I had 2 taxis scheduled for the airport, one for 5:00AM and one for 5:15AM. At 4:45AM the cab company calls and said they had a cab break down, so they were short a taxi and could I see if the 5:15 people would be willing to go with the 5AM people.
So I call the room and explain the situation and ask if they could leave 15 minutes earlier, and she just rudely says "NO" and slams down the phone.
The cab takes the 5AM people and another cab comes at 5:15, at 5:20 the guest still hadn't come to the lobby, so I call the room and tell them their taxi was here, she just says "fine" and slams down the phone again.
They finally come down to the desk at 5:35, it was these two ladies all done up with perfect make-up and hair, and you could just tell they thought their shit didn't stink.
She then spent another 10 minutes yelling at me because I had ask her to leave 15 minutes early and if they had wanted to leave at 5 they would have scheduled their taxi for 5. And because of this she thought I should give her a discount. I probably would not have given her a discount anyway, but even if I had wanted to I couldn't because she had booked and paid through Expedia. She of course thought that was ridiculous. Then she complained that the heater was loud and they could hear the people above walking around. Finally she just said she'd take it up with Expedia, and finally got into her cab 30 minutes late.
We pay for the Taxi so I wish I could have charged her extra for making the taxi wait.
So I call the room and explain the situation and ask if they could leave 15 minutes earlier, and she just rudely says "NO" and slams down the phone.
The cab takes the 5AM people and another cab comes at 5:15, at 5:20 the guest still hadn't come to the lobby, so I call the room and tell them their taxi was here, she just says "fine" and slams down the phone again.
They finally come down to the desk at 5:35, it was these two ladies all done up with perfect make-up and hair, and you could just tell they thought their shit didn't stink.
She then spent another 10 minutes yelling at me because I had ask her to leave 15 minutes early and if they had wanted to leave at 5 they would have scheduled their taxi for 5. And because of this she thought I should give her a discount. I probably would not have given her a discount anyway, but even if I had wanted to I couldn't because she had booked and paid through Expedia. She of course thought that was ridiculous. Then she complained that the heater was loud and they could hear the people above walking around. Finally she just said she'd take it up with Expedia, and finally got into her cab 30 minutes late.
We pay for the Taxi so I wish I could have charged her extra for making the taxi wait.
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