Okay, I can't post any specifics because of confidentiality issues, but I have had enough time to build up a general rant against common behaviors.
Here is the list
1. It is spelled "REDIAL" not "REDAIL", you have spell check on your computer, please use it.
2. Recall is what a manufacture does when they release a defective product, in context of phone calls call again or redial would be the appropriate request.
3. Read the updates the company sends you
3a. We have sent out notice after notice that people can reach you through your assigned phone number that is displayed at the beginning of the call, please stop pretending that you have no phone number.
3b. Those same notices have said that we can accept messages and email them to you, but you need to opt into the program, please start doing that.
3c. We have sent out notices that from now on unless instructed otherwise we will choose the English option, we even tell the caller in the call that is what we are doing, please stop telling us you want to select English after we have already chosen it.
4. You think immediately asking for a live rep makes you smart for trying to skip the menu, but what it makes you is impatient and lazy... it takes very little extra effort to include instructions on who you want to talk to... believe it or not but large companies often have people who specialize and if you don't tell us otherwise we will find you the live rep that has the least resistance to get to, so we hope you want to talk to sales.
5. Please focus on your call, the hearing user and I are giving you our undivided attention, so please return the courtesy.
Now, hearing users aren't off the hook.
1. it takes time for people to type their responses, please stop asking me if they are still typing less than 15 seconds after you are done speaking.
2. I understand most people have no clue how fast they are speaking (average conversation takes place above 150 words per minute), but seriously, I'm flattered that you think I can type at 300 words per minute, but please, slow the hell down to something reasonable.
3. This should go without saying whether or not it's a relay call, but please speak into your microphone, it's not that hard to do and makes my job half as difficult.
4. "This is a business" is not a valid answer to "This is (relay) assisting a deaf or hard of hearing person calling you, are you familiar with how relay calls work?"... deaf people have just as much of a right to be a customer in this country as hearing people... the fact that you need to ask why a deaf person would be contacting you is proof that you have no business in customer service.
Here is the list
1. It is spelled "REDIAL" not "REDAIL", you have spell check on your computer, please use it.
2. Recall is what a manufacture does when they release a defective product, in context of phone calls call again or redial would be the appropriate request.
3. Read the updates the company sends you
3a. We have sent out notice after notice that people can reach you through your assigned phone number that is displayed at the beginning of the call, please stop pretending that you have no phone number.
3b. Those same notices have said that we can accept messages and email them to you, but you need to opt into the program, please start doing that.
3c. We have sent out notices that from now on unless instructed otherwise we will choose the English option, we even tell the caller in the call that is what we are doing, please stop telling us you want to select English after we have already chosen it.
4. You think immediately asking for a live rep makes you smart for trying to skip the menu, but what it makes you is impatient and lazy... it takes very little extra effort to include instructions on who you want to talk to... believe it or not but large companies often have people who specialize and if you don't tell us otherwise we will find you the live rep that has the least resistance to get to, so we hope you want to talk to sales.
5. Please focus on your call, the hearing user and I are giving you our undivided attention, so please return the courtesy.
Now, hearing users aren't off the hook.
1. it takes time for people to type their responses, please stop asking me if they are still typing less than 15 seconds after you are done speaking.
2. I understand most people have no clue how fast they are speaking (average conversation takes place above 150 words per minute), but seriously, I'm flattered that you think I can type at 300 words per minute, but please, slow the hell down to something reasonable.
3. This should go without saying whether or not it's a relay call, but please speak into your microphone, it's not that hard to do and makes my job half as difficult.
4. "This is a business" is not a valid answer to "This is (relay) assisting a deaf or hard of hearing person calling you, are you familiar with how relay calls work?"... deaf people have just as much of a right to be a customer in this country as hearing people... the fact that you need to ask why a deaf person would be contacting you is proof that you have no business in customer service.
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