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I typed this thread a few days ago but forgot to post for some reason. This customer was a definite scammer.
I am running the floor and it is quite busy. It's getting towards the end of breakfast and for some reason all the customers decided they wanted one at the last minute. There are several similar meals under the heatlamps. I grab two and head out. They are for a mother and daughter.
Me: Hi there, I've got an adult breakfast?
SC: That's me.
Me: And a childs-
I put the plate down. I look at it and see that I have accidentally grabbed another adult breakfast rather than a childs. Whoops. It's also worth noting that both meals were exactly the same, the only difference being that the adults version is bigger.
Me: Oops. I'm sorry, I've accidentally grabbed the wrong meal. I will just take this back and get the correct one. I will be ten seconds.
I turned around. I heard her scoff and grumble. I get to the kitchen, put the meal back under the heat lamp and grab the correct one. Sorted in less than ten seconds. I returned.
Me: Here we are. Sorry about that little mix up, enjoy your-
She was actually stuttering with rage.
SC: You-you-y-y-y-y-you know what?! How dare you?! Y-y-you know, just how dare you do that to my child?!!?
Me: I'm very sorry, it was just a simple mistake-
SC: THIS IS MY CHILD! YOU GAVE THE WRONG MEAL TO MY CHILD!
Me: Like I said-
SC: The wrong meal was placed in front of my child! You made a mistake involving my child!
For once, I am speechless. I seriously thought she was going to start clenching her chest from a heart attack.
SC: I am - I am - I am - I am furious! I am more than furious! Where's your manager?
Me: I will just-
SC: Where's the manager?
Me: I'll be right-
SC: Where. Is. The. Manager????
I walked away. She followed me to the bar. I quickly went out the back and explained the situation and that the woman was quite clearly insane. I brought the manager out. I wanted to stay and observe but I had too much food waiting to go out. A random little old lady grabbed my arm.
OL: Don't you worry dear. You were nothing but a gentleman. Some people quite clearly shouldn't be allowed outside. I will back you up if I have to.
I thanked her and carried on. I caught little snippets of her arguement.
SC: I had to ask for you three times!!! That is unacceptable!
SC: I don't see it as a little mistake! This involves my CHILD. You don't make mistakes with my CHILD!
SC: Nothing will make this better! Not when it involves my CHILD.
SC: Perhaps some vouchers will make us feel better...
Manager: And there it is!
SC: What?
Manager: Nothing. You're not getting any vouchers, and you're not getting anything for free. Go back to your table and calm down.
SC: My food will be cold now!
Manager: That's your doing. Also, you shouldn't leave your CHILD unattended.
SC:
Random Old Lady started giggling.
SC: You're a horrible manager!
I am running the floor and it is quite busy. It's getting towards the end of breakfast and for some reason all the customers decided they wanted one at the last minute. There are several similar meals under the heatlamps. I grab two and head out. They are for a mother and daughter.
Me: Hi there, I've got an adult breakfast?
SC: That's me.
Me: And a childs-
I put the plate down. I look at it and see that I have accidentally grabbed another adult breakfast rather than a childs. Whoops. It's also worth noting that both meals were exactly the same, the only difference being that the adults version is bigger.
Me: Oops. I'm sorry, I've accidentally grabbed the wrong meal. I will just take this back and get the correct one. I will be ten seconds.
I turned around. I heard her scoff and grumble. I get to the kitchen, put the meal back under the heat lamp and grab the correct one. Sorted in less than ten seconds. I returned.
Me: Here we are. Sorry about that little mix up, enjoy your-
She was actually stuttering with rage.
SC: You-you-y-y-y-y-you know what?! How dare you?! Y-y-you know, just how dare you do that to my child?!!?
Me: I'm very sorry, it was just a simple mistake-
SC: THIS IS MY CHILD! YOU GAVE THE WRONG MEAL TO MY CHILD!
Me: Like I said-
SC: The wrong meal was placed in front of my child! You made a mistake involving my child!
For once, I am speechless. I seriously thought she was going to start clenching her chest from a heart attack.
SC: I am - I am - I am - I am furious! I am more than furious! Where's your manager?
Me: I will just-
SC: Where's the manager?
Me: I'll be right-
SC: Where. Is. The. Manager????
I walked away. She followed me to the bar. I quickly went out the back and explained the situation and that the woman was quite clearly insane. I brought the manager out. I wanted to stay and observe but I had too much food waiting to go out. A random little old lady grabbed my arm.
OL: Don't you worry dear. You were nothing but a gentleman. Some people quite clearly shouldn't be allowed outside. I will back you up if I have to.
I thanked her and carried on. I caught little snippets of her arguement.
SC: I had to ask for you three times!!! That is unacceptable!
SC: I don't see it as a little mistake! This involves my CHILD. You don't make mistakes with my CHILD!
SC: Nothing will make this better! Not when it involves my CHILD.
SC: Perhaps some vouchers will make us feel better...
Manager: And there it is!
SC: What?
Manager: Nothing. You're not getting any vouchers, and you're not getting anything for free. Go back to your table and calm down.
SC: My food will be cold now!
Manager: That's your doing. Also, you shouldn't leave your CHILD unattended.
SC:
Random Old Lady started giggling.
SC: You're a horrible manager!
I'm actually kind of glad she was just pulling a scam and wasn't actually that crazy and reproducing. Oy. I totally agree with your sweet old lady. Some people really shouldn't be allowed out!
pwnage!!
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