A bit of background:
Over the past few weeks we've had a lot happening including taking new cashiers and customer service staff - one in general is a 17 year old girl who we'll call C now although they've been on the training they haven't had much experiance with the world of retail. I was in the store cleaning and replenishing stock for a big launch we are doing, since the management don't want me pestered by customers (YES!) I come in my own clothes.
I am walking past the desk when I hear this.
SC: DONT YOU TELL ME WHAT YOU CAN'T DO - FIX MY ***** WASHING MACHINE NOW!
C: Sir, I can't do that for you, I am not qualified nor do we have anyone in here that is, but we can send an engineer out to you at your convenience
SC: Can't you understand what I am saying you stupid blond ******** ****** I WANT IT DONE NOW! - I KNOW MY RIGHTS AND YOU HAVE TO DO IT
*This is where an idea pops into my head - so I put the stock down walk over and do the following*
Me: Excuse me sir, I couldn't help overhearing, as could everyone else, that you say you apparently know you rights, allow me to inform you that you are wrong. Also after numerous years with private security firms and working with the police did you know that if this young lady wanted she could have you arrested and thrown in jail for assault. (Bit of a gamble I know), So sir I highly suggest you take what is offered by this assistant and get out before I call the police myself.
SC: Um, well I
Me: And a apology wouldn't go a miss either now would it?
SC leaves tail between his legs and as he does I jump on the desk and help serve the rest of the line, whose faces go from to when they realise what happened.
Over the past few weeks we've had a lot happening including taking new cashiers and customer service staff - one in general is a 17 year old girl who we'll call C now although they've been on the training they haven't had much experiance with the world of retail. I was in the store cleaning and replenishing stock for a big launch we are doing, since the management don't want me pestered by customers (YES!) I come in my own clothes.
I am walking past the desk when I hear this.
SC: DONT YOU TELL ME WHAT YOU CAN'T DO - FIX MY ***** WASHING MACHINE NOW!
C: Sir, I can't do that for you, I am not qualified nor do we have anyone in here that is, but we can send an engineer out to you at your convenience
SC: Can't you understand what I am saying you stupid blond ******** ****** I WANT IT DONE NOW! - I KNOW MY RIGHTS AND YOU HAVE TO DO IT
*This is where an idea pops into my head - so I put the stock down walk over and do the following*
Me: Excuse me sir, I couldn't help overhearing, as could everyone else, that you say you apparently know you rights, allow me to inform you that you are wrong. Also after numerous years with private security firms and working with the police did you know that if this young lady wanted she could have you arrested and thrown in jail for assault. (Bit of a gamble I know), So sir I highly suggest you take what is offered by this assistant and get out before I call the police myself.
SC: Um, well I
Me: And a apology wouldn't go a miss either now would it?
SC leaves tail between his legs and as he does I jump on the desk and help serve the rest of the line, whose faces go from to when they realise what happened.
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