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I'm not sure if I should put this here or in sightings, since it was at my work, but I didn't directly deal with it. Although the SC did try to drag me into at one point.
So first this "lady" comes in with a receipt for 20 dollars worth of food and talks to manager J. Her story changed three times. First, she paid and she didn't get ANY of her food. Then she got some of it, but not all of it. Finally, her story was that she didn't order that much food, but that we charged her for it. Also, all her food was gross, but she ate it anyway and didn't bring any back.
She screams at J for a long time about this. I don't know all of what was said. J agrees to give her a refund for part of it, as that is what the lady said she wanted. The lady says, "You don't want me boyfriend to have to come in here!" and J replies, "Ma'am, I'm doing your refund." and the lady says, "Oh." and then leaves.
The boyfriend then storms in without the lady and screams at J. I again didn't hear the whole thing, but I know he threatened to call the FTC and the BBB on us if we didn't refund the ENTIRE transaction. J says she will call the store manager and ask, because none of us are allowed to do a refund that high without approval. The store manager says ok to do the refund.
During the time that she is calling, I went up front not knowing what was going on. I didn't look at him or anything. I was just grabbing something I needed, but I heard him ask me if I was going to get off my ass and do his refund. I pretended not to hear him and walked away. Then I went to the back and watched the cameras to see what happened next.
J goes up and starts to say, "Ok, I called the store manager and -", but the guy interrupts her and says he doesn't want to hear her bullshit and to just do her job and give him a refund. J says, "Sir, I'm trying to tell you that is what I'm going to do." He again says, "I don't want to hear your bullshit!!! Do I have to call the cops?" She gives up trying to talk to him and just starts doing the refund and during this he tells her that he is going to call our 1800 number to complain regardless of whether or not we give him a refund, but he's not leaving without a refund.
I'm still not sure what he thought the cops were going to do. It was a civil matter. They won't even come out for a civil matter. The only criminal act going on was the dirorderly conduct the guy was exhibiting. We actually could have called the cops on HIM and he's the one that would have been charged, not us. But whatever. The company I work for is spineless and caves to everything.
So first this "lady" comes in with a receipt for 20 dollars worth of food and talks to manager J. Her story changed three times. First, she paid and she didn't get ANY of her food. Then she got some of it, but not all of it. Finally, her story was that she didn't order that much food, but that we charged her for it. Also, all her food was gross, but she ate it anyway and didn't bring any back.
She screams at J for a long time about this. I don't know all of what was said. J agrees to give her a refund for part of it, as that is what the lady said she wanted. The lady says, "You don't want me boyfriend to have to come in here!" and J replies, "Ma'am, I'm doing your refund." and the lady says, "Oh." and then leaves.
The boyfriend then storms in without the lady and screams at J. I again didn't hear the whole thing, but I know he threatened to call the FTC and the BBB on us if we didn't refund the ENTIRE transaction. J says she will call the store manager and ask, because none of us are allowed to do a refund that high without approval. The store manager says ok to do the refund.
During the time that she is calling, I went up front not knowing what was going on. I didn't look at him or anything. I was just grabbing something I needed, but I heard him ask me if I was going to get off my ass and do his refund. I pretended not to hear him and walked away. Then I went to the back and watched the cameras to see what happened next.
J goes up and starts to say, "Ok, I called the store manager and -", but the guy interrupts her and says he doesn't want to hear her bullshit and to just do her job and give him a refund. J says, "Sir, I'm trying to tell you that is what I'm going to do." He again says, "I don't want to hear your bullshit!!! Do I have to call the cops?" She gives up trying to talk to him and just starts doing the refund and during this he tells her that he is going to call our 1800 number to complain regardless of whether or not we give him a refund, but he's not leaving without a refund.
I'm still not sure what he thought the cops were going to do. It was a civil matter. They won't even come out for a civil matter. The only criminal act going on was the dirorderly conduct the guy was exhibiting. We actually could have called the cops on HIM and he's the one that would have been charged, not us. But whatever. The company I work for is spineless and caves to everything.
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