I had a woman yesterday who had our store coupon, it is good for a % off ONE SINGLE ITEM it says that loud and clear 3 times on the coupon.
She wanted the % off her entire order (our managers have to override that) so after explaining the policy and her gettnig all nasty about "how petty I was being" I told her I could get a manager and she could talk to them about it as it wasn't my policy but our stores.
The manager wouldn't allow it of course and she brought up that last time she was in she had basically thrown a hissy fit and they had made a "one time exception" so why wouldn't we make that exception again today.
The manager was like "yes, they said one time exception, as in you can have the discount that ONE time, not every single time"
then she tells us she is putting back all but one item and we say "okay" and she stops for a couple of seconds, realises we are not going to beg her to buy her other items and then of course says she will take them....
THEN she says she is never shopping at our store again and the manager still doesn't bend
then she says "I live in X place" and we don't even get your mailer coupons and the manager says "Im not sure what that has to do with the use of this coupon?" and she goes on his huge rant about how far away this place is (20 minutes drive from our store) and how could we expect to come ALL THE WAY OUT HERE but lets it slip she works at the hospital 4 blocks from our store....
she stood there for over twenty minutes trying every sucky trick in the book, she told us both we were going to be fired, she was going to complain about how rude we had been, how she was NEVER shopping here again, how she made a speical trip (she was in her hospital scrubs) how they had made an exception before, how she wouldn't buy the item, we were giving her TERRRIBLE service, how she could and would go to the competition down the road, how she would tell ALL of her friends and family how we had treated her
the best part was this was over and 80 cent discount, that's what the discount would have been if the manager allowed it
he told me afterwards if she hadn't attacked us personally he would have okay'd it but he won't reward a nasty attitude like that
AND she was buying a shower radio for a birthday gift..... a crappy $15 shower radio and batteries for it GREEEEAT gift there
I wanted to hug him for not giving in, she turned nasty the second she realised she wasn't getting her way and got worse and worse. Usually our store will cave but this time the manager didn't. I was so happy about that!
She wanted the % off her entire order (our managers have to override that) so after explaining the policy and her gettnig all nasty about "how petty I was being" I told her I could get a manager and she could talk to them about it as it wasn't my policy but our stores.
The manager wouldn't allow it of course and she brought up that last time she was in she had basically thrown a hissy fit and they had made a "one time exception" so why wouldn't we make that exception again today.
The manager was like "yes, they said one time exception, as in you can have the discount that ONE time, not every single time"
then she tells us she is putting back all but one item and we say "okay" and she stops for a couple of seconds, realises we are not going to beg her to buy her other items and then of course says she will take them....
THEN she says she is never shopping at our store again and the manager still doesn't bend
then she says "I live in X place" and we don't even get your mailer coupons and the manager says "Im not sure what that has to do with the use of this coupon?" and she goes on his huge rant about how far away this place is (20 minutes drive from our store) and how could we expect to come ALL THE WAY OUT HERE but lets it slip she works at the hospital 4 blocks from our store....
she stood there for over twenty minutes trying every sucky trick in the book, she told us both we were going to be fired, she was going to complain about how rude we had been, how she was NEVER shopping here again, how she made a speical trip (she was in her hospital scrubs) how they had made an exception before, how she wouldn't buy the item, we were giving her TERRRIBLE service, how she could and would go to the competition down the road, how she would tell ALL of her friends and family how we had treated her
the best part was this was over and 80 cent discount, that's what the discount would have been if the manager allowed it
he told me afterwards if she hadn't attacked us personally he would have okay'd it but he won't reward a nasty attitude like that
AND she was buying a shower radio for a birthday gift..... a crappy $15 shower radio and batteries for it GREEEEAT gift there
I wanted to hug him for not giving in, she turned nasty the second she realised she wasn't getting her way and got worse and worse. Usually our store will cave but this time the manager didn't. I was so happy about that!
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