We get a web order about twenty minutes to close. It was a delivery to a security building. I call on my way to have them come to the main door but nobody answers. When I get there, there is a woman on the front steps.
Me: Hi. Is this for you?
SC: (very snotty and slurring words) Well I guess so.
Me: (thinking oh great she's drunk) Okay. It's 18.49.
SC: Don't you have a slip for me to sign or something?
Me: Uh, this is a cash order.
Sc: I put it on a credit card.
Me: Oh. Something must have gotten messed up when you placed the order. Do you see here
where it says cash instead of visa? Thats okay though. All you have to do is call the store and
give them your card number.
Sc: I put it on a credit card. You can't order cash on line.
Me: We take cash orders online all the time. It's okay though. Just call the store with your number.
Sc: You need to get it off the website.
ME: Maam, I have no way to access your online account. You just need to call it in.
Sc: Fine. (i dial number on my cell and try to hand it to her) You talk to him.
Me:Okay, but then you will have to give him your card number.
Sc: Tell him to get it off the website.
Me: Maam, I already told you that we cannot access your online account.
Sc: Well cancel my order then.
Me: Fine with me. (i leave and at some point she must have realized that she now was getting no
pizza because when i got back)
Mg: The lady from your delivery just called and gave me her credit card number.
Me: Fuck her. I'm not taking it back. (explain what happened)
Mg: Well, she said to cancel her order, so I guess we cancel her order.
We finished cleaning and went home.
Me: Hi. Is this for you?
SC: (very snotty and slurring words) Well I guess so.
Me: (thinking oh great she's drunk) Okay. It's 18.49.
SC: Don't you have a slip for me to sign or something?
Me: Uh, this is a cash order.
Sc: I put it on a credit card.
Me: Oh. Something must have gotten messed up when you placed the order. Do you see here
where it says cash instead of visa? Thats okay though. All you have to do is call the store and
give them your card number.
Sc: I put it on a credit card. You can't order cash on line.
Me: We take cash orders online all the time. It's okay though. Just call the store with your number.
Sc: You need to get it off the website.
ME: Maam, I have no way to access your online account. You just need to call it in.
Sc: Fine. (i dial number on my cell and try to hand it to her) You talk to him.
Me:Okay, but then you will have to give him your card number.
Sc: Tell him to get it off the website.
Me: Maam, I already told you that we cannot access your online account.
Sc: Well cancel my order then.
Me: Fine with me. (i leave and at some point she must have realized that she now was getting no
pizza because when i got back)
Mg: The lady from your delivery just called and gave me her credit card number.
Me: Fuck her. I'm not taking it back. (explain what happened)
Mg: Well, she said to cancel her order, so I guess we cancel her order.
We finished cleaning and went home.
Comment