I was (luckily) just a witness to this.
Coworker was on the till next to mine when her receipt printer jammed so she ran off to get a manager (for some reason managers have to authorise a reprint of receipts).
The manager came over and unjammed the printer and then tried to reprint the receipt but for some reason it just wouldn't reprint, so she told the customer she was going to have to refund out the transaction and put it through again.
SC: "The whole time I've been stood here no one has told me what is going on."
This is a fair point; my coworker hadn't told her what was happening - I don't know why as she normally does.
Manager: "Oh I'm ever so sorry [explains the problem]. I'm very sorry about that madam, I didn't realise you hadn't been told about the problem."
SC: "No one said a thing, I didn't know what was happening. [whinge whinge]."
Manager: "I'm very sorry about that. I wasn't aware that you'd not been told what the problem was."
SC: "[Whinge whinge]. No one thanked me for waiting [whinge whinge]."
Manager: "I'm very sorry for the inconvenience, madam. This has all gone through fine now. Sorry for the delay."
SC then just walked off without saying anything.
Now, I get that SC was annoyed at not being told what was going on but she expressed that annoyance and my manager apologised LOADS yet she still kept moaning - I'm not sure what she expected to gain by that?!!
Coworker was on the till next to mine when her receipt printer jammed so she ran off to get a manager (for some reason managers have to authorise a reprint of receipts).
The manager came over and unjammed the printer and then tried to reprint the receipt but for some reason it just wouldn't reprint, so she told the customer she was going to have to refund out the transaction and put it through again.
SC: "The whole time I've been stood here no one has told me what is going on."
This is a fair point; my coworker hadn't told her what was happening - I don't know why as she normally does.
Manager: "Oh I'm ever so sorry [explains the problem]. I'm very sorry about that madam, I didn't realise you hadn't been told about the problem."
SC: "No one said a thing, I didn't know what was happening. [whinge whinge]."
Manager: "I'm very sorry about that. I wasn't aware that you'd not been told what the problem was."
SC: "[Whinge whinge]. No one thanked me for waiting [whinge whinge]."
Manager: "I'm very sorry for the inconvenience, madam. This has all gone through fine now. Sorry for the delay."
SC then just walked off without saying anything.
Now, I get that SC was annoyed at not being told what was going on but she expressed that annoyance and my manager apologised LOADS yet she still kept moaning - I'm not sure what she expected to gain by that?!!
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