For the first time ever...

[Retail Associate]

. . .Good thing she got told to go take a flying leap. Customers like that are not worth retaining.

They sure aren't and I'll never understand why so many managers/owners will bend over backwards for these abusive idiots.



Hope you're feeling better Fraggle!

[Shironu-Akaineko]

Me what I like to do when this happens is go "Yes...yes... hello? HELLO? MA'AM??? Oh darn, the phone disconected again!" *click*
The worse I had was a guy demanding a 10¢ discount per bread because he ordered them a day early. He was CONVINCED we always did that. "I'VE BEEN SHOPIING HERE FOR FIFTEEN YEARS AND IT WAS ALWAYS LIKE THAT!"
"I've been working here for 3 and I never heard of it."
"YOU'RE LYING EVERYTIME I TALK TO HER (ergo, me) SHE TRIES TO MAKE ME PASS AS A CRAZY PERSON!"
"It's the first time I meet you sir."
"I'M GOING TO TALK TO MICHEL ABOUT THIS!" (Michel is the owner of the store who JUST happened to be there with his groceries.) Mchel turns around "What seems to be the problem sir?"
"AAAAAH NEVERMIND!" Picked up his breads and ran off. Upon telling the 10¢ per bread discount news to the owner, he said with a shrug "That ain't true, that!"

If Michel wouldn't have been there when he was, I would have GLADLY escorted the idiot to his office.

The thing is poor Fraggle, you can't reason with these kinds of people because they are lower forms of life trying to scream their way up the evolution chart and it's not working.

[Geek King]

Wow. Sorry you had to deal with that, Fraggle. It's nice to see that your manager did the right thing. I suggest giving them a thank you. Good management should be encouraged.

[Mongo Skruddgemire]

Here are the options I would have given this woman.

1. We replace the camera with a new one of the exact model
2. We can do a store credit refund that you then can put towards a better camera
3. We can sit here and listen to the two of you piss, bitch and moan like whiny little [femine hygine products] and get a chuckle at your predicament when you aren't allowed to have your way
4. We can demonstrate some of the undocumented features of this camera...like the fact that it can be used as a suppository.
5. We can post this incident on a website that will immortalize you and your jackassery behavior to the world at large.
6. We can call security and have them haul your ass out of the store in an undignified fashion and never allow you back into this store.

And then let her choose...although we all know that no matter which one she chooses, she's guaranteed to get option #3 and #5 at no extra charge.

M

[Boozy]

you can't reason with these kinds of people because they are lower forms of life trying to scream their way up the evolution chart and it's not working.

That's a gem!

*writes down, sticks in pocket for future use*

[XCashier]

I just checked the notes again, the bitch actually got a callback from a manager who actually offered her less options than me and then withdrew all offers of goodwill as she was screaming at him too much

Mega-kudos to your manager! Ask him how it feels to be an Agent of Karma.

And a big to you for having to deal with the Asshat Twins in the first place. I hate abusive customers, especially the ones who make you cry. Nobody should ever act like that, and nobody should ever be on the receiving end of that. Those two deserve nothing but a fun ride through Mister Chipper.

[Kara]

I don't know what the deal is with Business customers, but they seem to think that the rules don't apply to them. A lot of times, they're bigger asses that regular customers because they're so much more bloody important than everyone else in the world.

I've dealt with customers for 10 years now, and though I've never had one make me cry (a manager did, but that's a story for another day and though I didn't work there by that point, I got to be there to watch her hang her head the day the store closed down), but if I could kill someone by sheer willpower, there'd be a pile of bodies by now. Just remember, what goes around comes around, and it'll roll this bitch right over when it does.

[Tria]

Fraggle: we you

Anyone besides me see how dirty that hug emoticon looks....

[Bacter]

That is really fowl... it's always surprising to me that people like that end up in jobs with power over other people... if only the power to force you to listen to them throw their little tantrums.

[katie kaboom]

Anyone besides me see how dirty that hug emoticon looks....

is that what that is? i was staring at it trying to figure out what the heck i was seeing...and then thinking maybe i didn't wanna know.

[Fraggle]

Oh well, looks like i won't have to put up with any more SCs (for now). Due to corporate cutbacks, i lost my job on Friday

[Rapscallion]

Oh crap - how's the job market where you are?

Rapscallion

[CurlyLocks]

Sorry to hear that Fraggle. I hope something better comes along for you very soon.

[allniter]

At moments like this, I just laugh at the customer, which of course only makes them madder but that was my intention. If they go and complain to my boss, so be it. What are they going to say? "I was standing there insulting him, berating him and making inappropriate remarks about his family lineage in front of other customer's children and he had the nerve to stand there and laugh about it." But the jobs I've worked didn't pay a ton anyway so if I WAS fired, then it shows to me that I wasn't cared about in the first place and a company that doesn't give a crap about it's employees is a company I won't care about in return. Including caring about continuing to work for them or not.

Besides, everything she said is a lie and only true about herself anyways. Don't cry sweetie. Hope you feel better.

[tiggster67]

Flies and honey!! Why don't people get this!!!

I just don't understand why people think that if they are RUDE that people will do something for them?????

I've always been WAY more willing to do things for people who are actually NICE to me. (now there is a concept.)

I'm so sorry you went through this

Karen