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Today, we had a customer blow up at two different associates and a manager accusing us of knowingly selling him a Region 2 (UK and Europe) Doctor Who Bluray boxed that wouldn't play on his Bluray unit. My particular store is located in the US, ergo we normally sell Region 1 titles. He proceeded to claim that we would be shut down for selling such products. The associate who initially encountered him noticed that he kept pointing to a number 2 in a white box on the side of the box saying that was the Region 2 symbol. He does this again for a manager and then one of my coworkers. After he's gone, I decide to go and inspect the product just in case, as we've gotten Region 2 players and game consoles by mistake in the past.
My inspection turns up several things.
1. The 2 in a white box is the corporate logo for "2 entertain" which distributes product for the BBC.
2. The box art clearly indicates "as seen on BBC America" on the front and the fine print on the back says "distributed in America by...".
3. The front and back of the box do not show the UK or European age ratings like the UK release does.
This led me to the following conclusion-- the dummy didn't read his player's operating manual or he'd realize that every so often you need to update the bloody firmware.
As a Whovian myself, I can only sigh.
My inspection turns up several things.
1. The 2 in a white box is the corporate logo for "2 entertain" which distributes product for the BBC.
2. The box art clearly indicates "as seen on BBC America" on the front and the fine print on the back says "distributed in America by...".
3. The front and back of the box do not show the UK or European age ratings like the UK release does.
This led me to the following conclusion-- the dummy didn't read his player's operating manual or he'd realize that every so often you need to update the bloody firmware.
As a Whovian myself, I can only sigh.
You'd think he could just ASK about it, but that would make sense...
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