that I am full time crutches/part time wheelchair I still feel guilty about asking someone to push a cart or haul groceries for me ... I tend to now leave shopping for mrDrone unless my roomie can go along

[MoonCat]

"Allow me to introduce my neighbor... this is A Sniveling Little Rat-faced Git."
"I noticed the slight look of anxiety across your face just then. But I'm quite used to it... that's the trouble of having a surname like Git. We did think of having it changed to Watson or something but A Sniveling Little Rat-faced Watson is just as bad, eh?"
"Yes, yes, I suppose so."
"Oh let me introduce my wife. Darling! Oh, what was it?"
"Uh, Stokes... John Stokes."
"Ah! John Stokes, this is my wife, Dreary Fat Boring Old."
"How do you do."
"How do you do."

Monty Python FTW

[tropicsgoddess]

So glad your manager and that cool customer backed you up against that asshat. I still don't get how scan guns not working equates to incompetence and laziness.

[EricKei]

Well, at least YOU did everything right so there's no way they could get you in trouble if they had the balls to try to complain about you... 8-\

That really depends upon either the managers at store level, or the spinelessness quotient of Corporate. The latter, in particular, tends to "believe" anything a customer says just to get the custys out of their hair.

[Barracuda]

One of the worst things about working any type of customer service jobs is the utter ASSHOLES who think they know the "proper" way to do our jobs, and try to "correct" us, even if they don't know what the hell they're talking about. Then, of course, you're somehow lazy or stupid or incompetent---because you don't do it the way they think you're supposed to. Instead, you do it the way you KNOW you're supposed to. People like that are incredibly tiresome, to say the least. DON'T TELL ME HOW TO DO MY JOB UNLESS YOU'RE MY SUPERVISOR OR TRAINER. GOT IT?!

[gerund]

The part that made it almost funny was how shocked the other customers were that I *wasn't* shocked. Aww, you guys never worked retail, did you? So cute! ;-)

I've become somewhat friendly with the local service station where I get my weekly fill-up. I know what they are going through with the other customers as the oil companies here in Australia are changing the fuel prices more often than I change my underwear ... and that is changed daily.

They got something trivial wrong and I was standing there during a cashier lull talking to the manager of the shop and she said something to the effect that she appreciated that I didn't go off at them over the mistake and that most customers would be really disgruntled.

I said "Hey! I used to work behind a counter. I would only complain if you deliberately got something wrong, not an accident like this."

She smiled at me, and the smile was the "We are going to be good friends now" smile.

I smiled back and because there were other customers walking in said "See you next week" and walked out.

I like brightening their day just a little.

[Lace Neil Singer]

I find that sometimes when an SC is being obnoxious in a toddlery way (stamping feet, whinging, etc), I am actually trying not to laugh in their face cuz it's just so amusing to see a grown man or woman behaving like a two year old who's mother told them they can't have sweets.

Last year, when the snow hit, I was living in a small village and couldn't get to work. I went to the local Texaco to buy a few essentials; smokes, chocolate and Heinz soup. While I was there, this woman threw a full on toddler tantrum cuz she'd loaded up her trolley with every bottle of milk in the store... and cuz deliveries couldn't get into the village, the staff were rationing the milk to two bottles per customer. She stamped her feet, yelled loudly and ended by fake crying; you know, the "Where are the tears?" crying that very small children do when thwarted. I was just laughing my head off, as were two other customers, and the SC ended her tantrum by storming out the shop swearing never to return. XD

Don't these people ever stop to think just how ridiculous they look when they go on like that over minor issues?

[BowserKoopa1]

So he thinks you are lazy and incompetent because the guns aren't working? You explained to him that they were broken, and he was basically being an ass because he had to lift something that was a little heavy (I've seen small elderly women with skinny arms lift up things heavier than a 12 pack of soda btw). I feel your pain, because I just posted a story about how a belt on 1 of our lanes broke, so we could not take any big orders. Most people understood, but in the short 20 minutes I was on that register I had 2 people get upset because they didn't understand this concept and wanted to hand their stuff to me. When I stood my ground and politely told them sorry I could not, they stalked away mad.
As for you standing up to the customer, good for you I you. I would've told the guy the exact same thing. I'm surprised his wife didn't intervene, but she probably gets off on seeing her husband put people like you down.

[XCashier]

While I was there, this woman threw a full on toddler tantrum cuz she'd loaded up her trolley with every bottle of milk in the store... and cuz deliveries couldn't get into the village, the staff were rationing the milk to two bottles per customer. She stamped her feet, yelled loudly and ended by fake crying; you know, the "Where are the tears?" crying that very small children do when thwarted. I was just laughing my head off, as were two other customers,

Did the customer notice that her performance wasn't getting the reviews she wanted?

the SC ended her tantrum by storming out the shop swearing never to return. XD

"Can we get that in writing?"
"You said that last time you were in!"
"Okay, see you next week!"

I'm sure there are loads more responses for this idiot.

Don't these people ever stop to think just how ridiculous they look when they go on like that over minor issues?

Of course not; if they did, this site would be a lot smaller.

[EricKei]

I'm sure there are loads more responses for this idiot.

"Well, you won't be needing your ration of milk, then..."