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Welcome to the world of retail where anything inconvenient to the SC is illegal.To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...
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In order to shut them down at the gate, as soon as they mention anything about "illegal" and "credit card", it might be beneficial to say, "If that's how you feel, I can only take cash at this point, and can no longer take a credit card. Again, your total is (blah blah)"
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We recently had someone use a card stolen out of a mail box that the thief had signed themselves. We checked the signature (which of course matched) they even gave us the card owners correct address for warranty! I had to fight with the bank tooth and nail because of all this.
Now any purchase over a certain amount we ask for ID (its not thing over here in Australia) and I am waiting for someone to get snippy... so far no one has gotten upset but I know ill end up with someone getting pissy about it.
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Where I live, when you go to a certain hardware store (big franchise) and use their credit card.. they ask for your ID. They are allowed, they want to make sure the card wasn't stolen which would result in the actual owner claiming that the charges on it are false and thus, having the CC require the hardware to pay back.
They are doing their job and I like it like that.
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Quoth NoMoreRetail View PostSadly it is against the credit card companies rules. If you go to the Mastercard page, their is a place where you can file complaints, and one of the reasons is "store asked for ID" If a person files a complaint using that reason, the store can be fined and even loose the ability to be able to accept those kinds of cards.
The current MasterCard agreement states that you cannot refuse to complete a transaction because a customer will not provide i.d. while the current Visa agreement states that you may ask the customer to provide current government identification, such as a driver's license or passport if local law permits, I really have no idea whether it's allowed here or not but if that customer was setting of my radar, I'd ask.
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Folks. I previously asked for the discussion to be focused on the sucky customer, not a more general discussion on what credit card laws and polices are or aren't, and what should or shoudlnt' be done in that regard.
Any more posts along thsoe lines and this one will be closed.
Timberford....not your fault. Nothing wrong with your original post."We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural
RIP Plaidman.
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Quoth emax4 View PostThe way I would have solved the problem is by refusing her payment and have her pay with cash only. If she paid w a check you could have checked for ID as well. No ID? No purchase today.. bye bye.. NEXT!
Sorry you had to deal with such a nasty SC . . . they seem to come in all types. If anything they don't like is illegal, it's going to be "ridiculous" (another favorite SC term, it seems.)
Damned if you do, damned if you don't.Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)
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Welcome, Timberford.
You often have the damned if you do, damned if you don't situations (or at least I do) .
Quoth Slave to the Phone View PostWelcome!
I'm lucky enough to work at elections in Arizona.
Only recently did they implement a law in PA.
SC"...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I
Do you like Shakespeare? Join us The Globe Theater!
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