I was reading some older post and got reminded of an incident a few years ago when I lived in OK City.
Me: Co-owner of an One Hour/Studio photo shop
Eric: Co-owner of same
SC: you know who
Well as in the character descriptions we owned an one hour photo shop, and we could do some custom items that other retailers couldn't so it wasn't so bad for us. On this one occation me trying to help a customer turned wrong. So here is the story.
Lady came into the shop and asked about making copies of some photos. I told her that she had a couple of options. 1: use the EVIL KODAK PICTURE MAKER (no real emphasis on that just in my head) or 2: I could make negitives and prints.
Me: The picture maker will be around $600 or if you want I can do it and have them ready for you tomorrow for about $450. Its up to you.
SC: OH, I can save $150!!!! Sure go ahead and I'll be back tomorrow and get them.
Me: Thanks and see you then.
Now really I make more doing them, kodak's paper and ribbon is nuts expensive at that time, mine would be mainly labor. I stay till about 9pm that night working on her photos and there were a lot, but got it done.
Next afternoon:
When I see lady come in:
Me: Hey got everything ready for you.
SC: Ok.
Me: Your total is $490.
SC: That isn't what you said yesterday!
Me: Yes ma'am it is 450+Tax is 490.
SC: No it isn't!! I'm not paying that.
Me: Well that is your choice but I'm not giving you the work that I did unless you pay me.
SC: I want to see the.....wait for it........MANAGER!!!!
Me: Ok
Turns to the back where Eric is and ask "hey, who is the Manager today?" His reply is "I think it's your turn." "Ok"
Me: I'm the manager how can help you.
SC: I want your boss smartass!!!
Me: Ok. Eric could you come up here.
Eric: Can I help you ma'am?
SC: He's being rude and untruthful.
Eric: No Ma'am he told you yesterday that it would be 450 and that is what it is.
SC: I'M NOT PAYING THAT!!!!11!!!! I want your boss!!!
Eric: There isn't anyone above us we are the owners. Our names are on the business license.
SC: I WANT THE CORPRATE NUMBER!!!!!!11!!!!!!
Me: There isn't any corprate its just us. You have a choice at this point pay us 490 and take it all with you or take your photo that you brought in and leave. We take check, credit, or cash.
SC: Well I'll never!!! thinks for a min and pays
Me and Eric: Have a nice day.
Me: Co-owner of an One Hour/Studio photo shop
Eric: Co-owner of same
SC: you know who
Well as in the character descriptions we owned an one hour photo shop, and we could do some custom items that other retailers couldn't so it wasn't so bad for us. On this one occation me trying to help a customer turned wrong. So here is the story.
Lady came into the shop and asked about making copies of some photos. I told her that she had a couple of options. 1: use the EVIL KODAK PICTURE MAKER (no real emphasis on that just in my head) or 2: I could make negitives and prints.
Me: The picture maker will be around $600 or if you want I can do it and have them ready for you tomorrow for about $450. Its up to you.
SC: OH, I can save $150!!!! Sure go ahead and I'll be back tomorrow and get them.
Me: Thanks and see you then.
Now really I make more doing them, kodak's paper and ribbon is nuts expensive at that time, mine would be mainly labor. I stay till about 9pm that night working on her photos and there were a lot, but got it done.
Next afternoon:
When I see lady come in:
Me: Hey got everything ready for you.
SC: Ok.
Me: Your total is $490.
SC: That isn't what you said yesterday!
Me: Yes ma'am it is 450+Tax is 490.
SC: No it isn't!! I'm not paying that.
Me: Well that is your choice but I'm not giving you the work that I did unless you pay me.
SC: I want to see the.....wait for it........MANAGER!!!!
Me: Ok
Turns to the back where Eric is and ask "hey, who is the Manager today?" His reply is "I think it's your turn." "Ok"
Me: I'm the manager how can help you.
SC: I want your boss smartass!!!
Me: Ok. Eric could you come up here.
Eric: Can I help you ma'am?
SC: He's being rude and untruthful.
Eric: No Ma'am he told you yesterday that it would be 450 and that is what it is.
SC: I'M NOT PAYING THAT!!!!11!!!! I want your boss!!!
Eric: There isn't anyone above us we are the owners. Our names are on the business license.
SC: I WANT THE CORPRATE NUMBER!!!!!!11!!!!!!
Me: There isn't any corprate its just us. You have a choice at this point pay us 490 and take it all with you or take your photo that you brought in and leave. We take check, credit, or cash.
SC: Well I'll never!!! thinks for a min and pays
Me and Eric: Have a nice day.
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