Tweet
I don't know what it is about some places, they just seem like SC magnets, one of these places is a chicken fast food chain (lets call it FFC for short 
) that I work at.
Even the trashiest people (many of whom don't have jobs themselves), seem to think they are better than anyone who works at FFC and treat us accordingly. Little things they do get me a little annoyed, but I deal with it (like asking for extra salt on their chips after I've packed them and changing orders after I got everything). But one thing I cannot stand is rudeness.
We get people who complain that they had to wait to be served when they could clearly see that there was a long line and proceeded to get into the long line.
For my first Sucky Customer story on this site, I'll use one I feel best describes the treatment we get on a regular basis by the customers. The time I got beaten with a toasted sweet chilli wrap.
See, there's this family in my town that everyone knows are trashy and rude and just plain terrible. Lets call them, the Smiths. Anyway, I didn't know about the Smiths and one day while on front counter, one of them came up to me and ordered a sweet chilli wrap, she paid and I gave it to her. I thought that was the end of that customer, so I forgot about her and started serving the next one.
A couple of customers later she rudely pushed infront of a lady who'd been waiting and demanded a new wrap because, apparently, she had asked for one without tomato. The wrap had been more than 8/10ths eaten but I gave her the benefit of the doubt (ie. did what she wanted to get rid of her) and got her a new wrap. Again, I thought it would be the last I was of her.
Oh, how wrong I was... a few customers later she, again, pushed in and claimed that her order was wrong! How dare I not somehow magically know that she wanted the wrap toasted, she roared while waving a mostly-eaten wrap in my face. I offered to toast the wrap in her hand, but oh no, she needed a whole other one for the inconvenience (at this point I was wondering where all this food was going, 'cos those wraps were big. I decided not to argue with her because I smelt trouble if I didn't comply with her-highnesses wishes. I remembered that she wanted it without tomato, so I made a toasted sweet chilli wrap no tomato and gave it to the trashy bottomless pit who was complaining about the service to anyone who would listen (aka. the customer). After copping an earfull from the next customer about how she had to wait, I got on with my serving, again convinced that that would be the last I'd see of the crazy twister lady.
How could I have been so neive??!? She came back a few minutes later, swinging a half eaten twister around (flicking lettuce EVERYWHERE) and screeching "there ain't no f*#(ing tomaaa'ta in this f$#%ing wrap!". Ahhh how classy my customers are...
I explained to her that she had asked for no tomato, to which she replyed (with a voice like a skwarky bird) "nah, ah (I?) F$%#ing didn't you F#$%ing..." at this point I tuned out, occationally nodding to pretend I was listening. When I heard a break in her ranting I smiled and said cheerily "I'm sorry about that, I just go and get the manager", cue one of the few awesome managers at my store getting an earfull over some tomato. My manager then took me to the staff area and told me about the Smiths, I informed her about the woman's apparent wrap-fetish and my manager said "Look, it's just easier to give them what they want, untill security come, they're actually banned from not only (insert name of mall here) but also all of the FFC's in the area, but we can't refuse them service or they'll get violent".
Oh, great! Just what I needed! Some crazy chick who has a thing for wraps and somehow got banned from all the shops in the mall.
Anyway, I kept serving customers and she kept coming up and getting more wraps (because they either had tomato or didn't have tomato). I was beginning to worry about the issue of where the wraps were actually going because if she was eating them then she is gonna have some massive health problems.
After a while she stopped (hallelujah) and things quietened down, so I went on my break. No sooner was I ten steps out the door I was accosted by crazy wrap lady who, with a miraculusly uneaten toasted sweet chilli wrap. She yelled "Ah. Said. No. Tomato." wacking me on the head with the wrap with each word. I (understandibly) saw red. "Right!" I said in a low, angry, gonna-muder-somone-in-a-second, voice "No more wraps for you!". I started walking back to the store and as I went passed her I may have called her a b$#%^
. She yelled at me and grabbed my arm "Do ya know who ah am?" (Trailer trash). I then heard the best sound in the world, "let go of my employee" my boss said from behind us "this is harrasment and I've called security (about time), you're not welcome here please leave the premises immediantly".
Well she moved like her a#$% was on fire, followed by about 5 people (all her "cuz's" apparently) who got off a nearby table and shouted obscenities at us on the way out. Hazzah, the mystery of the missing wraps was solved and the evil wrap-beast when back to the pit from which it came and I got extra (paid) break-time for the trauma.
She still calls us up and comes in from time to time saying that a sweet chilli toasted wrap was ommited from a meal her sister/mother/cousin/whoever ordered and she wanted to pick it up for them. We know it's her 'cos it's always the same thing, a sweet chilli wrap toasted, no tomato.
End of massive post! Sorry about the long read
I enjoy writing and I got carried away. 
