I have been involved in Customer Service (call center) in one field or another for going on 16 years, and for the most part I actually love my job.
I may bitch about the pissly-poor management, but I do love the job itself and enjoy speaking to sane and rational people.
Sometimes however you get the person who is so stupid, you have to question your entire faith in humanity.
I have had once such call today.
Me: Thank you for calling YYY Travel, how can I help you?
Moron: Yes, I need a room for the AAA hotel for tomorrow
Me: No problem, one second please
Me: (after pulling the information on the screen): Ok, I see we have a room with a king bed, and the rate is XXX (don't recall the exact rate)
Moron: No you don't understand, I am best friends with the general manager
Me: Ok.... and?
(on a side note, I freaking hate the 'name-droppers' with an absolute passion)
Moron: Well he promised me that I can stay any time, even if you're sold out for only $25 a night
(now this was a 5 star hotel he was calling for)
Me: I'm sorry sir, I don't control the rates. I only quote what's on the screen
(now he's sounding like Randy on 'American Idol'. Every other word is either 'dude' or 'bro')
Moron: Nah nah dude, you're screen is wrong, bro.
(I don't tell people how to do their jobs, and hate it when some ass tells me how to do mine)
Me: Well, there's nothing I can do. You may want to call the general manager and have him book the room, since I don't have the rate you are asking for
Moron: Ok what's his name?
Me: Who's name?
Moron: The manager, bro. What's his name?
Me: I thought you said you guys were best friends
Moron: Oh.... ok (click)
I may bitch about the pissly-poor management, but I do love the job itself and enjoy speaking to sane and rational people.
Sometimes however you get the person who is so stupid, you have to question your entire faith in humanity.
I have had once such call today.
Me: Thank you for calling YYY Travel, how can I help you?
Moron: Yes, I need a room for the AAA hotel for tomorrow
Me: No problem, one second please
Me: (after pulling the information on the screen): Ok, I see we have a room with a king bed, and the rate is XXX (don't recall the exact rate)
Moron: No you don't understand, I am best friends with the general manager
Me: Ok.... and?
(on a side note, I freaking hate the 'name-droppers' with an absolute passion)
Moron: Well he promised me that I can stay any time, even if you're sold out for only $25 a night
(now this was a 5 star hotel he was calling for)
Me: I'm sorry sir, I don't control the rates. I only quote what's on the screen
(now he's sounding like Randy on 'American Idol'. Every other word is either 'dude' or 'bro')
Moron: Nah nah dude, you're screen is wrong, bro.
(I don't tell people how to do their jobs, and hate it when some ass tells me how to do mine)
Me: Well, there's nothing I can do. You may want to call the general manager and have him book the room, since I don't have the rate you are asking for
Moron: Ok what's his name?
Me: Who's name?
Moron: The manager, bro. What's his name?
Me: I thought you said you guys were best friends
Moron: Oh.... ok (click)
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