At C-Store, the most common thing that happened was that a customer was charged a hold by their bank and then charged when the transaction completed (happens a lot with gas sales and any kind of refund). Their bank wouldn't remove the hold until they opened on the next business day. So it would look like we double-charged them if they looked at their account online.
This happened quite often considering the C-Store was open 24/7, so if it happened on Friday night, the customer had to wait until Monday morning to get their money back. No amount of explaining that it was their bank that would have to fix it would help.
This happened quite often considering the C-Store was open 24/7, so if it happened on Friday night, the customer had to wait until Monday morning to get their money back. No amount of explaining that it was their bank that would have to fix it would help.
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