He Said, I Said, You Bitched

[TruthHurts]

A couple came into the store a couple of days ago. After wandering around the store for a few minutes they approached.


SC: Where's your motor oil?

Me: Oh we don't sell that here. The gas station is just a couple of blocks away.

SC: But we just asked one of your stock boys if you carry it and he said you did.

Me: I'm sorry, he was mistaken. We don't sell it here.

SC: We talked to an employee of the store and he said you have it.

Me: We don't sell motor oil.


Cue cat butt face as he and his girlfriend storm out. The person he talked to was new and hasn't memorized our stock yet. Honest mistake.

[MoonCat]

"You must be lying!! ARRRGHHH!"

Yeah, I've run into that on the phone. "I called and someone there told me [something I KNOW is incorrect]". Just try and convince them the other employee was mistaken. You'd think it was the end of the world.

[RealUnimportant]

We get this a lot, as there's so many ways to get information about travel but they all depend on the right questions being asked & the answers being read/listened to properly... But the end result is always the same when they stand neeping at my window:

"But why would they lieeeeeee to me!!!???!?!?"

[PepperElf]

ya SCs cannot mentally process that there's a difference in "being wrong/mistaken" and "lying".

[Merriweather]

ya SCs cannot mentally process that there's a difference in "being wrong/mistaken" and "lying".

Or the difference in the answer to the question they actually asked, and the answer to the question they really wanted to know...

Such as "what hours are you open" will give normal business hours, and "are you open normal hours on such and such holiday two months in the future" might give them a totally different answer.

[RealUnimportant]

Oh goodness yes, in spades. "How do I get to XYZ" can give you 3 answers one day & 3 totally different answers the next, all depending on when you're travelling, how fast you need to get there, and how cheap you want to be...

I can understand that it's confusing, but then again if they've already asked & were happy with the answer that time, why do they ask again only to bitch when they don't get the exact same answer - and even if both answers are right, they react like neither is! (Obviously this doesn't relate to the OP's story where the original answer was indeed incorrect.)

[An Haddock]

It wouldn't surprise me if the other employee gave a vague answer or just told them no. Like "I don't think we sell that - please ask another employee" or just flat out told them they didn't sell it so the customer checked with you "just in case".

[hinakiba777]

Or the difference in the answer to the question they actually asked, and the answer to the question they really wanted to know...

Such as "what hours are you open" will give normal business hours, and "are you open normal hours on such and such holiday two months in the future" might give them a totally different answer.

That's like when I was working for the call center, people would call about if the bank was open on Sunday. "Yes THE bank is open on Sunday." What they meant was "Is the branch in my home town open?" No. It is not. but you did not ask that.

[Skarredmind]

I love when they argue that you do have something in stock, when you don't.

I actually had to explain to one person once that the whole idea of the store I was working in was to sell stuff to them. If I had it in stock, the way I would go about staying in business would be to sell it to them. Because I don't have it, I don't only lose on a potential sale, but I also have to waste my time explaining this to them, which, let's be honest, really isn't any fun for either of us, is it?

They then demanded a manager. To which I responded, I AM the manager on duty, what else can I do for you?

[PepperElf]

that's cos things like logic don't mesh with their assumptions that "if i argue i get what i want". and when they finally realize this, their egos can't take the stress of being wrong.

so they fall to Plan B - complain about how horrible the employee was, cos "no = rude" right?

[telecom_goddess]

*snip* But the end result is always the same when they stand neeping at my window:

"But why would they lieeeeeee to me!!!???!?!?"

neeping? I like it! I'm going to steal it...I have never heard this term before. It's perfect.