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So, another Amazon story. YAY.
A couple of weeks ago, I listed a palm pilot of my husband's for super cheap on the Zon. So cheap, he was rather ticked at me for what I got, since it has a custom Rhino case on it that sells for the price I sold it for. Alone. Oops.
Anyways, so the customer promptly emails me afterwards all YAY THANK YOU FOR THE LOW PRICE, and I'm just cringing on the inside about this already.
Two days later I get a nice notice of "REFUND REQUESTED" and the buyer's comment on it is "dead, dead, DEAD!"
I kid you not.
So, I promptly ask whats broken about it, as it was literally being used up until we shipped it. Buyer claims the battery is completely dead, and that upon arrival, it worked for 15 minutes, then died. And now she can't charge it at all, the dock doesn't work.
I respectfully replied that with the custom case, she needs to plug it in directly, as it blocks it from charging on the dock. Otherwise, take off the case, and plug in to dock. Whoopsie-doodle, right?
She says nope, not working.
I say please take off the case, and just try it straight in the dock. Maybe the cord was damaged somehow. <shrugs> She tries. It supposedly fails.
She's fairly calm, thankfully, but constantly hammering home that
"the battery is dead, it has a faulty battery."
"you should've tested the battery, it doesn't hold a charge"
"its dead, dead. DEAD. i charged it and its not working"
Eventually, we're flummoxed. It worked PERFECTLY up until it made it into her hands. She states she will be mailing it back immediately, she wants her refund.
Now, mailing it back costs around $10. I then offer to purchase a new battery for her off Ebay. I figure why the heck no, its $5, free shipping, and will make her happy, save her on spending the $10 to mail it back, right?
Wrong. She flat out turns down the offer, claiming "obviously something is seriously wrong" with it, and that it won't even turn on for her now. We are deeply concerned, I mean, wtf happened to it in the three days of getting to her?!
Well, it finally gets back to me. Hubby makes sure everything's there, the serials match, and I send her the refund, and tell her I'm very sorry that its not working, that we're not sure what happened. She says she's just going to get a different one, that we should've tested it, blah blah. Okay, fine.
Now to test the darn thing and see what happened, right?
It turned on immediately.
And has stayed on.
For two hours.
And still hasn't died.
Dead battery, riiiiiiiight.....
A couple of weeks ago, I listed a palm pilot of my husband's for super cheap on the Zon. So cheap, he was rather ticked at me for what I got, since it has a custom Rhino case on it that sells for the price I sold it for. Alone. Oops.
Anyways, so the customer promptly emails me afterwards all YAY THANK YOU FOR THE LOW PRICE, and I'm just cringing on the inside about this already.
Two days later I get a nice notice of "REFUND REQUESTED" and the buyer's comment on it is "dead, dead, DEAD!"
I kid you not.
So, I promptly ask whats broken about it, as it was literally being used up until we shipped it. Buyer claims the battery is completely dead, and that upon arrival, it worked for 15 minutes, then died. And now she can't charge it at all, the dock doesn't work.
I respectfully replied that with the custom case, she needs to plug it in directly, as it blocks it from charging on the dock. Otherwise, take off the case, and plug in to dock. Whoopsie-doodle, right?
She says nope, not working.
I say please take off the case, and just try it straight in the dock. Maybe the cord was damaged somehow. <shrugs> She tries. It supposedly fails.
She's fairly calm, thankfully, but constantly hammering home that
"the battery is dead, it has a faulty battery."
"you should've tested the battery, it doesn't hold a charge"
"its dead, dead. DEAD. i charged it and its not working"
Eventually, we're flummoxed. It worked PERFECTLY up until it made it into her hands. She states she will be mailing it back immediately, she wants her refund.
Now, mailing it back costs around $10. I then offer to purchase a new battery for her off Ebay. I figure why the heck no, its $5, free shipping, and will make her happy, save her on spending the $10 to mail it back, right?
Wrong. She flat out turns down the offer, claiming "obviously something is seriously wrong" with it, and that it won't even turn on for her now. We are deeply concerned, I mean, wtf happened to it in the three days of getting to her?!
Well, it finally gets back to me. Hubby makes sure everything's there, the serials match, and I send her the refund, and tell her I'm very sorry that its not working, that we're not sure what happened. She says she's just going to get a different one, that we should've tested it, blah blah. Okay, fine.
Now to test the darn thing and see what happened, right?
It turned on immediately.
And has stayed on.
For two hours.
And still hasn't died.
Dead battery, riiiiiiiight.....
lol
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