I will not double coupons because you are an Ex-treme couponist

[Evil Cashier 411]

Here in America's Wetlands, we offer the best Southern Hospitality to visitors. However, that does not mean we will allow you to use the coupon more than once in a local grocery store. Here is a good example of what happened today.

I was having a good day because my manager said that I aced the mystery shopper with 100% customer satisfaction. Everything was going smoothly until 30 minutes before I clocked out. An SC and her child came to my register and this is how it went,

Me: friendly,but exhausted cashier
SC: Coupon B*tch
CW: Coworker

SC: I have a question.
Me: What may I help you with?
SC: Does your store double coupons?

Me: No mam, we do not.
SC: Why not?
Me: It's our stores policy. We need to send the right amount of coupons back to the manufacturer to recieve credit.
SC: I'm from the North and they always let me double my coupons. Can you make an exception.
Me: No mam I cannot break the polocy.
SC: Really. Where does it say that you cannot double coupons?

*Ok, she's getting in my nerves now*

Me: It says on our stores website at www.xxxxxxx/xxxxx/xxx. com under coupons tab and scroll down to the policy statement.
SC:

* I can tell that she definetly didn't expect that answer *

SC: No it does not say that. I shopped at *another store with the same name but different company* And on their statement it said its allowed.

Me: Mam you're from the north right?
SC: yes,
Me: There store was under the name of Y company. Am I correct?
SC: Yes, but what does that have to do with all this?
Me: Our store is located here in the south, but we are associated with X company, not Y. Both companies have different policies on coupons. We only follow regulations for the X company.

SC: This is ridiculous.
Me* At this point I'm sick of her tamtrum and want to leave* Would you like to talk with the manager? Here let me page him.

SC: No, No that won't be necessary, I'll just pay for my stuff and leave,
Me: Alright

*the rest of the transaction went smoothly, However, she spent a lot of time looking through her coupons to see if she could trick me into taking them.

Me: I can't take this coupon because this is the exact replica of the same coupon that you handed to me a minute ago.

SC: No It's not the same one.
Me: yes it is. Here let me show you the coupon that you gave me a minute ago.

*shows coupon*

SC: How would you know whether it was used?
Me: Because my register won't allow it and it's printed on your reciept.

SC:

After she pays. she leaves with a huff.

Me: You have a wonderful day mam.

*I told my CW about the SC, She laughed and said.*

CW: So much for EXtreme couponist. *Then she told me that I need a beer and thats exactly what I got after my shift

[Mr Hero]

Sounds like she was trying to invoke the "Ain't No Rule" trope. I bet your store has no rule about sending in my giraffe to do my shopping for me. Must be allowed then.

[Rainman]

NICE! total pwnage of a SC! I love how you just totally shut her down every time she tried to get lippy or pull a fast one.

[MoonCat]

I think it's pretty ironic that so many people ask, "where does it say that?" when most of them DON'T READ SIGNS OR WRITTEN RULES anyway!!

[CallCenterGirl]

I love it! Don't you just love that entitlement minded attitude? Bet that beer tasted good.

[tropicsgoddess]

Nice work on owning that coupon bitch! You definitely deserve a round of drinks for that!

[bainsidhe]

Good grief that woman was confrontational. I once had the following conversation at WalMart of all places. Where, I might add, grocery prices were much lower than another local store that doubled coupons.

Customer: Do you double coupons?
Me: No ma'am, we do not.
Customer: Why not?
Me: Errr...because we already offer low prices?
Customer: That's too bad, your store would get a lot more sales if you doubled coupons.
Me: Except we don't get reimbursed by the manufacturer for doubled coupons, so the store would be losing money.
Customer: .....Oh.

[XCashier]

I think it's pretty ironic that so many people ask, "where does it say that?" when most of them DON'T READ SIGNS OR WRITTEN RULES anyway!!

^^^ THIS! And even when you do show them, they'll scoff, "who reads the fine print anyway?!" Hey SC, just because you're too stupid to read it doesn't mean it doesn't apply!

Your coworker was right, you needed -- and deserved -- that beer. Or ten!

[Slayer]

Geez, most of those would have been valid questions if she hadn't started with asking for favors and being argumentative. That will not get you anywhere pleasant.

[Food Lady]

Me: Except we don't get reimbursed by the manufacturer for doubled coupons, so the store would be losing money. Customer: .....Oh.

Niiiiice.

[Jay 2K Winger]

When I worked at the wholesale club, I tended to wait for the customer to hand over all coupons they were planning to use, and then went through them first before scanning any of them. There were a few reasons for this.

Once I start scanning coupons, it means I've started the payment process, and then the register won't let us remove merchandise without a manager's key. And if I were to come across a coupon that was invalid (i.e. expired or otherwise unusable for whatever reason), and the customer wanted to take that item off their order... you can see what I mean.

So, sorting through coupons first let me find the expired coupons, the duplicates (we could only take one <store> coupon and one manufacturer's coupon per item per order), and the other invalids. The expired ones I threw out, the others I gave back to the customer. It prevented a lot of problems most of the time.

[Evil Cashier 411]

^^^ THIS! And even when you do show them, they'll scoff, "who reads the fine print anyway?!" Hey SC, just because you're too stupid to read it doesn't mean it doesn't apply!

Your coworker was right, you needed -- and deserved -- that beer. Or ten!

Too many illeterate customers

[pltkcelestial18]

The store I work at used to double and triple coupons but they don't anymore. Stopped probably about 6 months ago. I've had customers come through and ask about it but really don't gripe much about it. I did have a customer come in yesterday though and she had coupons loaded on her card and also handed me some coupons that were duplicates. We can only allow one coupon per item. Doesn't matter if it's manufacturer or store coupon....just one....period. She had a coupon loaded on her card for advil and then two physical coupons for advil and I had to hand her back the two. She complained and moaned about how we used to do that (not as long as I can remember. The system lets us know why we can't use a coupon and will tell us if they've already used one for that item). She then went on about how other stores stacked coupons. A supervisor was on the next register over filling the change so I asked him and he confirmed what I had been telling her so she finally went quiet.

[mosspack1]

There are 4 (used to be 6 til 2 got bought out) different grocery stores with multiple locations all over my area and none have ever stacked coupons. Make that 5 if you count Wally World. The one or two times I have watched one of those coupon shows they were getting "stuff", not food. One person did manage to wipe out the stores entire stock of a certain energy bar while smirking and saying the other customers should have gotten there before her if they wanted any.

[Dreamstalker]

My store will double some coupons and not others, and I have yet to get an answer as to what's doubled when and why (it helps me to know so I can fend off the "that one doubled why won't this one?" rants). I always ask for any coupons at the start of the order (once the payment process is started I need a manager key to void anything), it's amazing how often that gets blown off and then a sheaf of paper is produced at the end.

Cue Suck X-Treme(tm) if any of them are expired; I have also caught SCs trying to sneak in different brands/sizes/products. If SM is there he will back me up on refusing them, A just tells me to force them through (I asked SM about expired/mismatched coupons and was told that we cannot accept them OR override the register to do so unless SM--and no other manager--personally does so).