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Petrol vouchers are heeeeere again... and so is the constant suck. I expect I'll have more stories next week when they start to expire. Anyway, this couple filled up three cars on different pumps; their grown up daughter was driving one. The daughter stayed in her car and the parents came in to pay. They produced a petrol voucher.
Now, this is how the voucher works. You hand it to the cashier, and you get five pence of every litre of fuel purchased. Also, and this is the kicker, you are only allowed ONE voucher for ONE transaction. Therefore, my collegue Sarah refused, and told them that they could only use the voucher for one of the cars. The couple did not like this. Nope, not one bit. The husband started to yell at Sarah, so I went over to back her up and told them that our hands were tied, that we had no power to overrule the policy, but if they wanted to speak to the manager, we could call him over.
Please note that I knew damn well that the manager would not bend the rules for them either, but in this situation I always call out a manager for two reasons. Firstly, it's a manager's job to deal with unruly customers, and to get them to listen; SCs rarely, if ever, take any notice of what we lowly cashiers have to say. Second, there was a giant queue of customers patiently waiting, and this way we could serve them while the manager dealt with the SCs. So Sarah went out to call over the store manager Paul.
When Paul arrived, the SCs then started to air their grieviences, citing that since "everywhere else" let them use one voucher for three transactions, that we should therefore let them. They also said that we'd let them get away with this before; a blatant lie cuz we'd never seen these people before here and would certainly not allow such a bad case of rule ignoring. Paul told them that he couldn't bend the rules for them, and that the policy had to stand. Despite their bellowing about how unfair it was, he didn't back down and told them they could pick one transaction for the voucher, and that was final.
Paul left and the couple paid, using their voucher for one transaction and muttering about never coming back here again. I firmly believe that we will probably see them next week. XD
Now, this is how the voucher works. You hand it to the cashier, and you get five pence of every litre of fuel purchased. Also, and this is the kicker, you are only allowed ONE voucher for ONE transaction. Therefore, my collegue Sarah refused, and told them that they could only use the voucher for one of the cars. The couple did not like this. Nope, not one bit. The husband started to yell at Sarah, so I went over to back her up and told them that our hands were tied, that we had no power to overrule the policy, but if they wanted to speak to the manager, we could call him over.
Please note that I knew damn well that the manager would not bend the rules for them either, but in this situation I always call out a manager for two reasons. Firstly, it's a manager's job to deal with unruly customers, and to get them to listen; SCs rarely, if ever, take any notice of what we lowly cashiers have to say. Second, there was a giant queue of customers patiently waiting, and this way we could serve them while the manager dealt with the SCs. So Sarah went out to call over the store manager Paul.
When Paul arrived, the SCs then started to air their grieviences, citing that since "everywhere else" let them use one voucher for three transactions, that we should therefore let them. They also said that we'd let them get away with this before; a blatant lie cuz we'd never seen these people before here and would certainly not allow such a bad case of rule ignoring. Paul told them that he couldn't bend the rules for them, and that the policy had to stand. Despite their bellowing about how unfair it was, he didn't back down and told them they could pick one transaction for the voucher, and that was final.
Paul left and the couple paid, using their voucher for one transaction and muttering about never coming back here again. I firmly believe that we will probably see them next week. XD
They do like their orange!! We managed to snag a petrol voucher a few weeks ago after an unexpectedly big shop (well it was Eurovision after all) and I recall the slight recoil of the cashier when it was presented... 
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