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I am pretty sure I had a scam attempt today, have to change some info as not to get in trouble but here is the gist of it. Item is unable to download latest firmware..according to customer. No problem, I explain that they can take it in to the nearest smurfsandponies.com store and get a replacement, or our tech guys can look at it.
Customer claims that this issue can not be fixed, and local stores are out of stock. Ok..my system showing plenty of stock, but not allowed to argue with the customer on this..so I offer to ship them a return label, so they can return the item and get a new one. Here is the conversation that followed.
SC - "Can they ship me one first, so I can make sure it works..then I ship the other one back?"
M - "I am sorry, but we have to receive the first item before we can ship out a new one."
SC - "I really want to make sure the other one works before I give up this one, I mean this one works ok, just can't update it."
M - "The only way I can do that is contact our support guys, and have them come out look at your device, and then they can either replace or repair it."
SC - "I am a tech teacher, this is not something that can be fixed, I would need a new item."
M - "I understand that sir, they would be able to assess that, and would be able to supply a new one for the old one." (Which is true, though it would not be instatanious, they would have to make sure the other does not work, and get another, but at least the person could try it out before giving up his old one).
SC - "But they are out of stock in nearby stores..can't they just ship me one, and me send in the old one?"
M - "Sir..I've given you your options. I can mail out a label so you can return the one you have, and us send you a new one. You can go into any store and have them look at it/replace it..or you can have the techs come out..assess it..and get you a new one to try before you give up the old one." ((Yes I was verifying this, was not just talking out of my behind))
SC - "Is there anybody there that can ship out one instead?"
M - "I will be happy to get you a supervisor, but they will give you the same options." ((Since you know, I was talking to them to figure out what we could do in the first place)).
SC - "I am not very happy right now, other people have gotten smurfsandponies.com to send them a new item before they returned the old item. I am not sure why some are getting more help then others." ((Maybe because you are full of it? Well..maybe spineless STORE managers might cave, but really..you want to keep the old, get a new..and maybe never ever return the first one?..and most likely they took the tech visit option to do this)) *click*
Yeah..sure we are just going to ship out a expensive item on your pinky swear that you will send us back the old one? Something smells of spam..I mean scam.
Customer claims that this issue can not be fixed, and local stores are out of stock. Ok..my system showing plenty of stock, but not allowed to argue with the customer on this..so I offer to ship them a return label, so they can return the item and get a new one. Here is the conversation that followed.
SC - "Can they ship me one first, so I can make sure it works..then I ship the other one back?"
M - "I am sorry, but we have to receive the first item before we can ship out a new one."
SC - "I really want to make sure the other one works before I give up this one, I mean this one works ok, just can't update it."
M - "The only way I can do that is contact our support guys, and have them come out look at your device, and then they can either replace or repair it."
SC - "I am a tech teacher, this is not something that can be fixed, I would need a new item."
M - "I understand that sir, they would be able to assess that, and would be able to supply a new one for the old one." (Which is true, though it would not be instatanious, they would have to make sure the other does not work, and get another, but at least the person could try it out before giving up his old one).
SC - "But they are out of stock in nearby stores..can't they just ship me one, and me send in the old one?"
M - "Sir..I've given you your options. I can mail out a label so you can return the one you have, and us send you a new one. You can go into any store and have them look at it/replace it..or you can have the techs come out..assess it..and get you a new one to try before you give up the old one." ((Yes I was verifying this, was not just talking out of my behind))
SC - "Is there anybody there that can ship out one instead?"
M - "I will be happy to get you a supervisor, but they will give you the same options." ((Since you know, I was talking to them to figure out what we could do in the first place)).
SC - "I am not very happy right now, other people have gotten smurfsandponies.com to send them a new item before they returned the old item. I am not sure why some are getting more help then others." ((Maybe because you are full of it? Well..maybe spineless STORE managers might cave, but really..you want to keep the old, get a new..and maybe never ever return the first one?..and most likely they took the tech visit option to do this)) *click*
Yeah..sure we are just going to ship out a expensive item on your pinky swear that you will send us back the old one? Something smells of spam..I mean scam.
. I would have placed an order for him faster then he could have said "um wait a minute" if he wanted. 
something tells me he would not like that idea.
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