SCs are like buses; you get weeks without a single one, then a load come along at once. -.-
Coupon Confusion.
A bit of background first; there's a coupon that you get from the random coupon generators at the till that entitles you to ten pence off per litre of fuel if you first spend twenty five pounds on clothes at the supermarket. The coupon is clearly marked that it's not the actual petrol voucher, that you have to hand it in after spending the requisite amount on clothes then after the transaction, you will get your voucher.
This SC obviously could not read cuz she tried to use the clothing coupon to get the petrol reduction. I explained to her that it wasn't how it worked; she was nasty and bitched that she was going to call the supermarket and complain. Yeah, like that's going to work when the problem is that you can't bloody read. She demanded that I put it thru the till anyway, I told her no cuz it wouldn't scan thru. She left in a huff after paying for her fuel.
I demand an apology!
This happened during a busy period, when a customer accidently got a double scan of an item. It's a simple mistake which can be corrected easily. The customer turned into an SC cuz she didn't check her receipt before she left, and had to come back. That wouldn't be a problem as such, but she was acting as tho we'd kicked her first born child and demanding an apology. I gave it, as it's not as tho I have to mean it, but honestly; if you don't check your receipt before you leave, then it's your own fault that you have to come back. And if you blow a gasket over ninety pence, then I'd hate to see how you'd react over more money!
Unreasonable SC.
This SC thought that we were the unreasonable ones, cuz we wouldn't let him use our staff loo. Now, most customers accept the white lie that we don't have one; we say this cuz it's easier than explaining why we can't allow customers out back. This guy however insisted that we did have one and that we had to let him use it. Um, no we don't. Out back is our stockroom plus the safe plus the office; we could lose our jobs if we let every Tom Dick and Harry out back to use the loo. Besides, there's a public loo over the road and also one in the supermarket. He threw a massive tantrum over it, and tried to force his way thru the door; unsuccessfully, cuz the connecting door was locked. He then said he was going to complain to the manager. This won't get him very far.
I want free fuel!
We had a drive out, where a guy filled up and didn't even try to come in and pay. It was during a busy period, where we were overwhelmed with customers for a while so he would have been able to escape unseen... were it not for the customer who came after him. Sucks to be him; she not only gave us his registration number but also a complete description of his car. We passed this on to the old bill, so it won't be long before he's tracked down and arrested. Yeah, that was really worth it, wasn't it?
Rules do not apply to me!
Cuz of staff shortages, we had to have an untrained person over to do breaks. This means we have to close down half the pumps; we do this by coning them off. During such a time, this woman in a Giantpointless SUV barged to the front of the queue, drove over the cones and tried to use one of the pumps. Since it's actually against the rules to use those pumps at a time where we only have one trained person in the petrol station, I ignored her and didn't authorise the pump. She tried for a while, before giving up and storming into the petrol station. I attempted to explain the rule, she claimed she was excempt cuz she was in a hurry. I told her I wasn't going to break the law by allowing her to use that pump; she swore at me (in front of her child) and tantrumed out. She then left. Good riddance.
Coupon Confusion.
A bit of background first; there's a coupon that you get from the random coupon generators at the till that entitles you to ten pence off per litre of fuel if you first spend twenty five pounds on clothes at the supermarket. The coupon is clearly marked that it's not the actual petrol voucher, that you have to hand it in after spending the requisite amount on clothes then after the transaction, you will get your voucher.
This SC obviously could not read cuz she tried to use the clothing coupon to get the petrol reduction. I explained to her that it wasn't how it worked; she was nasty and bitched that she was going to call the supermarket and complain. Yeah, like that's going to work when the problem is that you can't bloody read. She demanded that I put it thru the till anyway, I told her no cuz it wouldn't scan thru. She left in a huff after paying for her fuel.
I demand an apology!
This happened during a busy period, when a customer accidently got a double scan of an item. It's a simple mistake which can be corrected easily. The customer turned into an SC cuz she didn't check her receipt before she left, and had to come back. That wouldn't be a problem as such, but she was acting as tho we'd kicked her first born child and demanding an apology. I gave it, as it's not as tho I have to mean it, but honestly; if you don't check your receipt before you leave, then it's your own fault that you have to come back. And if you blow a gasket over ninety pence, then I'd hate to see how you'd react over more money!
Unreasonable SC.
This SC thought that we were the unreasonable ones, cuz we wouldn't let him use our staff loo. Now, most customers accept the white lie that we don't have one; we say this cuz it's easier than explaining why we can't allow customers out back. This guy however insisted that we did have one and that we had to let him use it. Um, no we don't. Out back is our stockroom plus the safe plus the office; we could lose our jobs if we let every Tom Dick and Harry out back to use the loo. Besides, there's a public loo over the road and also one in the supermarket. He threw a massive tantrum over it, and tried to force his way thru the door; unsuccessfully, cuz the connecting door was locked. He then said he was going to complain to the manager. This won't get him very far.
I want free fuel!
We had a drive out, where a guy filled up and didn't even try to come in and pay. It was during a busy period, where we were overwhelmed with customers for a while so he would have been able to escape unseen... were it not for the customer who came after him. Sucks to be him; she not only gave us his registration number but also a complete description of his car. We passed this on to the old bill, so it won't be long before he's tracked down and arrested. Yeah, that was really worth it, wasn't it?
Rules do not apply to me!
Cuz of staff shortages, we had to have an untrained person over to do breaks. This means we have to close down half the pumps; we do this by coning them off. During such a time, this woman in a Giantpointless SUV barged to the front of the queue, drove over the cones and tried to use one of the pumps. Since it's actually against the rules to use those pumps at a time where we only have one trained person in the petrol station, I ignored her and didn't authorise the pump. She tried for a while, before giving up and storming into the petrol station. I attempted to explain the rule, she claimed she was excempt cuz she was in a hurry. I told her I wasn't going to break the law by allowing her to use that pump; she swore at me (in front of her child) and tantrumed out. She then left. Good riddance.
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