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I'll call him JerkFace cos I personally took a dislike to this man
JF came in to get his computer fixed. I tried to explain what it would cost but he kept getting upset about the prices and decided he just wanted a "diagnostic" which would only verify if his computer had hardware problems or not. and from what i saw - and another tech surmised - it was most likely software.
he kept trying to push that he had a warranty on the hard drive but... that doesn't mean diddly squat. I mean sure i've seen keith authorize warranties on hds that we replaced so he's not wrong about that but... it doesn't mean crap for this cos it might not be the hard drive anyway. it's probably software. but the diag will find out.
And by getting upset I mean... he started sniping at me and just being rude.
Me: (trying to confirm he wanted the diag)
JF: Well whatever you say.
Same as when he actually had to pay for it.
Me: (trying to complete the sale... not sure why he was just staring at me...) Um... ok do you want to pay in cash or credit?
JF: (snide) well with whatever you want me to pay with!
i know i'm not conveying it well but he started talking to me as if i was the dummy, and that it was such an inconvienence to have me try to even work on his issue. and that i was forcing him in everything so he started acting like it was my job to tell him which answers to pick, even what form of currency to pay with. Jerk face.
the final straw came when he found out it wasn't going to be fixed while he waited.
JF: What do you mean it will take x amount of days??????? You made me pay for this and you're not going to fix it right away? I didn't KNOW this when I paid for the service. I don't know when I'll be sent back to <country whatever>*!!!
Yes. it's all my fault for not understanding he somehow thought that he could come in to our repair department less than 4 hours before closing, with a computer... and somehow we'd fix it while he waited. And ... o yes he did comment during the sale part that he was in a hurry and had to be back to work by 6. what i didn't realize was that he meant he wanted it FIXED by then, not just entered into the system.
He was less arrogant when he found out he'd get a refund at the service desk. but still... I DID try to explain things to him first but he kept getting snippy and didn't want to hear what I was trying to explain.
jerk face
* country - i honesty don't remember which one except for the first letter. it doesn't matter for the story anyway except that i was somehow suppose to know that he was a foreigner who might have to leave the country at the drop of a hat.
as if i'm somehow suppose to magically know his citizenship status or employment requirements just because of his ethnicity?
JF came in to get his computer fixed. I tried to explain what it would cost but he kept getting upset about the prices and decided he just wanted a "diagnostic" which would only verify if his computer had hardware problems or not. and from what i saw - and another tech surmised - it was most likely software.
he kept trying to push that he had a warranty on the hard drive but... that doesn't mean diddly squat. I mean sure i've seen keith authorize warranties on hds that we replaced so he's not wrong about that but... it doesn't mean crap for this cos it might not be the hard drive anyway. it's probably software. but the diag will find out.
And by getting upset I mean... he started sniping at me and just being rude.
Me: (trying to confirm he wanted the diag)
JF: Well whatever you say.
Same as when he actually had to pay for it.
Me: (trying to complete the sale... not sure why he was just staring at me...) Um... ok do you want to pay in cash or credit?
JF: (snide) well with whatever you want me to pay with!
i know i'm not conveying it well but he started talking to me as if i was the dummy, and that it was such an inconvienence to have me try to even work on his issue. and that i was forcing him in everything so he started acting like it was my job to tell him which answers to pick, even what form of currency to pay with. Jerk face.
the final straw came when he found out it wasn't going to be fixed while he waited.
JF: What do you mean it will take x amount of days??????? You made me pay for this and you're not going to fix it right away? I didn't KNOW this when I paid for the service. I don't know when I'll be sent back to <country whatever>*!!!
Yes. it's all my fault for not understanding he somehow thought that he could come in to our repair department less than 4 hours before closing, with a computer... and somehow we'd fix it while he waited. And ... o yes he did comment during the sale part that he was in a hurry and had to be back to work by 6. what i didn't realize was that he meant he wanted it FIXED by then, not just entered into the system.
He was less arrogant when he found out he'd get a refund at the service desk. but still... I DID try to explain things to him first but he kept getting snippy and didn't want to hear what I was trying to explain.
jerk face
* country - i honesty don't remember which one except for the first letter. it doesn't matter for the story anyway except that i was somehow suppose to know that he was a foreigner who might have to leave the country at the drop of a hat.
as if i'm somehow suppose to magically know his citizenship status or employment requirements just because of his ethnicity?
i don't know if they will but I'll sure laugh.
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