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We are not T-mobile, we are a library (and other stories)

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  • #1

    We are not T-mobile, we are a library (and other stories)

    Yesterday on the phones:

    sc1: I need a landline.
    me: do you want me to look up a company that will give you a landline?
    sc1: no I have a company. But I need a landline.
    me: so you want a provider for a landline?
    sc1: no, I just need a number.
    me: so you need the number to At&T?
    sc1: no, I already have T-mobile.
    me: so I don't understand what you need from me.
    sc1: I need you to go into my T-mobile account and look up a landline number.
    me: sorry, we don't do that. That would mean getting into a private account that is not a library account.
    sc1: can I speak with a supervisor?
    so I get a super, who luckily told him what I did, again and again. She even told him to call T-mobile and he said T-Mobile told him they can't do that.

    Another call
    sc2: Hi, I want to complain about a librarian (she sounds hysterical)
    me: ok, I'll direct you to the right person, but what library was it?
    sc2: Greenwood.
    me: what happened?
    sc2: the librarian picks on my daughter!
    me: what does she say to your daughter?
    sc2: I go with my daughter to Greenwood, and I sit at a computer nearest the kids area and the librarian picks on her!
    me: what does the librarian do to your daughter.
    sc2: she makes her pick up the books she's read! She follows her around and make her pick up the books! I am sitting right next to the kids area, and when I'm done I will get my daughter to pick up the books! She didn't even ask me to tell my daughter to pick up the books!
    me: Ok, let me connect you with the librarian in charge of the SW libraries.

    CW got this person:
    sc3: It's past 12 and the Wyme library isn't open! (note, it's 12:10pm)
    cw: I see teh Wyme library has a/c problems so they can't open.
    sc3: I saw the a/c technician leave 30 min ago!
    cw (maybe he called someone? or thougth about this himself, but I think he called someone) Wyme can't open until it gets cool.
    sc3: Well it's hot outside! They should allow us to decide if it's too hot!
    cs: let me connect you with the librarian in charge of that area libraries.

    I wasn't sure if sc3 was in a car or not, but I think so.
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.
    Tags: None
  • #2
    That first guy is crazy. T-mobile doesn't do land lines; they stopped @Home (a VOIP service) in 2010. Which is why T-mobile said they couldn't do it.

    ^-.-^
    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

    Comment

    • #3
      That first guy is crazy. T-mobile doesn't do land lines
      I understood the guy wanted us to look in his account to see a landline number he called/that called him, but maybe that is what he meant.

      Now I have a caller wanting "Help Master." What the heck is that? I googled that and find computer related sites. This is one of our regulars who usually have us looking in the bible for quotes. I even spelled "Help Master" and he said, "uh-huh". Dude also calls me "sister".

      edit: oh, cw thinks he is saying "health master" which happens to be some type of appliance indorsed by Montel. Looks like a blender.

      edit: now I have a woman who got the number to Amazon.com and they told her they dont' sell over the phone, she has to go online. Of course she doesn't have a computer. She wants their address.
      Last edited by depechemodefan; 08-29-2012, 08:30 PM. Reason: adding more
      Time! Time! Time is what turns kittens into cats.

      Don't teach me a lesson; all I learn is that you are an asshole.

      I wish porn had subtitles.

      Comment

      • #4
        Quoth depechemodefan View Post
        me: what does the librarian do to your daughter.
        sc2: she makes her pick up the books she's read! She follows her around and make her pick up the books!
        Either that kid's room is a horrible state or mummy does all the picking up.
        "I can tell her you're all tied up in the projection room." Sunset Boulevard.

        Comment

        • #5
          Oh $Diety depechemodefan you are NOT paid enough for this
          Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

          This is Tech Support, not Customer Service.
          What's the difference?
          We're allowed to tell you "no".

          Comment

          • #6
            now I have a woman who got the number to Amazon.com and they told her they dont' sell over the phone, she has to go online. Of course she doesn't have a computer. She wants their address.
            Which one? Corporate? Fulfillment center? Or did she mean the obvious one...amazon.com? Although without a computer, I guess not. Honestly, how stupid. I love how people think they're going to MAKE a company function the way THEY want it to.
            When you start at zero, everything's progress.

            Comment

            • #7
              Oh $Diety depechemodefan you are NOT paid enough for this
              I'm starting to think not even the health benefits are worth it.
              Time! Time! Time is what turns kittens into cats.

              Don't teach me a lesson; all I learn is that you are an asshole.

              I wish porn had subtitles.

              Comment

              • #8
                Quoth depechemodefan View Post
                edit: now I have a woman who got the number to Amazon.com and they told her they dont' sell over the phone, she has to go online. Of course she doesn't have a computer. She wants their address.
                Their address is... www.amazon.com. She can buy a computer there.

                Comment

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