Dear Ebay Moron

[starsinthesky]

Dear Moron who I suspect is 12 since you use text lingo to conduct business,

No you can't get a refund because we didn't ship an item over the holiday weekend because we already shipped it today. The item clearly lists that I item ships 1 *business* day, not 1 day, after payment. Today was that day, not Sunday, not Monday. Had I put your precious video game in the mailbox as you requested on Sunday it still wouldn't have moved until today because no one was there Sunday and Monday. And I don't put items in the mailbox over the weekend, call me crazy but a box full of mail unattended for that long doesn't seem kosher to me.


What's that? You don't need it now because your nephew is already traveling? Do you mean to tell me that you thought it was free overnight weekend holiday shipping? If you needed it that bad you should have gone to the store and bought it. Nothing was shipping that weekend. Not UPS and not USPS.

I do invite you to try and dispute this....won't work as shipping within time frame on the auction isn't disputable. And I really hope that you drag this out long after the return policy ends. And...uh no, before you ask I won't be paying your return shipping costs.

[BeenThereDoneThat]

I really don't know how some people get through life not knowing that weekends (for the most part) and national holidays are generally not considered BUSINESS days...and when it comes to shipping, I'm sure every adult has had things shipped to them before and perhaps even shipped things themselves. They should KNOW what days their local postal carrier works, at the very least, and FedEx and UPS and the like are pretty straightforward around the globe. I know, I'm asking too much of our SCs....

[Irving Patrick Freleigh]

And just think, this moron can kill your ability to sell or get sales because he can leave you negative feedback and you can't.

Hurts, doesn't it?

[Pixilated]

And just think, this moron can kill your ability to sell or get sales because he can leave you negative feedback and you can't.

Hurts, doesn't it?

That's still standard at eBay, is it?

I've bought from there but am extremely hesitant to try to sell anything (I don't have a homebased business, so it would just be odds and sods here and there) because of what seems to be their "kill the seller" mentality.

[Thatgirl71]

I used to sell alot on ebay and made pretty good extra money UNTIL ebay began siding more and more with the buyers. I had excellent rating too, but I just couldn't stand the ignorant buyers anymore, if I wanted to deal with SC's I could do that at work, with real life face to face interaction every day. I couldn't deal with it online anymore so I gave it up.
SC's always manage to ruin a good thing.

[mhkohne]

That's still standard at eBay, is it?

I've bought from there but am extremely hesitant to try to sell anything (I don't have a homebased business, so it would just be odds and sods here and there) because of what seems to be their "kill the seller" mentality.

Yea, I haven't had any problems yet with the new policy, but I haven't been selling that much either. I know why they did it (SC sellers that refused to do stuff like leave feedback, until you left them positive feedback), but I think cutting off the offending sellers or not letting either party see the feedback until both left feedback would have been a better solution. The present system is just too easy to abuse.

[Dreamstalker]

I really don't know how some people get through life not knowing that weekends (for the most part) and national holidays are generally not considered BUSINESS days.

Amazon somehow fails to take weekends or legal holidays into account when it comes to third-party sellers. Any ship date later than two days (not business days, total days) from the sell date is considered as a "late shipment" on seller metrics.

Case in point: I sold something on December 30th. The item had a li-ion battery so I had to drain it and isolate the battery contacts from the item itself before shipping (which took a day). Amazon says I should have shipped on...the 1st. Which was a Sunday. Monday the 2nd was a legal holiday so even though the package was ready it wouldn't have gone out anyway. On the 3rd (the first day it could have entered the mail system), the shipment was "late".

[BeenThereDoneThat]

Amazon somehow fails to take weekends or legal holidays into account when it comes to third-party sellers. Any ship date later than two days (not business days, total days) from the sell date is considered as a "late shipment" on seller metrics.

Gah. That sucks. I haven't done much online selling at all, but I'll definitely keep that in mind...

[Nemesis44UK]

(SC sellers that refused to do stuff like leave feedback, until you left them positive feedback)

I finally did this for one SC (the SC who finally drove me off ebay) who wouldn't leave feedback until I did, and as soon as I posted it, she lodged a complaint with ebay and said her item was broken. This was two weeks after she had received the item.

Ebay then wanted my side of the story and without so much as a "by your leave" refund her and I get bad feedback.

[Irving Patrick Freleigh]

Yea, I haven't had any problems yet with the new policy, but I haven't been selling that much either. I know why they did it (SC sellers that refused to do stuff like leave feedback, until you left them positive feedback)

And this would've been a problem of ebay's own making.

They made a sudden decision to start shutting down accounts of sellers who'd had a few recent negatives, without really disclosing the criteria that would get an account shut down.

So people would go to sell things, find their account was suspended for bad feedback, and then ask ebay's customer service for help. And one of the things the reps were suggesting is giving the buyer negative feedback in return, and then trying for mutual feedback withdrawal. As long as the negative came off the record, the seller could probably start selling again.

Given that, waiting for the buyer to leave feedback before leaving yours isn't a sucky thing to do. It's self-preservation. Especially if you sell in low volumes and can't easily bury one or two negatives.

Just one of the several clusterfucks that went on there while I was actively selling.

[Dreamstalker]

Gah. That sucks. I haven't done much online selling at all, but I'll definitely keep that in mind...

One trick I've learned is to mark it as Shipped in their system on Day 2 after the sale (all they do is notify the buyer) and then just ship as soon as feasible. You need to confirm shipment to actually get paid (which I think is a strange way to do it).

The seller metrics don't really seem to matter if you're a smalltime seller, I just find the red "Shipment Is Late" notices on the orders page very annoying and condescending.