Had a guest come to the front desk this morning.
G: Is there supposed to be a microwave in my room? ###?
Me: Nope, that's not on my list.
G: Well, isn't it supposed to have one? I am paying full price. (Note: He was in a smoking room with two double beds, Microwaves and fridges come with King beds)
Me: Actually, we charge for microwaves and fridges.
G: How much?
Me: $5 each.
G: *grumbles* (leaves)
Me: (Under my breath) We're the (my hotel) not the Hampton Inn.
10 minutes later.
G: I want to extend my stay.
Me: Ok.
G: (displays coupon book) and I wasn't given this discount last night.
Me: That's because you have to have the coupon to get it.
(I make the necessary changes, and print a new Reg Card for him to sign, per my hotel's policy)
G: (Checking the reg card notices the *previous nights* rate) Can't you change that.
Me: Nope, you actually have to have the coupon to get that rate for each night.
G: So, what if I were to stay a week.
Me: We actually have weekly rates, (gives rates) but we charge the full rate up front, and we do not give a refund.
G: Well, I'm only staying tonight.
Me: Ok
And yes, this was the SAME guest both times.
SC
G: Is there supposed to be a microwave in my room? ###?
Me: Nope, that's not on my list.
G: Well, isn't it supposed to have one? I am paying full price. (Note: He was in a smoking room with two double beds, Microwaves and fridges come with King beds)
Me: Actually, we charge for microwaves and fridges.
G: How much?
Me: $5 each.
G: *grumbles* (leaves)
Me: (Under my breath) We're the (my hotel) not the Hampton Inn.
10 minutes later.
G: I want to extend my stay.
Me: Ok.
G: (displays coupon book) and I wasn't given this discount last night.
Me: That's because you have to have the coupon to get it.
(I make the necessary changes, and print a new Reg Card for him to sign, per my hotel's policy)
G: (Checking the reg card notices the *previous nights* rate) Can't you change that.
Me: Nope, you actually have to have the coupon to get that rate for each night.
G: So, what if I were to stay a week.
Me: We actually have weekly rates, (gives rates) but we charge the full rate up front, and we do not give a refund.
G: Well, I'm only staying tonight.
Me: Ok
And yes, this was the SAME guest both times.
SC
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