~Maddy
) that I work at.Even the trashiest people (many of whom don't have jobs themselves), seem to think they are better than anyone who works at FFC and treat us accordingly. Little things they do get me a little annoyed, but I deal with it (like asking for extra salt on their chips after I've packed them and changing orders after I got everything). But one thing I cannot stand is rudeness.
We get people who complain that they had to wait to be served when they could clearly see that there was a long line and proceeded to get into the long line.
For my first Sucky Customer story on this site, I'll use one I feel best describes the treatment we get on a regular basis by the customers. The time I got beaten with a toasted sweet chilli wrap.
See, there's this family in my town that everyone knows are trashy and rude and just plain terrible. Lets call them, the Smiths. Anyway, I didn't know about the Smiths and one day while on front counter, one of them came up to me and ordered a sweet chilli wrap, she paid and I gave it to her. I thought that was the end of that customer, so I forgot about her and started serving the next one.
A couple of customers later she rudely pushed infront of a lady who'd been waiting and demanded a new wrap because, apparently, she had asked for one without tomato. The wrap had been more than 8/10ths eaten but I gave her the benefit of the doubt (ie. did what she wanted to get rid of her) and got her a new wrap. Again, I thought it would be the last I was of her.
Oh, how wrong I was... a few customers later she, again, pushed in and claimed that her order was wrong! How dare I not somehow magically know that she wanted the wrap toasted, she roared while waving a mostly-eaten wrap in my face. I offered to toast the wrap in her hand, but oh no, she needed a whole other one for the inconvenience (at this point I was wondering where all this food was going, 'cos those wraps were big. I decided not to argue with her because I smelt trouble if I didn't comply with her-highnesses wishes. I remembered that she wanted it without tomato, so I made a toasted sweet chilli wrap no tomato and gave it to the trashy bottomless pit who was complaining about the service to anyone who would listen (aka. the customer). After copping an earfull from the next customer about how she had to wait, I got on with my serving, again convinced that that would be the last I'd see of the crazy twister lady.
How could I have been so neive??!? She came back a few minutes later, swinging a half eaten twister around (flicking lettuce EVERYWHERE) and screeching "there ain't no f*#(ing tomaaa'ta in this f$#%ing wrap!". Ahhh how classy my customers are...
I explained to her that she had asked for no tomato, to which she replyed (with a voice like a skwarky bird) "nah, ah (I?) F$%#ing didn't you F#$%ing..." at this point I tuned out, occationally nodding to pretend I was listening. When I heard a break in her ranting I smiled and said cheerily "I'm sorry about that, I just go and get the manager", cue one of the few awesome managers at my store getting an earfull over some tomato. My manager then took me to the staff area and told me about the Smiths, I informed her about the woman's apparent wrap-fetish and my manager said "Look, it's just easier to give them what they want, untill security come, they're actually banned from not only (insert name of mall here) but also all of the FFC's in the area, but we can't refuse them service or they'll get violent".
Oh, great! Just what I needed! Some crazy chick who has a thing for wraps and somehow got banned from all the shops in the mall.
Anyway, I kept serving customers and she kept coming up and getting more wraps (because they either had tomato or didn't have tomato). I was beginning to worry about the issue of where the wraps were actually going because if she was eating them then she is gonna have some massive health problems.
After a while she stopped (hallelujah) and things quietened down, so I went on my break. No sooner was I ten steps out the door I was accosted by crazy wrap lady who, with a miraculusly uneaten toasted sweet chilli wrap. She yelled "Ah. Said. No. Tomato." wacking me on the head with the wrap with each word. I (understandibly) saw red. "Right!" I said in a low, angry, gonna-muder-somone-in-a-second, voice "No more wraps for you!". I started walking back to the store and as I went passed her I may have called her a b$#%^
. She yelled at me and grabbed my arm "Do ya know who ah am?" (Trailer trash). I then heard the best sound in the world, "let go of my employee" my boss said from behind us "this is harrasment and I've called security (about time), you're not welcome here please leave the premises immediantly".Well she moved like her a#$% was on fire, followed by about 5 people (all her "cuz's" apparently) who got off a nearby table and shouted obscenities at us on the way out. Hazzah, the mystery of the missing wraps was solved and the evil wrap-beast when back to the pit from which it came and I got extra (paid) break-time for the trauma.
She still calls us up and comes in from time to time saying that a sweet chilli toasted wrap was ommited from a meal her sister/mother/cousin/whoever ordered and she wanted to pick it up for them. We know it's her 'cos it's always the same thing, a sweet chilli wrap toasted, no tomato.
End of massive post! Sorry about the long read
I enjoy writing and I got carried away. ~Maddy
took him so long to call security?! He knew that she and her brood were in the store, and up to their usual crap. Why the hell didn't he call security the moment they showed up? I don't care how much they bought, no amount of money is worth that aggrivation.
Comment